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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by RogerGoff on 11/12/2014 at 12:13pm
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Most new caravans are ok, so most customers will be happy that they have saved money. As pointed out the root cause of the complaints from the small number of customers unlucky enough to buy caravans with serious faults appears to be high ratio of volume of sales to workshop facilities available. One only has to do the maths to work this one out & while Glossop might be able to dispute the extent of customer dissatisfaction they cannot really dispute the figures.

I would say that the cause for complaints has nothing to do with the lack of effort by Glossop staff or any attempt to deceive. It is simply that they do not have sufficient workshop facilities for the volume of sales & it would not be financially viable for any caravan dealer to have workshops of the size required.

Post last edited on 11/12/2014 12:19:46

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Message posted by Janice Fellowes on 11/12/2014 at 12:17pm
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Quote: Originally posted by RogerGoff on 11/12/2014
Most new caravans are ok, so most customers will be happy that they have saved money. As pointed out the root cause of the complaints from the small number of customers unlucky enough to buy caravans with serious faults appears to be ratio of high volume of sales to workshop facilities available. One only has to do the maths to work this one out & while Glossop might be able to dispute the extent of customer dissatisfaction they cannot really dispute the figures.



Hear, hear.

It seems the only type of evidence certain people are willing to believe is direct experience, makes you wonder how people have gone on all these years believing what they're told by the likes of scientists and the incredibly successful TripAdvisor.

hmmmmmmm.




Message posted by kazo2014 on 11/12/2014 at 3:49pm
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Quote: Originally posted by welshrover on 11/12/2014

Well I never had problems with glossops I can only speak as I find,and yes the pick up is mad busy,that's goes to show how many touring caravans they do sell,not to mention the motor homes and the statics.Whatever the time of day you go its always busy at Glossop and at failsworth. The question I ask myself how in the name of heavens do they find time to sort this lot out regards servicing and rectify faults.To be honest I think their sales exceed their capability of keeping everybody happy. But the funny part of it is after years and years of trading they still going from strength to strength, and reading on here make you wonder how they do it, but in fairness to glossops a lot of complaints on here is from billys mates and my uncle and my grandad nothing to do with the actual buyer of a caravan,Yes there are a lot of genuine complaints on here but there is also a lot of rubbish hmmmmmmm

                                               em

 





I can assure you welshrover I am nothing to do with anyone else on here and the facts of the story I told above are from my very own experience of the company! so as far as them being rubbish complaints get your facts right!


Message posted by welshrover on 11/12/2014 at 5:22pm
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Well kazoo 2014 I dont for one minute think that your complaint is rubbish and a lot more either. Me getting my facts right just read all the threads and you can see what is facts and what is fiction .There are folks on here will comment and some of them never been to Glossop or to there failsworth site.And no I got nothing to do with Glossop and I don't know there staff only by sight buttttttt I be buying a new van after Christmas so its Glossop here I come

                                    em  


Message posted by Davep on 11/12/2014 at 5:48pm
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welshrover I have visited both the Main Glossop's site, and the subsidiary Oldham site.

I've also purchased off Glossop's.

The last time we went all the way to the Main Site, from North Wales, was to look at a Second Hand Caravan, that they had listed on their web site, which looked perfect for us.

Imagine our horror on finding the Caravan, only to find the door Open, and there being well over a Inch of water flooding the whole floor of the caravan.

When we mentioned this to the Salesman, his reply was

"oh we'll pull it into the warehouse and put a couple of dehumidifiers in it, to dry it out."

To get so wet inside, the door must have been left open for a couple of weeks at least, given that the week leading up to us going to view it, had been dry.

On top of that, we'd actually spoken to a Salesman over the phone a couple of days before we travelled over. So he knew we were coming and where from and had our contact details.

Yet still let us travel all that way to see a soaking wet caravan!

That's how Glossop's main site treats you.

The worst part is they had several arson and vandalism attacks, so you'd believe that they would insure that at least all Caravans were closed and locked at the end of the day!

Oh and that wet caravan, was still for sale a month later!

The Oldham site is tiny by comparison, and the Staff are much less Sales pushing, and more Customer orientated, so gain sales that way.

As the saying goes, "Buyer Beware" well I certainly hope buying from Glossop's does not come back to bite you back.

Dave

-------------
2014 Dates
2/5 May Carrog Station Campsite
May 26/30 Prickly Balls Hedgehog Rescue
July 31/August 5 Eglinton Country Park
September TBA
November field in Bala sharing with Birds of Prey

Message posted by xdsxwolfman on 12/12/2014 at 10:51am
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I would just like to answer a few points Davep has mentioned in his post above.

"Imagine our horror on finding the Caravan, only to find the door Open, and there being well over a Inch of water flooding the whole floor of the caravan."

