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Subject Topic: Exploding Tents
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Message posted by Johnsgotwood on 16/9/2017 at 12:05pm
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We have a Vango Eden which being polycotten is heavy. l blow the beams up to 9psi without any problems. We've had the tent for two years now and no issues with it. My opinion is that Outwell are followers rather than leaders in the airbeam market which is probably why they seem to have more problems as they're desperately trying to keep up. When Vango had issues a few years ago they offered customers upgraded airbeams as they accepted responsibility for it. I can't imagine Outwell doing the same. As for UV damage, surely that would take months if not years to weaken a tent to that extreme.

Message posted by Trekkin Tekkie on 18/9/2017 at 4:00pm
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Quote: Originally posted by Johnsgotwood on 16/9/2017
....I can't imagine Outwell doing the same....



They did in my case, by upgrading the whole tent, so what you say, I think, is unfair.

TT

Message posted by micky-v on 29/9/2017 at 8:56am
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We have a gelert bala air5, great tent, after its 5th use ona of the airbeams exploded, we have been in touch with several sports direct outlets to obtain a replacement airbeam, have spoke to customer care at head office have even e-mailed the ceo Mike Ashley, to date no joy, it seems sports direct don't give a damm for their cuctomers

Message posted by Cross Camping on 30/9/2017 at 9:43am
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Micky... can I say this is another reason why I by trainers from a sports shop, frozen peas from a supermarket, push bikes from a cycle store and camping kit from a camping store.
We all live and learn.
Also how old is the tent and did you buy it new. If you bought the tent within a year or so and the shop cannot fix it you are entitled to a refund. Good luck with that though.

Post last edited on 30/09/2017 10:05:36

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Gary Cross - The masked camping guru.

Message posted by VangoMan02 on 30/9/2017 at 2:04pm
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Quote: Originally posted by micky-v on 29/9/2017
We have a gelert bala air5, great tent, after its 5th use ona of the airbeams exploded, we have been in touch with several sports direct outlets to obtain a replacement airbeam, have spoke to customer care at head office have even e-mailed the ceo Mike Ashley, to date no joy, it seems sports direct don't give a damm for their cuctomers



I agree with Gary Cross and speak from experience dealing with Sports Direct. Like you I ended up emailing Mike Arsley as I now call him, after my son was totally ignored by customer service with regard to a faulty new tent before it was even used..Mike Arslery also never replied.
The company and the CEO are not interested in complaints, customer service is non existent.

I wouldn't buy a pair of socks from them now but even with regard to tents, they are by no means the cheapest for brand names.

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It is a wise man who has something to say.
It is a fool who has to say something.

Message posted by HighSlayer on 02/10/2017 at 10:52am
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Having watched SportsDirect completely destroy 2 of my favourite footwear brands - Karrimor and Lonsdale I have to say I would hesitate to buy anything important there again.

As I diabetic I have to keep my feet dry when walking. One brand new pair of 'weathershield' Karrimor walking shoes got my feet totally soaked on a 1 hour walk on tarmac, SD wouldnt do anything about it. 2 pairs of Lonsdale trainers let the water in straight away - through the sole, with the second pair also giving me a massive blister on my lower heel. Again SD didnt want to know

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A slightly younger Victor Meldrew

Message posted by Ewen c on 02/10/2017 at 12:16pm
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I have to agree, highslayer. Karrimor are a poor copy of what they once were. I have karrimor walking shoes for everyday wear. I wouldn't put them anywhere near a long walk.
If you are looking for decent value for money boots, I can recommend grisport. Just bedded in a new pair.

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I used to be YES.

Now I'm HELL YES!

Message posted by Caligula on 03/10/2017 at 8:35am
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I see SD have raised their miserable head again.........


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