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Subject Topic: Poor dealer experience
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Message posted by Hobby101 on 30/10/2013 at 9:48pm
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I had a very bad set of experiences when I bought our Hobby 50GS van from E S Hartley in Kendal.   Has anyone had a similar experience when buying new ?

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Message posted by Jack+Jon on 30/10/2013 at 10:14pm
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Were the problems with the van itself or the financial side of the deal?

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Message posted by pepe63 on 31/10/2013 at 8:40am
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Hobby101..

Unfortunately,it doesn't take much in the way of internet searching of motorhome related forums, to uncover LOADS of folk who are disgruntled with their dealers....

Not sure if the following is relevant to your experience but....

The majority of gripes seem  to be down to the likes of PDIs not carried out effectively. Which results in appliances etc going unchecked and faults not rectified..

That, along with any agreed work/repairs not carried out prior to collection...

Also the massive wait for some parts,that are sometimes involved...

We're now on our third van and I'm very much of the opinion that a good many dealers use us, the customers, to do their PDIs for them and have a ,"..they'll bring it back if something's wrong with it.." attitude. The thing is, more often than not, taking it back to them, usually involves lengthy journeys/time off work..!

So we end up putting right the little faults ourselves...


Message posted by rogerangie on 31/10/2013 at 7:45pm
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Never ever buy new. Let some other poor soul do the dirty work. It's the same with a car. The depreciation is huge and bargains are to be had.

Message posted by wineciccio on 31/10/2013 at 7:53pm
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That's not exactly true, I bought my trigano used and 2 owners on the log book and I just cannot believe they did not report the faults that I have found with it, ie, waste tank not registering on the panel, fridge does not work according to manufactures instructions and rear springs buffers missing, I totally agree with the above that they use us to do their PDI for them and if anything is wrong we take it back wich for some of us it entails some lengthy travel.

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wineciccio

Message posted by misterg on 01/11/2013 at 4:18pm
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A good dealer is hard to find.I used to buy at the nec show on best deal.They say you can get service etc done locally. Service was ok but warranty work impossible for some reason.
Next new van bought locally. Dealer wanted 500 to put right an obviously serious problem in first few weeks. Trading Standards sorted it. Took it for first service which was supposed to be a Bailey fixed price given in writing . They charged wxtra 25 plus more for workshop incidentals.
Does anyone seriously know a consistently fair dealer?

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Mister G

Message posted by Jack+Jon on 01/11/2013 at 4:34pm
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Problem with motorhome warranty is that base vehicle can be fixed under warranty at nearest main dealer for that make but warranty work for habitation part can often only be carried out at suppling dealer. EU law requiring that warranty work must be accepted by any main dealer only applies to base vehicle, not body.

Obviously one wants best deal possible but its possible that a dealer may turn to his advantage that a customer lives hours away so buying local if possible is better.

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Regards, Jack+Jon.

Message posted by Hobby101 on 01/11/2013 at 4:42pm
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I bought a new Hobby Motorhome from E S Hartley, motorhome dealers of Ings near Kendal, a year ago. Days later I received an eMail from the makers Hobby telling me that I did not own the van as they still did. because they had not received payment from Hartleys, and that Hartleys had registered it with the DVLA using what Hobby described as a forged CoC certificate. It took some time to sort things out and confirm that I had not lost all of 45,000. I had to re-register the van with DVLA. As I did not own the van for a period my insurance cover was invalid as it did not cover me for a vehicle I did not own. I was also fobbed off that only ONE set of keys came with the van and that the second usually came direct from Ford> Then I was told by them that the keys would come from Hobby. Later E S Hartley "found" the keys ans posted them to me. Hobby Germany suggested in an eMail that I press Hartleys for compensation , but nothing is forthcoming ... not even a "sorry"

Message posted by Jack+Jon on 01/11/2013 at 6:44pm
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Sounds somewhat bizarre. So you paid Hartley for the van, received reg doc. & drove away with a van with road tax on the screen, yes? Hartleys come up on a dealer search from hobby-caravan.de website so must be an official Hobby dealer, I can't see how a dispute over money between those 2 parties can involve a customer who has already bought a van.

If there has been fraudulent activity by Hartleys then its presumabley a police matter. If Hartleys go bust, goods that have already been paid for by, & delivered to customers cannot be siezed. Do you still have the van & is anybody trying to claim money off you?

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Regards, Jack+Jon.

Message posted by Jack+Jon on 01/11/2013 at 6:55pm
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I guess the Certificate of conformity problem arises because UK spec Hobby motorhomes imported into the UK are in fact German supplied base vehicles supplied in UK spec, not base vehicles supplied by the UK importer, ie Fiat UK etc.

So presumably new Hobby motorhomes are personal imports by motorhome dealer, same as if an individual goes over to Germany, buys a motorhome & registers it in the UK himself?

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Regards, Jack+Jon.

Message posted by Hobby101 on 01/11/2013 at 7:32pm
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Hobby in Germany and the DVLA helped me to eventually sort things out.

Yes Hartleys are registered dealers

Message posted by Jack+Jon on 01/11/2013 at 7:50pm
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So what did Hartleys have to say about it? did they dispute the CoC was forged, was it something to do with CoC being only for chassis & not for motorhome in it's entirety, perhaps? While I can understand there being a CoC problem with a motorhome brought in like a personal import, I'm failing to see how Hobby could involve a customer who has bought, paid & taken delivery of a motorhome in a financial dispute with one of their dealers.

Post last edited on 01/11/2013 21:59:11

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Message posted by wineciccio on 01/11/2013 at 9:56pm
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this is what is called cash or return, ie the dealer will only pay hobby if and when the van leaves their premises, obviously some big cock up happened in between or during the transaction, hence hobby got involved perhaps not having received the money from the mentioned dealer for the sale of their van. I think that most  dealers use this guise to sell their motorhomes when they are new, used is different procedure for obvious reasons, ie, the vehicle would have been already registered with dvla.

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wineciccio

Message posted by Hobby101 on 08/1/2014 at 12:11pm
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some have asked "why I waited 12months before starting my web help for compensation when I inserted my original message whish was ............

"
I bought a new Hobby Motorhome from E S Hartley, motorhome dealers of Ings near Kendal, days later I received an eMail from the makers Hobby telling me that I did not own the van as they still did. because they had not received payment from Hartleys, and that Hartleys had registered it with the DVLA using what Hobby described as a forged CoC certificate. It took some time to sort things out and confirm that I had not lost all of 45,000. I had to re-register the van with DVLA. As I did not own the van for a period my insurance cover was invalid as it did not cover me for a vehicle I did not own. I was also fobbed off that only ONE set of keys came with the van and that the second usually came direct from Ford> Then I was told by them that the keys would come from Hobby. Later E S Hartley "found" the keys ans posted them to me. Hobby Germany suggested in an eMail that I press Hartleys for compensation , but nothing is forthcoming ... not even a "sorry", and that over 12 months later."

The reason why I could not go ahead with my postings is that in the period after buying the van my wife developed breast cancer and had to have the cancer removed two times, and this was followed by radiation treatment and then months of very poor health. She is now very much better and able to support me once again.

Hope this explains.

Message posted by dinkum on 08/1/2014 at 5:24pm
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Glad you have sorted it out. best wishes with your wife's health.

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they may take our lives but they will never take away....our Freedom

Message posted by SymbolLife on 08/1/2014 at 5:24pm
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Hi Hobbi 101. Hope 2014 is a better year for you both. Here's to looking forward.



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It is not the strongest of the species that survives, nor the most intelligent, but the most responsive to change. - Charles Darwin


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