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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by T Wood on 22/9/2014 at 9:13pm
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T Wood
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From T Wood

Elddis Crusader 2013 model
After a very frustrating time trying to make contact with Glossop Caravans about many problems, they have finally made contact with us after they received a more demanding letter from us, pointing out more of our intentions and the problems that are still there with the caravan and that after Elddis themselves tried to rectify the Main problems with the roof at one of there recommended service centres which did not work.
So deep joy when Glossops got in touch by phone, telling us that they wanted to put things right and not loose our custom, they offerd me a trade in on one of there show models from the NEC show, answer from me no thank you, then he advised me if I was going down the legall route to get on with it, so here we go down that route.

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Message posted by pettygrew on 23/9/2014 at 12:41pm
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I presume that by offering a trade in they were asking you to fork out more money and not a like for like swap.

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Pete_fen

Message posted by T Wood on 23/9/2014 at 6:53pm
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Hi pete-fen
Yes you are right and they thought they were doing me a big favour and did not understand my reasoning when I turned them down.

Message posted by pettygrew on 25/9/2014 at 11:24pm
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We are waiting for response from Elddis regarding out of pocket expenses for the amount of times we have taken th van back for repair.They have said they would reimburse me but over a week now and no reply to my expens sheet.Still waiting for thir tchnician to compile a report on the van on the 14.10.14.It wil be intetesting to see wat they say.We stil have two major outstanding faults.

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Pete_fen

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