I have read this about another caravan in an earlier post. The only thing I can think is that its not the door that was left open, but a skylight or window. We do go round all the caravans and shut the doors at night. Sometimes we miss things like open skylights etc, and indeed sometimes doors. We have over 150 caravan on display, and it only needs one downpour to put a lot of water in the caravan.

"When we mentioned this to the Salesman, his reply was

"oh we'll pull it into the warehouse and put a couple of dehumidifiers in it, to dry it out.""

Thats not what we would do to it at all, sorry the salesman told you this and I will be passing that on to our sales manager. What we would do (and I know this because I have had to organise it myself) is we would get the carpets shampoo'ed (probably wouldn't replace them to be honest), and I would get the caravan valeted, as we do have an on site valeter who does our motorhomes.

"On top of that, we'd actually spoken to a Salesman over the phone a couple of days before we travelled over. So he knew we were coming and where from and had our contact details.

Yet still let us travel all that way to see a soaking wet caravan!"

Shocking. Again, passed on to the sales manager. Normally when we have an appointment we get the caravan cleaned prior if needed and hooked up on electric.

"The worst part is they had several arson and vandalism attacks, so you'd believe that they would insure that at least all Caravans were closed and locked at the end of the day!"

I have worked at Glossop Caravans for over 12 years, and lived in the area all my life (I am now 40). Since working here I have seen 1 break in, and we found the culprits in a caravan the next morning, and also we have had one fire which was started by an electrical fault in the workshop. So I don't know where you get these numerous vandalism and arson attacks from. The fact is we have that many caravans on site it would be a logistical nightmare locking them every night, but as stated before we do shut the doors.

Would it be possible for you to send me a pm and let me know how much the caravan you came to look at was for sale at and what it was, so I know the salesman you spoke to was. Thanks.




Message posted by RogerGoff on 12/12/2014 at 11:26am
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..& when you find the salesman, Wolfie? "Oh you naughty boy, in future make sure you shut the caravan doors at night". One could argue you are trying to bail out the sinking ship with a teacup but your ship is not sinking & your business model is actually very bouyant.

As ponted out, do the maths, you pile'em high, sell'em cheap which is what brings in the punters from all over the country. There is no way you can have sufficient workshop space to provide adequate aftersales for your volume of sales.

Most of your customers will be happy with their cut price purchase because it will be relatively trouble free, if they live a distance away they will probably sort minor problems themselves, anyway. The dissatisfied customers will be those queuing up to get major faults sorted at your workshop with your staff under pressure from the volume of work.

Do not try to blame your staff, sales or workshop, they can only work with the tools they have within the business model their employer has created.

It is time to move this thread on from individual claims/counter claims. It is pointless arguing over individual incidents & just look at the overall picture.

Then ukcs members can gain something from this thread..Which is..If you want to buy a cut price caravan from a large high volume retail a long distance from your home then understand that probably preparation/handover/aftersales will be found wanting.

Not because the staff are lazy/slapdash/dishonest but simply because the sums do not add up. A business model of high volume/low price sales requires minimum staff/minimum service. This cannot change unless the business model is changed.

As Glossop's business model is obviously successful & profitable it will not change & it would be naive to think that any fine tuning of individual staff practise could change anything.

Post last edited on 12/12/2014 13:49:57

Message posted by Davep on 12/12/2014 at 12:45pm
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Sorry to dispute the point, the Caravan Door was wide open when we found it. The only one to have the door wide open. All others having the doors closed.

If it had been a skylight, then someone must have closed it, after days of flooding, as he skylight was closed when I went into the caravan!

Oh and a Salesman admitted that there have been vandalism and Arson attacks. So staff are contradicting each other. I was well aware of the fire in the Workshop.

Having bought our first Second Hand Caravan off Glossops, and a Awning on a separate visit, was the reason we returned.

Given that due to my spouses serious deterioration in health, meaning we had to stop going away, the visit was 2009/2010. As for the persons we spoke to, I have no details. As we took a decision then, that we would not use your company again.

Now I have a question to which I'd be interested in a honest reply

given that you have publicly stated

"Thats not what we would do to it at all, sorry the salesman told you this and I will be passing that on to our sales manager. What we would do (and I know this because I have had to organise it myself) is we would get the carpets shampoo'ed (probably wouldn't replace them to be honest), and I would get the caravan valeted, as we do have an on site valeter who does our motorhomes."

Would you inform any future potential customer for that unit, that it had been flooded out. And that you had just dried the unit out and cleaned the carpet?

And by flooded, I do mean visible standing water, not just wet carpets, there was surface water sitting above the carpet, That water was visible from just looking into the caravan from the doorway.

Oh and your statement that the skylight was probably left open. I checked the upholstery which was all dry. the unit was a L shaped seating with rear gallery and Bathroom. The door being between the Gallery and Bathroom, so all upholstery being protected from ingress of rain through the door, but not from ingress of rain through the skylight.

