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Subject Topic: Bailey Alu Tec Water Leak
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Message posted by john,mel,3kids! on 10/2/2014 at 9:52pm
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Quote: Originally posted by katyoxoo on 09/2/2014
Hi birdman101
    Funny you should say that as last weekend we went to (the other side of the Pennines) Yorkshire. One of the places we went to was Loudhams in Huddersfield and the very first van they showed us was a Dethleffs Nomad. Really quirky inside massive area great big drawers everything we were looking for (and at an amazing price) but it had a blown air quite old fashioned Truma system.
Once you have been in an Alde equipped van nothing else comes close. Even though I am told the latest Truma system is amazing. So your suggestion was very close to the spot.. If only it had Alde..


I have been in the nomad at Huddersfield several times, I think It's fantastic, the feeling of space is brilliant, if I had a spare 20 big ones I would buy, also great build quality. Shame the door is on the wrong side.

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Message posted by michell8 on 11/2/2014 at 8:07am
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It sound as if the caravan might have been dropped off a trailer, damaged during delivery & botched repairs carried out.

Message posted by katyoxoo on 11/2/2014 at 12:25pm
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Good Morning michell8
        You may be right, the roof vents on bailey caravans at the Manchester Show and at other Dealership's we have visited were all sealed in one particular way, bedded onto a mastic type seal. Two of the vents on the Willow, bed and kitchen were resealed with a grey in colour silicone type sealer which was quite brittle to the touch....WHY ??? If by going to court it was proved that the Willow had been repaired prior to being sold to us as new !!!!!Then it is misrepresentation
We have 58 photographs that prove our complaints are based on fact. We have an independent Engineers report, which is the foundation of our case. As you can see almost 3000 viewings on here. Going to court would be quite damaging to both Bailey and the Dealership concerned, but I will not just roll over and walk, I am not in a financial position to do so . I wish I knew how to put the photo's on here then you could all see for yourselves.
   We sent the Dealer a compensation claim ,they received this on 1st February , this gives them 14 days to respond which runs out this Saturday the 15th our legal advisor says to be fair to give the Dealership two extra working days in case of postal delay's . So next Wednesday!!! Watch this space . Thank you everyone for your continuing interest. It really does make a difference.

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Remember you only get one chance to make a first impression

Message posted by geoff+emmy on 11/2/2014 at 4:50pm
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Put three on your gallery images..

Message posted by katyoxoo on 11/2/2014 at 9:34pm
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Many thanks Geoff+emmy
            After much faffing about you can now see on my profile a mid-air drip . Could be a lot clearer but you can see it ok.. The proper Photo is much clearer going for a lie down now (iam not a computer person) I think a brew is due...Over 3000 viewings now..
Thank you very much for your help. It is very welcome

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Remember you only get one chance to make a first impression

Message posted by michell8 on 12/2/2014 at 8:46am
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That looks as if the sealant between capping & roof has failed.

Message posted by katyoxoo on 15/2/2014 at 9:25pm
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Hi still waiting for a reply regarding our compensation claim . It was fourteen days today. Still feeling gutted as we have no longer got a caravan, no fault of ours in any way apart from picking the wrong caravan. It hurts even more that we are thousands of pounds out of pocket. We ordered the awning at a cost of almost 2k. now useless as it is 1175cms long. Site fees !! no caravan to put on the pitch. Insurance none refundable.
As pensioners we cannot afford to take this hit.
It is looking like the fight goes to the next stage. When this happens both Bailey and the selling dealer will be named in court. Our viewings now are over 3300.Many thanks for your kind words of encouragement. Going to the NEC on Friday might even take my photo album with me.

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Remember you only get one chance to make a first impression

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Message posted by katyoxoo on 06/3/2014 at 4:52pm
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Latest update
             The Dealer refused to take any responsibility at all for our out of pocket expenses . And pointed out that by using a social media site in threatening way well a bit of a threat ???
     We have now issued form N1 (small claims paperwork).
Watch this space. !!!!

It seems that the findings of our independent engineer were that "two of the roof vents had been over sealed prior to us taking ownership of our new caravan." These findings are his not mine. As I have said I am a long standing Caravanner and an Engineer. But I am not a caravan engineer. But I have a large number of Photographs ready to take to court.
As I have said previously why did the ceiling of the NEW caravan need cleaning as it was covered in a grey dust ??
After many years of use apart from the odd cobweb how many of you have had to clean the roof inside your pride and joy ????
MANY THANKS FOR YOUR CONTINUING SUPPORT AND INTEREST. It really does help. All 3940 of you Amazing People.
In my 68th year I never thought I would have to resort to going to court.

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Remember you only get one chance to make a first impression

Message posted by birdman101 on 07/3/2014 at 7:00am
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Best of luck, keep up the good fight this is the last sort of thing we need in our senior years.

