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Subject Topic: Which Broadband/phone provider?
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Message posted by mitzionline on 04/10/2017 at 11:44pm
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Can anyone share any opinions (good or otherwise) on BT, Talktalk, PlusNet, Sky, or any other providers out there? this is for a broadband fibre/phone package.

Many thanks

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Message posted by Bob61 on 05/10/2017 at 12:16am
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I can definitely say, don't touch Origin Broadband. I signed up with them in May and had nothing but trouble and they could not provide me with anywhere near the fibre speed they advertised and it was getting slower and slower with regular outages.

They kept insisting the problem was with my set up or wiring and that the telephone line to the green cabinet was not stable enough to support the speeds. They kept wanting me to plug my computer into the BT test socket or to download programs so they could trace the fault from my end rather than trace it from their end.

After over 100 emails to various departments (their billing was useless too) they released me from the contract without penalty and refunded a months payments.

I am now with John Lewis and apart from the odd minor niggle they are brilliant and supplying me with almost the full speed advertised...which rather proves there was no fault with my set up or the wiring.

John Lewis are part of Plusnet and Plusnet are part of BT and I wouldn't touch BT with a barge pole but since they all hide under the same umbrella there isn't much choice. It is the service that makes the difference and in my opinion John Lewis have come out on top...so far!



Post last edited on 05/10/2017 00:21:26

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Message posted by Opensauce on 05/10/2017 at 6:09am
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Plusnet is probably as good as any. I have been with them since 2009 without problem. they do take a long time to answer the phone though but once you do get through to their UK based call centre they are helpful. I needed a new router last week & they sent it in 3 days.

Post last edited on 05/10/2017 06:30:59

Message posted by Francais on 05/10/2017 at 8:07am
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I switched from Sky a few months back no TV just broadband and phone, I had been with them 12 months, it had been a good deal with no problems, they even gave me a 20 refund, two months after leaving them!

With PlusNet now, 18 months this time, 22.99 per month for broadband and free evenings and weekend phone calls to landlines/mobiles.

PlusNet sent me a 50 cheque for joining them, which was nice, and it was a seamless switch and no issues to date.

John Lewis do a similiar deal to PlusNet, as they use PlusNet as the providor, of course PlusNet is run by BT!

Message posted by saxo1 on 05/10/2017 at 9:07am
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have had nothing but problems with BT infinity,for the first three months of having it I spent more time talking to their Indian call centre than did with my wife,
They kept insisting that the problem was with my equipment despite the fact that others in the village had the same problem with speed no better than ADSL.
After 3 months they agreed that the problem was that there were too many connected to provide the speed promised at certain times of the day,as well as that it dropped out 6 or 7 times every day sometimes 6 or 7 in an hour.
It took threats by me to contact the Ombudsman before they would agree to sort it out.
To sum up the worst company of any sort that I have ever dealt with.
saxo1

Message posted by Bob61 on 05/10/2017 at 10:07am
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Both Plusnet and John Lewis have English call centres (I have a feeling it's the same building if not the same staff). BT use an Indian call centre and all they seem to be able to do is go by 'the book'. They must have a pre-written answer sheet in front of them and no authority to do anything but read from it.

Plusnet can be a little slow in answering the phone but so far I have found John Lewis to be pretty quick. I have been with all three providers over the years.

Don't you think that any company that is so snowed under with queries and complaints that they can't answer their phones for up to an hour sometimes, that they somehow have a serious problem with their product?

Before signing up with any provider try ringing their help line and see how long it takes and whether or not they speak good English.

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Message posted by saxo1 on 05/10/2017 at 10:50am
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Most BT call centers are now UK based.
saxo1

Message posted by Bob61 on 05/10/2017 at 11:32am
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Quote: Originally posted by saxo1 on 05/10/2017
Most BT call centers are now UK based.
saxo1




It was a few years ago when I was with BT

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Message posted by Colin21 on 05/10/2017 at 11:45am
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We have been with Virgin Media for many years now, since they took over from NTL World. No other broadband provider comes anywhere near them for speed, as their slowest option is quicker than BT's fastest. Even at peak times it usually gets close to their "up-to" speed.

