Outfit: VW Touran
Site Reviews: 3
Gallery Images: 3
Good afternoon to all the people who have viewed this saga,(no numbers this time)
I have just received the papers from the dealer (note still no name).
He is quite concerned that we have purchased another caravan ,to the extent of getting photo of it ..What the ----- has this got to do with anything???.Am I not allowed to purchase another caravan !!! The Dealer at no time offered me the chance to have a new van from his stock at his dealership.This would have been a win -win situation in my book.
He has also found that I have advertised a motor mover on this very site Uk campsite, and put two and two together and come up with the idea that our new caravan was purchased at the NEC show, WRONG !!! I can positively say that our new van was not purchased at the NEC........But to be honest what the ---- is that to do with him ??? Is it an offence to sell something that is of no use to you and is just taking up room.
He has copied all the postings on this site and sent me copies.This is under the acronym of Katyoxoo in which I have said i intended to replace the caravan (is this against the rules?)He then goes on and I quote "We believe it is worth noting that in our opinion the Plaintiff seems intent on inflicting reputational damage to (company name) regardless of the outcome of the hearing. This is totally false I have never mentioned to anyone the name of the Dealership involved.
At the dealership's bidding I went to Mediation in the hope we could resolve our differences and get on with our respective lives. In this the dealership dropped their offer by £400 and I refused this but to see if they really wanted to sort out this mess out I cut my compensation by 30% and it was refused...
I have agreed to everything Disputed mileage, disputed site fees, disputed Insurance cover,I have agreed to his mileage claim, I have chopped my extra journeys claim to pacify his request. I have resolved the awning problem. The only thing i have not budged on is my claim for "considerable inconvenience and continuing stress"
I have asked for a copy of the PDI, I have asked for a copy of the build sheet...Nothing...
The Engineer i used has been in the caravan industry many many years but because he is not NCC approved they have poured scorn on his findings ? But I still have not seen the dealers "engineers" report nor am i likely ever to do so. I am told these are no longer relavent as he has refunded me my purchase money.
He says that the caravan was recovered at his cost if it was ok it would be still on M16. He said that it was noted on the transport companies collection sheet that the N/S/R of the caravan was damaged this is true but the caravan was moved under instruction from the driver (the collection (Note was mine NOT the transport companies) He did not have one.
The Dealershiphas once more drawn my attention to the cleanliness of the inside of the roof, Iam told it was "production debris" In nigh on 60 years of caravaning I have never seen in a new or used caravan grey/green dust covering the inner ceiling panel. In fact apart from the odd cobweb here and there they just never need cleaning.
IT IS ALWAYS DANGEROUS TO PRESUME>facts are much safer.