| Topic: Olpro Customer Service
Message posted by HighSlayer on 09/6/2017 at 9:26pm
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Hi-Gear Kalahari Elite 8 2016 + Porch
Site Reviews: 6
Tent Reviews: 2
Gallery Images: 1
Well my Olpro saga continues.
I finally managed to get hold of them to be told yep, they know the tent pegs arent very good! They offered me a 10% discount off my next purchase. I mentioned I already get 10% as a member of this forum so would I be able to use both discounts. Nope, can't use both so the discount was basically zero.
Oh well, I decided to give them another chance so ordered a green 2.5m breathable porch carpet. Delivery was fast and it arrived first thing this morning.
But - they had sent a blue one, not a green one. The blue one for some reason is a lot cheaper too, but I wanted a green one for my green porch on my green tent.
I phoned Olpro and they said they'd send me a return label immediately. I'm going away in the tent next week and need the replacement for then but they wouldnt send another out till they have the incorrect one back.
Then they didnt send the return label and by the time I phoned they'd all gone home. This means I now can't get the carpet back in the post to them till next week and so am unlikely to have a carpet for the time we go away.
To be honest, this reflects pretty badly on Olpro and I'm not ever going to deal with them again (I know I said that before but I gave them another chance)
So - shoddy goods, no reply to e-mails, no rectification of problem, no reply to social media post, sent out wrong item, failed to keep promise about returns label, refused to send replacement straight out.
Honestly, how do they stay in business?
A slightly younger Victor Meldrew