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Subject Topic: Bailey Alu Tec Water Leak
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Message posted by katyoxoo on 08/1/2014 at 1:09pm
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Sorry I forgot to mention.
My contract is with the seller (caravan dealer) not the manufacturer...This is very important !!! If you sidestep the seller you are asking for big trouble ..I have copied the Manufacturer in on all my e-mails to the selling dealer to keep them in the loop as to speak.


Happy People tell 5 others.....Unhappy people tell 45..This was a statement used in Training by Ford Motor Company.
Always remember happy customers come back !!!
Without Customers you are redundant !! Ok Iam going now my blood pressure is sky high

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Message posted by VangoMan02 on 08/1/2014 at 1:11pm
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Fingers crossed for an agreeable outcome for you.

As you say you are a fighter and will not give in

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Most people do not listen with the intent to understand.
They listen with the intent to reply.

Message posted by katyoxoo on 13/1/2014 at 8:53pm
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The Leaky Willow....We got an independent engineer to check the leak out. FAR worse than we thought two thirds of the way down the near side. He also pointed out that two of the roof vents had been very badly resealed. He then told us that in his opinion it was leaking when we bought it. Cost best part of 100. proper report and damp report...money well spent.
The next day the selling dealer sent out their "engineer"
no pen, no inspection pad , no report pad.
He bent the pins on the lock barrels securing the under bed locker as they kept falling out (a new door had been ordered but wasn't fitted . He looked at the leak and said it will have to go back to Bailey's. Did a couple of other little outstanding jobs. We did ask quite a few times why ? but he said they had been paid to do the jobs. He went after promising that he would get a copy of his findings to us ASAP (not holding my breath)
E-mailed Dealer requesting a copy on Friday now Monday
" I have not seen him yet" !!
Legal letter on its way to dealer rejecting the unfit for purpose caravan and asked for money back and out of pocket expenses.   The Willow is being collected Wednesday 22nd....Dossier of 49 photos ready for going to the Manchester Show......Papers Headline "Disabled 67 year old Pensioner Thrown out of Caravan Show"

Message posted by Jack+Jon on 13/1/2014 at 9:57pm
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Oh well, good luck to you. If you do manage to get your money back you will be better buying a similar sized German built caravan like a Hobby or Fendt. It would probably be cheaper as well.

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Regards, Jack+Jon.

Message posted by adrian06 on 14/1/2014 at 5:26pm
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Hi katyoxoo
I wish there were more like you, no afraid to stand up to the "big boys".
Go for it!

Best wishes

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Adrian

Message posted by katyoxoo on 14/1/2014 at 7:37pm
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Hi all
   Legal letter received by Dealer this morning,strange no phone call regarding the report from their Engineer.
   Suppose it will go quiet until Bailey get the Willow back next week.
   It is a real shame that we got to this. The Willow is an absolutely beautiful caravan it has every thing you could ever wish for and then some. But one thing we have always set our standards by is "you only get one chance to make a first impression"
   As we have said we have had Coachmans,Swifts,Autotrail even an Eccles Alert back in the fifties. Never a Bailey and never again a Bailey.
Tickets ordered for Manchester Show Flyer's being printed Wednesday....Disabled Pensioner thrown out of show next week.   We have rights and the SALE OF GOODS ACT 1979 states that the goods you supply must be fit for purpose. This caravan has a six year body shell integrity guarantee. (it failed after three months).
The caravan is NOT BEING OF SATISFACTORY QUALITY,FIT FOR PURPOSE AND DOES NOT MATCH THE DESCRIPTION GIVEN.
14 days from today we WILL go public unless a satisfactory result has been negotiated .
Many thanks for the interest being shown in our fight for justice..

Message posted by navver on 14/1/2014 at 9:32pm
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Bailey are normally very good at warranty claims like this but of course it depends on the supplying dealers attitude.

Message posted by michael on 15/1/2014 at 11:51pm
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its been going on a long time in fact from day one. bet you never get to hear of many others but they must be there.

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the only silly question is the one you do not ask.