Dave



-------------
2014 Dates
2/5 May Carrog Station Campsite
May 26/30 Prickly Balls Hedgehog Rescue
July 31/August 5 Eglinton Country Park
September TBA
November field in Bala sharing with Birds of Prey

Message posted by kazo2014 on 12/12/2014 at 12:50pm
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Quote: Originally posted by Davep on 12/12/2014
Sorry to dispute the point, the Caravan Door was wide open when we found it. The only one to have the door wide open. All others having the doors closed.

If it had been a skylight, then someone must have closed it, after days of flooding, as he skylight was closed when I went into the caravan!

Oh and a Salesman admitted that there have been vandalism and Arson attacks. So staff are contradicting each other. I was well aware of the fire in the Workshop.

Having bought our first Second Hand Caravan off Glossops, and a Awning on a separate visit, was the reason we returned.

Given that due to my spouses serious deterioration in health, meaning we had to stop going away, the visit was 2009/2010. As for the persons we spoke to, I have no details. As we took a decision then, that we would not use your company again.

Now I have a question to which I'd be interested in a honest reply

given that you have publicly stated

"Thats not what we would do to it at all, sorry the salesman told you this and I will be passing that on to our sales manager. What we would do (and I know this because I have had to organise it myself) is we would get the carpets shampoo'ed (probably wouldn't replace them to be honest), and I would get the caravan valeted, as we do have an on site valeter who does our motorhomes."

Would you inform any future potential customer for that unit, that it had been flooded out. And that you had just dried the unit out and cleaned the carpet?

And by flooded, I do mean visible standing water, not just wet carpets, there was surface water sitting above the carpet, That water was visible from just looking into the caravan from the doorway.

Oh and your statement that the skylight was probably left open. I checked the upholstery which was all dry. the unit was a L shaped seating with rear gallery and Bathroom. The door being between the Gallery and Bathroom, so all upholstery being protected from ingress of rain through the door, but not from ingress of rain through the skylight.

Dave





totally agree with all points made in this post!

Message posted by kazo2014 on 12/12/2014 at 12:59pm
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to add to that the volume of the water for the superscirroco caravans we looked in amounted to 871 liters of water!

Message posted by xdsxwolfman on 12/12/2014 at 1:28pm
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Hi Dave,

Honest answer, I would mention about it being flooded if I was asked about it, and also if I knew about it. If I found a caravan in the state you described I would get it off sale and cleaned before it was looked at by another person. I do think for an inch of water to be covering the length of the caravan it must have been raining in biblical proportions though!

I will be honest and say that after I had got it fixed I wouldn't volunteer the fact that it had been flooded, to be fair. However, if asked about it I would be honest and tell the people what had happened.

I would however let the workshop know what has happened to the caravan, when it gets sold so that they are aware the caravan was flooded.




Message posted by iank01 on 12/12/2014 at 1:58pm
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Quote: Originally posted by RogerGoff on 11/12/2014
Most new caravans are ok, so most customers will be happy that they have saved money. As pointed out the root cause of the complaints from the small number of customers unlucky enough to buy caravans with serious faults appears to be high ratio of volume of sales to workshop facilities available. One only has to do the maths to work this one out & while Glossop might be able to dispute the extent of customer dissatisfaction they cannot really dispute the figures.

I would say that the cause for complaints has nothing to do with the lack of effort by Glossop staff or any attempt to deceive. It is simply that they do not have sufficient workshop facilities for the volume of sales & it would not be financially viable for any caravan dealer to have workshops of the size required.

Post last edited on 11/12/2014 12:19:46



Actually I would think that most caravans including those made in germany etc suffer from faults however some people just accept the poor standard or quality and get on with it.
Probably only a very small percentage of people post about their problems on the various caravan forums so we get a slanted view of the actual number of caravans with faults.
However it seems that manufacturers also base designs on feedback they get from sales people and not customers!

Message posted by EBBLE1 on 16/12/2014 at 5:29pm
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"Yes had same experience when asked to pop in and view their Elddis range.Thete were three vans on display, one had the cooker missing, another had, the external battery and toilet doors gaffer taped shut, the other had all the bed lats missing and pulled out on the floor.I asked If thatwas how they nnormally present a new flagship range to their customers.I just got a shrug of the shoulders from the salesman who said oh it happens .Some of the second hand vans that were on open display looked like they were been sent to the breakers yard with bits missing spares left on the floor blinds broken and left hanging.I wonder iff the owner of Glossop caravans actually knows the half of what goes on there."

In answer to Pettygrew above...when we went to collect our new Elddis van as previously stated the PDI check was obviously not in Glossops vocab and our caravan had bashed and dented central chest..dents in other furniture and because we refused to take van until sorted Glossips had to take parts from other new vans on display to put in ours..it would seem then that this is widespread if there are a lot of vans in a cannibalised state...so magic word here is `PDI' to keep customers happy.


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