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Hi all

For too long Caravan.Trailer tent and Motorhome Dealers and manufacturers have been getting away with fobbing us all off with excuses for not doing certain things needed under warranty or supposed to have been done under the pre-sales prior to collection and you only discover these faults when you use them for the first time only to find that the dealer makes up some form of excuse to not carry out the necessary repairs now considering the amount of money we pay for any of these units we do not have an OMBUSMAN to take these complaints to when talks break down between the dealer and or manufacturer.

I therefore appeal to all to see whether we could get a petition together to approach goverment with a view to setting up an OMBUSMAN to protect our rights after all these units cost more than a washing machine yet they are covered I would be very grateful to hear what you think.

Here is an example of what happened to a friend of mine who purchased a new Swift caravan he got it home went away with it first time usage and the cooker igniter was not working he contacted the dealer and was politely informed if you go to poundland and get a hand igniter saves you coming to the dealership now remember this van cost him nearly £16.000 is rediculous but shows what were up against.

many thanks

Don

Hi all apologies for the spelling of Ombudsman

With regards to checking van before going away this Swift caravan was only out the workshop the day before you do not expect to have to recheck it 24 hours later but still does not detract the fact that we need an Ombudsman to act for us all or don't you agree.

regards

Don

Hi

In answer to your questions

1. The Leisure industry

2. One of the main things an ombudsman can do is make a descision re who is at fault and make the party responsable put it right this is not always the case with trading standards they tend to take a more laid back and advisory policy unless it is dangerous

3. Now your getting rediculous an ombudsman can cover a broad range from tents through to motorhomes for example Leisure Ombudsman

In conclusion I find that your comments make me believe you must work for a dealer or manufacturer in the Leisure industry. If everyone takes the same apathetic view as yourself then nothing will get done to protect consumers

There are a lot of people out there that have had or do have problems re their tent.caravan.motorhome I for one have heard of horrendous stories even after approaching trading standards and end up with no help whatsoever you wouldnt get away with it if it was a car so whats the difference. The big difference is some of our products cost more than a car but the industry lacks teeth to protect consumers

That is why we do not have tolls in Scotland anymore because we fight for it I therefore now will approach this from a differrent angle for example Caravan club etc thank you all for your time

regards

Don

I can see also