Message posted by katyoxoo on 07/3/2014 at 10:06am
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Hi birdman101
            Many thanks for your kind wishes. It is a warm feeling knowing that we are not alone. Yes it is pretty sad that companies do this sort of thing now adays. Picking up on someone else thread up our list regarding people rejecting caravans for the slightest thing, we had already accepted ten defect's that we classed as fixable teething problems. But the water pouring into the Bailey on Christmas Day changed everything . It seems that Customer Service at Bailey's of Bristol and the Dealer that we purchased our "New"ly repaired   (according to the Independent engineer) beautiful Willow Dream Caravan. Together do not seem to give a fig. Another thing that really puzzles me is why they did not offer us an exchange/replacement caravan.
Thanks everyone for your continuing interest.

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Message posted by elisia on 08/3/2014 at 7:13pm
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Hi katyoxoo. have just joined and can sympathise with your caravan dilema having problems with water ingress in our sprite caravan. front windows. dinette and bunk windows showing 50 to 60% water ingress not what we expected in a new caravan bought in 2012. Like you dealer and manufacture seem to blame each other. After quoting soga dealer has promised to sort van out. Have found many posts people in same situation its about time dealers and manufactures got there act together and faced their responsibilities to their customers good luck with getting your other money back just remember theres others out there rooting for you

Message posted by katyoxoo on 09/3/2014 at 10:52am
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Good Morning elisia
           We feel quite honoured that you chose us for your first post..Thankyou welcome to UK Campsite there are a lot of like minded people on here.
      Sorry to hear you have the water ingress problem 50-60% is not good, but stick to your guns, Ask the question are Sprites sold on the understanding that they will only last a very short time. Quite a lot of instances of the joints/seams have just got no sealer on them ,so that is a guaranteed water leak waiting to happen. We have had various makes of caravans over the four decades we have been caravanning but if anything water leaks seem to be more common now than they used to be.. I cannot get around the attitude of Dealers and Manufacturers who seem to have cavalier attitude towards customers...They should remember without customers they don't have a business ....Happy customers tell their friends ...Unhappy customers tell EVERYONE. Why am I on here after months of banging on about lack of customer care...We are retired and should be at our amazing site in Powys enjoying our now 6 month old retirement gift to ourselves rather than waiting to go to the small claims court to get our financial outlay back at the age of 67 it just doesn't seem fair ...

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Message posted by elisia on 10/3/2014 at 6:38pm
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Good evening katyoxoo thanks for your reply.dont worry im on to it wont be having van back if not happy will reject it. Our first van was a 5yr old adria it was fab just not big enough wish we had stuck to them been looking cant seem to find any leaky probs with them.bet your fuming with lovely weather were having youve no van told ours they will have to give me a loan of one if ours not ready keep you posted of outcome.

Message posted by katyoxoo on 18/3/2014 at 3:27pm
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Hi Everyone
           Just an update Court proceedings have been issued and the Dealer who sold us the Bailey Retreat Willow has until the 27th March to respond.
   Many thanks to the to date 4610 of you that have shown an interest in my postings.
    Its all down to the British Justice System now.
       I will keep you informed.


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Message posted by chops58 on 21/3/2014 at 3:06pm
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Good luck

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Happiness is not having what you want
BUT
wanting what you have.

Message posted by katyoxoo on 28/3/2014 at 10:25am
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Good Morning Watchers.
          Well yesterday was the last day that the caravan dealer who sold us the Bailey Willow, could reply to the court.
The communication from the dealer that arrived on 22nd March asked me for a receipt and the date that we paid for the seasonal pitch and also proof that the pitch had been surrendered. This we had to get from the site owner, but it was returned and received on the 27th. They also asked for purchase receipt for the awning from Kimberley Caravans. We sent them a copy of the invoice and told them that to date we had paid 500 and were liable for another 1200 as the awning specially made for us was ready and waiting for collection. At the moment Kimberley are trying to sell the awning on our behalf (a good company in my book).
The dealer wanted proof that the insurance had been cancelled and details of the premium paid, as it was done on line I sent them a copy.
They also wanted receipts for the timber I purchased for the decking, I had thrown these away as I have no reason to keep receipts (retired) so I copied the adverts that I purchased from.
They also wanted the age, make and model of our vehicle and the estimated annual mileage usage. this also was provided.
I asked for copies of their engineers report, but once again this was refused. The grounds for the refusal were that as they had refunded us for the caravan. That the compensation claim was a totally different matter. But in the same letter the dealer stated and I quote, "Bailey of Bristol have been sent a copy of the report from" (our independent engineer)"and a copy of their response will be forwarded to HMCTS along with our own" One would ask the question as the caravan rejection matter is settled. How can it be correct for the dealer and Bailey to use a report that is no longer relevant. In addition my request for copies of the PDI report and the build sheet were refused on the same grounds.   ONE RULE FOR THEM ANOTHER FOR ME.
I REALY HOPE THAT WE HAVE TO GO TO COURT SO THAT I CAN THEN DISCLOSE WHO THE DEALER I AND SHOW ANYONE WHO IS INTERESTED THE SIXTY ODD PHOTOGRAGHS OF THE CARAVAN AND ITS DEFECTS.
A late sixties disabled pensioner just trying to get JUSTICE.

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Remember you only get one chance to make a first impression

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