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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by T Wood on 04/8/2014 at 7:43pm
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Hello I have just read about the problems you are having with your caravan you brought from Glossops, just wondered how you are getting on with things?, as we to have brought from them about the same time as you we have a 2013 Elddis crusader diamond jubilee, we have big problems with a large catchment area of water when it Rains, we made a complaint about this very shortly after purchasing it, also to Elddis themselves the response from both party's is quite frankly a joke, from Glossops none, from Elddis well a trip back up to the caravan show at Birmingham to face them and complain about the way we have been treated, got a small repaire to the roof which made matters even worse, we have exchanged emails on several occasion, but to no avail, they have now told me to put the caravan with the nose down, and that will help with the water to run of the roof and to take the matter up with Glossops Caravans, how do you take the matter up with people that ignore the problems.

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Message posted by trog100 on 04/8/2014 at 7:54pm
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Quote: Because the general points about the Sale of Goods Act and customer rights in general need spelling out over and over again until every company starts operating in a decent way to every customer every single time.[/quote]

so you are happy the thread be kept alive even though the OP has long vanished and may well have solved his problems with the dealer in an amicable way..

trog




Message posted by glittering-prize on 04/8/2014 at 11:57pm
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If its not fit for purpose you are entitled to a full refund.The dealer wont want that for obvious reasons but you can demand it.Sounds like a pile of crap to me.And of course,inform whatchdog as i did about protec covers.

Message posted by iank01 on 05/8/2014 at 8:19am
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Quote: Originally posted by T Wood on 04/8/2014
Hello I have just read about the problems you are having with your caravan you brought from Glossops, just wondered how you are getting on with things?, as we to have brought from them about the same time as you we have a 2013 Elddis crusader diamond jubilee, we have big problems with a large catchment area of water when it Rains, we made a complaint about this very shortly after purchasing it, also to Elddis themselves the response from both party's is quite frankly a joke, from Glossops none, from Elddis well a trip back up to the caravan show at Birmingham to face them and complain about the way we have been treated, got a small repaire to the roof which made matters even worse, we have exchanged emails on several occasion, but to no avail, they have now told me to put the caravan with the nose down, and that will help with the water to run of the roof and to take the matter up with Glossops Caravans, how do you take the matter up with people that ignore the problems.




It seems that you now have to follow the legal route by writing to Glossop about your issues. Bullet point the issues and send it registered mail so that you have a paper trail.
Give them 14 days to reply before sending a Letter of Action. At the same time notify Trading Standards that Glossops are ignoring the Sale of Goods Act. Forget the manufacturer as it is not their problem and your contract is with Glossop.
Only do the above if you are going to follow it through. If they are ignoring SOGA then you stand a good chance of winning and getting back all your fees. Don't forget that you can call the manufacturer as a witness however the witness may not want to be in court as it could be embarrassing and may help your case get resolved quickly. Phil can also give you a lot of good advice.

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