Conway Cruiser TT or Vango Diablo
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I agree with Alun, there should be no need to separate any poles to ' drop ' the canvas.
As long as you have released any 'tensions' applied during set up ( the push and slide poppers ), the canvas / poles should ' drop ' without separating.
Before dropping, ensure that all 'tensioners' are released to their lowest setting and make sure that all ' elastics / ties ' are released from under the bedslides.
Trust me mate, you are not alone. We spent two hours scratching our heads with ours..it would not ' drop '.We had the canvas on 'see-saw '. Drop one side, drop the second side, the other side popped back up again.
We live and learn.
Hope this helps !!