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Subject Topic: Important Information on ADAC Breakdown
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Message posted by DiPhil on 30/9/2017 at 12:02pm
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I have been notified today, from the Office dealing with UK Membership of ADAC the German Breakdown Organisation, that all their Head Office and all Regional Offices as from 31st September 2017 will only be able to enrol German Citizens with a German Postal Address as a Member of their Services.
This will affect all Countries outside of Germany not just the UK.

This will not affect anyone who is already an ADAC Member now as long as they renew their subscription each Year and donít let their Membership to lapse they will continue to be able to use this excellent Breakdown service.

Munich. Head Office, as yet, has not changed their Website and Terms but will be doing in the very near future.

DiPhil

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Message posted by Val A on 30/9/2017 at 12:16pm
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Thanks for that Diane.

Message posted by SGThomas on 30/9/2017 at 1:06pm
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thank you

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Stuart

France at last

Message posted by Oh so camp on 01/10/2017 at 9:59am
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Been with them seven years now and has been a complete waste of money and I hope it carries on to be a complete waste of money!!!!

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Message posted by Val A on 02/10/2017 at 9:51am
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Quote: Originally posted by Oh so camp on 01/10/2017
Been with them seven years now and has been a complete waste of money and I hope it carries on to be a complete waste of money!!!!



Same for us! Oh, except in this country, one time a few years ago when I was a passenger in my son's car, which broke down - and we were covered by ADAC!

Message posted by blueexpo97 on 02/10/2017 at 1:20pm
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Could this be the thin end of the wedge.

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XV yes?

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How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.

Message posted by SGThomas on 03/10/2017 at 3:52pm
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Quote: Originally posted by Oh so camp on 01/10/2017
Been with them seven years now and has been a complete waste of money and I hope it carries on to be a complete waste of money!!!!


Yesterday I was about to agree with you.

Today
11.51 am : clipped kerb with caravan in very narrow, cobbled, one way street. Motor mover bent and jammed onto wheel.Caravan immobilised.
12.02pm : Phoned ADAC on the German number.They politely explained there is a French number but transferred me anyway.
12.04 pm : French office took details
12.40 pm : Breakdown truck arrives. Mechanic jacks up car and dismantles, straightens and replaces motormover.
12.58 pm : Mechanice backs car and van, then moves into a good line to round the corner.
01.02pm    : everything signed and we are on our way.

So from start ( the accident) to finish (the drive off)just over an hour, including phone calls to Germany.

Not bad.

P.S. The motor mover works better than it ever has done!


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Stuart

France at last

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Message posted by Kelper on 03/10/2017 at 4:19pm
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What a brilliant result!

And great advert for ADAC!

Message posted by DiPhil on 03/10/2017 at 4:32pm
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As I said in an earlier post the Proof is in the Pudding. Brilliant service.
Glad you and everything is OK.

DiPhil

Message posted by Berriow on 03/10/2017 at 6:32pm
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Glad you got sorted out quickly, Stuart. But honestly, that's what breakdown services do. Not just ADAC. Other insurers do it too. They pass it to the nearest garage man and if he is free he comes. I had a tyre explode near Poitiers once and the breakdown truck was with me even more quickly than yours.

I hope you have a safe journey home.

Message posted by SGThomas on 04/10/2017 at 1:54pm
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Thanks Berriow. I was just happy that ADAC were efficient as other providers, but considerably cheaper

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Stuart

France at last

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Message posted by lizex on 04/10/2017 at 8:02pm
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Hmm... I wonder why ADAC are doing that.
I'm by no means a legal beagle, but we are supposedly allowed to buy services from companies located anywhere in the EU. They can charge us differently if they have a reason e.g. right hand drive cars presenting a different level of risk but we are as entitled as anyone to purchase those services.

http://europa.eu/youreurope/business/sell-abroad/service-providers/index_en.htm

"There is no difference between customers anywhere in the EU
EU rules forbid discrimination between service recipients because of their nationality or where they live. This means:

you are automatically entitled to receive services from businesses located in other EU countries
you may not refuse or accord different treatment to prospective customers from other EU countries unless you have a valid reason to do so.
If you sell products online, you may not refuse to deliver to customers in other EU countries unless you have a valid reason. To avoid confusion, you should indicate any delivery restrictions clearly on your website.

If you have to cross a border to offer your service to a customer abroad, you might incur additional costs - for storage or to comply with administrative procedures, for instance. Such additional costs might justify higher prices to a client abroad.
"

The people to contact to find out if you're being discriminated against are:

The European Consumer Centre for Services
Trading Standards Institute (TSI)
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
Tel: +44 (0)845 608 9494
E-mail: eccs at tsi.org.uk
www.ukecc-services.net

Message posted by David Klyne on 04/10/2017 at 9:04pm
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Linex

I am pretty sure that the regulations you mention don't cover such things as breakdown services. Surely the logic would be, if your were correct, the likes of ADAC and the AA, RAC would have to have their own operators and breakdown vehicles right the way across Europe? The alternative would be that they allowed non residents to buy the service but only cover them in Germany not beyond.

I suspect what happened was that ADAC also thought they were obliged to offer the service Europe wide but have discovered that it is not the case so have withdrawn it to non-German residents. To my mind this is a perfectly sensible decision as financially it cannot be viable to offer the service they previously did at the price they did. At least they have honoured their commitment to their existing UK customers which I expect they had no requirement to do.

David

Message posted by blueexpo97 on 05/10/2017 at 9:24am
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I would really like to know how many UK based members they actually have, DiPhil would it be possible through your wide range of contacts to find out.

-------------
XV yes?

C40 (not B40)
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.

Message posted by CaravanSkier on 06/10/2017 at 10:10am
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I am now debating weather I should cancel my cancellation. I had assumed I would be able to rejoin in the future if I wanted to!

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Debbie

Message posted by blueexpo97 on 06/10/2017 at 11:38am
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Why are you debating the weather.

-------------
XV yes?

C40 (not B40)
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


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