He doesn't know what he is missing, once had a similar problem but with BT, found out who the regional top dog was, sent him an e mail suggesting that if my issues were not promptly dealt with then the next mai would to invite him to a small claims court.
Funny really that one mail could create such a rapid satisfactory response, had been playing e mail tennis with them for 3 months.
So back to good old talk talk it was, at least they provide a package that you pay for .
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It was a goal I planned for from the age of 30. I decided that I wanted to retire, (with a very good company pension), at the age of of 50. So I paid my pension subscriptions and when I was 50 retired, which was 10 years ago and never looked back
Just got to wait now until my partner retires when she is 60 in 14 years time so we can drift off in our TT whenever and wherever we want.....I wish she would hurry up with her retirement.