On the very few times we have had to contact their customer services they have been very good, but it's only been a couple of times in many years. They are not cheap however, but they do offer free repairs. The wi-fi from the modem/router is not brilliant in our house, but this could be because all our internal walls are made of metal-foil-backed plasterboard.

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Message posted by saxo1 on 05/10/2017 at 12:01pm
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Virgin Media s only available in certain areas.
saxo1

Message posted by Colin21 on 05/10/2017 at 12:10pm
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Quote: Originally posted by saxo1 on 05/10/2017
Virgin Media s only available in certain areas.
saxo1



That is true, but I think they are expanding. We live in a village, but the fibre-optic cables were laid originally by a firm called Cable-Tel, who were taken over by NTL. I don't know the full extent of Virgin Media's coverage, but I would think that most major towns and cities, and a good many villages, are now linked up. So, good if you can get it.

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Message posted by mikegalagher on 05/10/2017 at 3:13pm
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Indeed, good if you can get it, i.e, if you live on a cabled street. They may be still do odd pockets, but AFAIK there's been no wholesale further cabling of the scope done by ntl and Telewest back in the day.

Certainly, on 5 brand new developments we've lived on, there's been no cable, so no VM.

Nevertheless, VM, like other third party suppliers, can offer service via the Openreach phone infrastructure.

DD has just gone for Plusnet in her new place, and seems happy with it. I've always thought that using another supplier via the BT network just gives them the opportunity to pass the buck, and more by lethargy we've stayed with BT on their Infinity 2 fibre service.

When it works (most of the time) it's fine. When it doesn't, they're crap at resolving it. I have the Executive Office Complaints team saved as a contact.

It's not totally true to say VM's slowest speed is faster than BT's fastest. Their VIVID50 product is up to 50meg. BT's Infinity 2 is up to 76meg. There are BT products at the equivalent of up to Infinity 4, but they're not generally available to ordinary consumers.

On cabled streets, their advantage lies in the 100% cable right into the house, catering for up to their VIVID300 service. 300meg! At a price. They also suffer less from contention.

So yes, if we were on a cabled street, I'd have it in a heartbeat. But we're not. And unlikely to get it.

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Mike

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Message posted by Paul_B on 05/10/2017 at 3:24pm
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I'm with Origin and don't have any problems, I get around 73mbps out of a possible 76, I'm happy at that :)

BT never again, promise the earth but can't deliver

Message posted by Bob61 on 05/10/2017 at 4:39pm
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Quote: Originally posted by Paul_B on 05/10/2017
I'm with Origin and don't have any problems, I get around 73mbps out of a possible 76, I'm happy at that :)

BT never again, promise the earth but can't deliver



I bought the 38mbps package and initially it showed I was receiving 37mbps which over the next day or two reduced to 35mbps and then seemed to settle down at 32 mbps. However, that was only for part of the day and from mid afternoon onwards it started to slow and in the late evening got down as far as about 4-5mbps and regular outages. Like magic just before midnight it popped up to 32 mbps again.

By the time I escaped their clutches the speed was down to 25 mbps.

Since signing up to John Lewis on a similar package (be it a more expensive) I have been receiving well over 37 mbps constantly. It varies from about 37.40 to 37.80 and absolutely no outages whatsoever.

That is on ethernet using powerline adapters because I struggle to get a good wireless signal from room to room in my house probably due, as somebody else has just said, to foil backed plasterboard or some sort of foil insulation.



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Message posted by MrDasherD on 05/10/2017 at 7:49pm
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This is one of those questions where, if you get enough answers, you'll hear good or bad about every supplier!

Personally I wouldn't touch Virgin Media with a barge pole having experienced their customer service when I had a problem with the TV service (only had them for TV).

Have always had bt for phone and broadband ... now also have them for TV and mobile. Find the service excellent and without problem TBH. Get the advertised speed and on the odd occasion when I've needed to speak to them it has been simple and straightforward via the online chat (download a full copy of the conversation at the end!) ... much simpler than phoning them! I understand that nearly all of the bt call centres are in this country now but I just prefer the online chat facility when contacting any large organisation.

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Mart
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Message posted by Ray Clayton on 05/10/2017 at 8:06pm
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Virgin was NTL when i first joind many years ago.
Had more problems with there mobile service which is crap. as far as i am concerned.



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Cheers

Ray

2017 34 Nights
2016 32 Nights
2015 28 Nights
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