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Subject Topic: HMRC - am I going mad? Post Reply Post New Topic
Message posted by kimmie on 18/7/2014 at 2:13pm
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All we want is the sa100 form to fill out and send off. Can we get one?. Hell, no.

I ordered a SA100 on line for no.2 son. He has the other forms which I ordered and were sent through. We missed this particular one being new to all this. Its not arrived so I phone them.

I can't have it. Its a legal document and they can't send it to me. Even if it is for him - no. But she says I can print it out for him from my broken printer and thats fine to do. So how come I got all the other forms he needed? No answer to that.

Whats the problem then. If I can print it and hand it to him why cant you post me one and I can hand him that? Its against the law for them to send me one to hand to him.

I can print hundreds off on my printer though and do whatever I want with them.

Aaarrrgggghhhh. And they wonder why we hate them.



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No, really?!

Message posted by david8858 on 18/7/2014 at 8:25pm
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Kimmie you cannot apply logic to HMRC.

Whatever form you want to submit can only be done electronically via the interweb. For some logic which completely escapes me I can't print the form off and fill it in and post it to them because for some reason this is unacceptable.

They have the worlds most ill conceived automatic telephone answering system which simply leads to a 'use our our website result' no matter which route you choose to navigate through it!

If these people were trying to run a business I doubt they would get repeat custom - the only reason we deal with them repeatedly is because the law states we must.


Bunch of merchant bankers or at least something that rhymes with that!

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David

Message posted by borntoshop on 18/7/2014 at 11:30pm
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Don't complain on this website, save your breath and complain to your mp. With an election in less than a year he might stir himself to do something about it!

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Rose



Message posted by fran1000 on 19/7/2014 at 7:34am
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My (admittedly limited) experiences with HMRC have been very different.

On a couple of occasions, I've phoned the employee helpline and found them helpful, efficient and refunds and coding changes have been processed very quickly.

When I was a support worker, I had dealings with both the self-employed side of things and tax credits, and again found them very good.

Now if you want proper daftness, you want to try the DWP!

Message posted by franbee on 19/7/2014 at 8:54am
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I too have had no real difficulties with them. Every year my tax codes are wrong for my 3 sources of income, they change them to what I ask with no quibble. And explained why they change back every year to a default setting.
Also was sent a refund for something I cannot explain, and sent another refund when asked. (I'm registered as a non taxpayer).

Message posted by veema on 19/7/2014 at 9:38am
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I have to say, they process my refunds quickly and effectively when I do the self assessment, but my hubby has no end of bother with them...he gets a new notification of coding every few weeks, despite nothing in his employment changing, he's moved onto self assessment due to the child benefit thing, they said he had to pay back the child benefit I'd received, which he did, then a couple of months later refunded most of that with no reason...it's just so bizarre...it seriously isn't that hard to work it out. And whenever he phones, he's on the phone for ages waiting for someone to speak to.

Message posted by Scampi on 21/7/2014 at 8:31am
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Daft question - can No 2 son not call them himself?  Maybe they will send the form to him directly.

Message posted by sunshinetours on 21/7/2014 at 11:13am
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Quote: Originally posted by Scampi on 21/7/2014
Daft question - can No 2 son not call them himself? Maybe they will send the form to him directly.



Agree - if son is 18 or older he should be learning to deal with HMRC himself

I do however feel your pain as someone who deals with them on a regular basis

Message posted by david8858 on 21/7/2014 at 12:16pm
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Calling them will only result in hours in a call queue once you have gone around their auto-answer menu system a few times.

Anyway a miracle occurred this morning and I managed to mash the correct numbers, passwords and other obscure information into their website to successfully file a self assessment for a year in which I didn't earn any money but for some logic which again eludes me I have to fill in an electronic form online which is not designed for 0 in the income column, to inform them of this fact, oh and just to add insult to injury I was fined into the bargain.

Logically if I'd have earned anything I could have seen the reason to fill in the damn tax return but to declare nothing seems a beaurocratic waste of my energy and theirs in reading the damn thing.

Oh and on penalty notice I was informed it could only be submitted on line otherwise further penalties would be incurred.

Why don't the naff off and collect tax from people who are trying to evade it instead of persecuting those of us who have been trying to comply with their wishes and volunteered the information allowing them to inflict the penalty in the first place!

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Regards

David

Message posted by kimmie on 21/7/2014 at 2:18pm
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David

Ive sent for one in his name via the online ordering service. Fingers crossed.

The phone service took us over half an hour to speak to a lady who was obviously reading from a script and she could not deviate from it at all.

Son has signed up for online assessment completion but prefers to send a paper form. As he pointed out with internet being hit and miss in this house how many times would he have to restart it when he can post a completed one off.

He gave up doing a passport application online for that reason.

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No, really?!

Message posted by sunshinetours on 21/7/2014 at 3:42pm
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Kimmie

The online tax return self saves so wouldn't need to keep restarting. Very easy once sset up - would recommend over paper returns any day

Message posted by kimmie on 21/7/2014 at 6:53pm
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Thanks. Just got to persuade son its the way to go.



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No, really?!

Message posted by veema on 21/7/2014 at 9:53pm
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Yep, I do online self assessment...very easy if you have all the info to hand...doesn't take that long at all.

Message posted by mummyintent on 22/7/2014 at 1:01pm
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Quote: Originally posted by david8858 on 18/7/2014

If these people were trying to run a business I doubt they would get repeat custom - the only reason we deal with them repeatedly is because the law states we must.




Not just that, but we have to deal with them over and over because they cant get it right!

Message posted by Camping nutcase on 23/7/2014 at 11:31am
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Just glad that I no longer have to deal with them. Years ago agents (accountants etc) could always pick up blank tax returns so that they had spares for when clients lost them or you made a boo boo filling them in. They then stopped that as they was a risk that they may be passed on or something like that.
Now as my dad said, in pubs he has been offered fags/booze/videos etc. but never had anyone come up to him asking did he want to buy a blank Tax Return.

What also annoys me is the assumtion that everybody has a computer, and can file on line.   There are still plenty of people who do not know how to use a computer and most definitely do not hae internet.

I can remember trying to get a Unique Tax Reference (UTR) for a partnership in order to file the Return. Had the individual UTRs, must have phoned about 10 different departments who kept passing me on to another as nobody could help.     Half of the people that I spoke to didn't even know what I wanted.
Yet if the client failed to submt the Return they would be liable and fined.
What is more, at that point paper Returns for partnerships could no longer be used.

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