Message posted by Colin21 on 16/1/2014 at 9:36pm
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Hi katyoxoo,

Stick to your guns on this one, you have the Sale of Goods Act on your side. Your caravan is clearly "not fit for purpose" and "not of merchantable quality"!

All the best.

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Best Regards,
Colin D.

Message posted by SHOGUN30 on 17/1/2014 at 8:42pm
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Hi just read your thread feel very sorry for you ,we are in a similar position our Bailey Pegasus was 6 mths old when I took it back to dealer for heating fault only to be told floor is damp and it's got to go back to factory!, was purchased new last February was told of damp in August,just had date of feb 10th to take back to dealer for them to take back to bailey factory,going to be there 8-10 weeks

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4x4 the only way to go f... the road tax

Message posted by Mark15s on 17/1/2014 at 8:55pm
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I had an issue with a Bailey Orion purchased new in 2012.
The van was returned to the dealer on several occasions and then to Bailey's factory in Bristol. Bailey returned the van having more or less washed their hands of the issue. However I kept the pressure on and the supplying dealer eventually exchanged the caravan. My advice, keep pestering the dealer.......

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Mark S

Message posted by katyoxoo on 17/1/2014 at 10:18pm
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Many thanks to each and every one of you for your kind thoughts and comments.
"The Bailey Retreat is covered by a six (6) year body shell integrity guarantee from the initial date of purchase. This cover extends to any structural degradation to the body shell that arises as a result of water ingress through any permanently sealed seams or joints"
This is taken from the Bailey Warranty Cover Document.
How can any thing NOT be affected by water ingress after being subjected to water invasion for over three months according to our independent engineer.

Message posted by Jack+Jon on 17/1/2014 at 10:24pm
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Unfortunately you do have to let them repair it before you can reject it but I would insist on a full report of what actually was wrong with it. I wonder if it was delivered by low loader at some point & dropped off the back of the trailer perhaps?

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Regards, Jack+Jon.

Message posted by stephenn280575 on 18/1/2014 at 7:17am
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Quote: Originally posted by Jack+Jon on 17/1/2014
Unfortunately you do have to let them repair it before you can reject it but I would insist on a full report of what actually was wrong with it. I wonder if it was delivered by low loader at some point & dropped off the back of the trailer perhaps?



I'm not 100% sure but I think if you let them repair it, it is much harder to then reject it. Perhaps take some legal advice.
Rejection sounds the best plan to me.
I remember back in the 1990's a man near us had a Nissan primera with which he had a lot of problems. He had these signwritten all over the car stating all the problems he had with it. I'm sure he got in trouble for it in the end so be careful what you do if you really are handing out leaflets etc

Message posted by katyoxoo on 23/1/2014 at 12:11pm
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Latest update
The caravan was picked up as agreed yesterday,but it's destination had changed it was taken to the dealership and is now there.
We noticed that the roof in the bed room was bellying presumably due to the water inside the roof area.        so much for the fact that ALU_Tec construction will not allow water ingress.
   As far as people's impression that you have to let them repair rather than refund ...The law states that for an item to fail in the first six months or so. It would seem and be reasonable to presume that the fault was there at purchase date.       Is that why the inside of the roof was covered in a grey powder like dust..Fungal? When we pointed out this at Handover one of the Directors could not understand how the inner roof could be dirty...
Some thing that has just come to our minds is that this is the first ever caravan new or used that did not have a PDI sheet or a build sheet..   Me thinks there are a few more miles to go on the Bailey Retreat Willow Saga
SIX YEAR BODY INTEGRITY WARRANTY


Message posted by Jack+Jon on 23/1/2014 at 2:26pm
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What is required here is a satisfactory outcome & you need to decide the outcome that you want & then go for that. If you are disillusioned with the Bailey product then go for a full refund but be aware the dealer(& your 'fight' is with the dealer not Bailey)will try to avoid this if at all possible. It might be easier & quicker to accept a replacement new Bailey if this is offered.

As you decribe it your worst option would be to accept back the existing caravan repaired but unfortunately this will be the best outcome for dealer & Bailey. Legal action is obviously at last resort & while it drags on, you have no caravan. I can only wish you good luck.

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Regards, Jack+Jon.

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