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Subject Topic: Telephone Preference Service scam
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Message posted by Hedgehugger on 21/7/2014 at 7:31pm
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Just flagging up that my Dad (87) has just been hit by this clever telephone scam - they sounded so respectable, he said! - and kissed goodbye to 79.99 for - allegedly! - three years cover against nuisance calls, and a gadget to stop them. He even gave out his debit card details over the phone to these creeps - I thought he was smarter than that! He rang me up, quite pleased with himself, and told me what he'd done, and I said 'you did WHAT?!*' then the damage limitation commenced. *sigh* The 79.99 has gone, but we've had his card blocked. The genuine Telephone Preference Service is free.
Be warned, people...

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Message posted by TraceyD on 21/7/2014 at 7:58pm
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Oh how awful! These people are horrible preying on the vulnerable, makes me sick. Sorry your dad was put through that, but glad he told you about it straight away!

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July - Fforest Fields, Builth Wells
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Message posted by daveyjp on 21/7/2014 at 8:52pm
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If he paid by card instigate a charge back through his bank citing he has been conned to pay for a service he will not receive.

Message posted by Wh1tesox on 21/7/2014 at 9:25pm
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Hi.

My father in law did exactly the same recently. Long story short after a bit of a panic making sure his money was safe I rang and threatened them with anything I could think of as he was already registered with tps so they shouldn't have even rang him!

I was surprised how easily they caved. They refunded his money within days no argument.

You need to make sure the bank know he is absolutely not authorising any more payments. His bank told us that it is really difficult to stop these payments with the long card number and it is only if they had attempted to take another payment after noting it that they could take any fraud action.

And to try to make his dad understand how serious it is giving complete strangers his card number to liken it to giving some random stranger his front door key, only that gives him access to his money instead.

Good luck with getting his money back. I would definitely try.

Message posted by Hedgehugger on 21/7/2014 at 10:13pm
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Thanks for those interesting points there - when we were on the phone to the bank they said they couldn't do anything about the payment that had already gone out, as Dad had authorised it whilst on the phone to the firm. They also said that if we waited a few days until the identity of the firm taking the payment showed up on the system (why is this not instant, I wonder?) they could block any future withdrawals from that firm - but the only way to be safe really was to kill the card straight away, which is what we did. When that information on the firm appears on the statement, it will be worth a try to get a refund - you don't ask, you don't get, after all! He likes to think he's pretty sharp, but this has taught him a lesson, to always be on his guard.

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Jun: Rynys

Sept: Forestside Farm

Message posted by Wh1tesox on 21/7/2014 at 10:35pm
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Hi.

The bank told us pretty much the same.

I didn't wait for the statement - he had written down the name of the company so just googled the name for the contact details and rang them the following day while I was still furious!!
Probably sounded like an idiot as was threatening them with watchdog, fraud dept at the bank and everything. Got a call back from the "manager" almost immediately nice as anything. Really sorry he doesn't want the service, of course I'll arrange a refund, no problem.

I was really sceptical but the refund turned up after a couple of days.

Maybe they were trying to avoid getting reported to someone ? Who knows but I would definitley ring to tell them how disgusted you are that they prey on the elderly and vulnerable and that you will be reporting them. Im sure I read when I was doing my "investigating" that trading standards are looking into some of the companies.

I don't normally complain and his dad just wanted to right it off as a bad mistake but companies like this that take advantage of the elderly are a real disgrace.

Good luck.

Message posted by Mister_Tee on 22/7/2014 at 12:41am
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He may wish to be particularly careful over the next few months, in case his details are sold on - as someone known to have made the error once.

Alternatively this is used by our local trading standards people.

Message posted by iank01 on 22/7/2014 at 9:56am
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The Distance Selling Regulations covered this plus it was an unsolicited call so the bank should be refunding however he needs to have cancelled with 14 days!

Message posted by kimmie on 22/7/2014 at 4:52pm
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I had that call a while ago. Could subscibe to a much upgraded service that stops ALL calls from unsolicited companies. I asked how does it work, how would the 'machine' know it was a scammer calling and he could not explain. Obviously a scam.

I've caught a couple of the callers out during conversation. Both admitting its 'not that type of scam' so obviously its another type!



Post last edited on 22/07/2014 17:56:44

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No, really?!

Message posted by rabb_uk on 22/7/2014 at 8:47pm
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I actually had BT call me this week offering a enhanced screening service to stop cold callers....I was really nice to her and said I was registered with TPS to which she said thats not as good as or service, I then added that maybe not although all uk companies do abide by it and why was she calling ? she was very very polite said sorry you are of course quite correct, bye...

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Message posted by mummyintent on 23/7/2014 at 5:49pm
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There are services which supply some kit that you plug in and it filters the calls. Some have a subscription fee attached, which is connected to their systems to monitor the numbers etc.
We have a BT phone that does the same, but without a fee, it blocks all international numbers, with-held numbers, and you can program numbers into it too. Ours can also be setup with a do not disturb which only allows selected numbers to come through between the times you set.


Message posted by moppetsdad on 23/7/2014 at 6:31pm
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We use an answer phone if we don't know the number or it's withheld we don't answer and let the machine do its stuff.
Funnily enough scammers don't seem to leave a message! Strange that.

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Message posted by parmit on 23/7/2014 at 11:25pm
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Quote: Originally posted by mummyintent on 23/7/2014
There are services which supply some kit that you plug in and it filters the calls. Some have a subscription fee attached, which is connected to their systems to monitor the numbers etc.
We have a BT phone that does the same, but without a fee, it blocks all international numbers, with-held numbers, and you can program numbers into it too. Ours can also be setup with a do not disturb which only allows selected numbers to come through between the times you set.




We have got one of them too. They're brilliant.

Message posted by beanpark on 24/7/2014 at 12:45am
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We keep getting either "The government is running an energy use " they talk. The other is PPI who tell us to press button 2 to get ours. NEVER PRESS ANY BUTTON.


I always leave the phone on the side so they either waffle on to themselves or the silent ones carry on being silent till the dial tone comes back because they have gone off, about 30 secs but its their bill. I just make their bills go up as if someone really wants me they only have about one minute to wait and meanwhile these other company pests have their bills go up & not mine.

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Message posted by kimmie on 24/7/2014 at 8:20pm
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Had a call from a company called Stop that Call only today. Told them I was with TSP and she said ok and put the phone down.

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No, really?!

Message posted by ficklejade on 24/7/2014 at 11:57pm
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Did it not say on Beeb today that the TPS only stops around 35% of nuisance calls? I had one this afternoon from a company who insisted I'd agreed to them calling - though never heard of them and the company they said I'd signed up for such things, I've never heard of and I never sign up or alternatively opt out - aren't those wee boxes annoying? for marketing or other calls. I then realised that I'd hit the record button so told them I was recording the call - bang, line went dead.


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