| Topic: Poor dealer experience
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Message posted by pepe63 on 31/10/2013 at 8:40am
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Toyota Hiace van
Site Reviews: 19
Gallery Images: 3
Unfortunately,it doesn't take much in the way of internet searching of motorhome related forums, to uncover LOADS of folk who are disgruntled with their dealers....
Not sure if the following is relevant to your experience but....
The majority of gripes seem to be down to the likes of PDIs not carried out effectively. Which results in appliances etc going unchecked and faults not rectified..
That, along with any agreed work/repairs not carried out prior to collection...
Also the massive wait for some parts,that are sometimes involved...
We're now on our third van and I'm very much of the opinion that a good many dealers use us, the customers, to do their PDIs for them and have a ,"..they'll bring it back if something's wrong with it.." attitude. The thing is, more often than not, taking it back to them, usually involves lengthy journeys/time off work..!
So we end up putting right the little faults ourselves...