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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by kazo2014 on 19/12/2014 at 8:31pm
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Quote: Originally posted by kenles on 19/12/2014
If a caravan HAD that amount of water (871) in it would come out of the vent holes in the floor so is rubbish as no caravan would hold water like this



you don't know the caravan that well then! I do and I own one, I saw the water and how deep it was in that van and I can 100% hand on heart state for a fact that it was as deep as I stated

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Message posted by alan29 on 19/12/2014 at 8:56pm
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I get what RogerGoff is saying, but my basic attitude as a customer is that I really don't care what is going on behind the scenes.
Its my money, get it right now the first time, or be prepared to face the legal consequences.

Message posted by kazo2014 on 19/12/2014 at 10:03pm
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lets face it glossops clearly know how the rest of us view that company but don't care one bit to even try to put things right! this is not something new with them the complaints have been going on for years now, i get the feeling that they prefer to sell to the uninformed nave buyer, what a shame that the first timer gets that experience

Message posted by RogerGoff on 20/12/2014 at 9:11am
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To make a profit while undercutting competitors one needs 2 things. High volume sales & low overheads. While this model will mostly provide customer satisfaction in say, food & clothing it will fail in product such as high value mechanical due to inability of this model to provide sufficient ratio of customer service commensurate with volume of sales.

One could argue that car 'supermarkets' work so why not same model for caravans? The reason is that nationwide car service network is dense & highly developed & a car can be easily booked in for work, warranty or otherwise at any workshop in the country regardless of where car was purchased.

The caravan market is much smaller & caravan workshops cannot be expected to react so quickly to customer demand. One can therefore understand why a caravan dealer might put 'his' customers, those that have purchased caravans from him, first & an owner expecting local service work on a caravan purchased at a discount elsewhere might go to last in the queue.

Message posted by alan29 on 20/12/2014 at 3:41pm
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Car buyers have greater legal protection concerning warranties and where you can get them serviced. This comes from millions of owners and an interested press.
Its not at all the same with caravans.
How many times do you read about people buying new caravans with a catalogue of minor problems due to poor quality control at the factory and non-existent PDIs at the dealers. And the same people say the will buy the same make again!
Until the word gets out about shoddy and deceitful standards the industry will never change.
As for me, I will only ever buy second hand from a local dealer so there is no passing the buck if something goes wrong.

Message posted by VangoMan02 on 20/12/2014 at 5:12pm
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As someone has already mentioned, some people seem to accept some issues/poor workmanship as normal and expected.

I posted a thread a few years ago about my son buying an expensive backpacking tent and when he received it was so obviously an indoor ex-display model with all the large cardboard signs that you see on tents in showrooms still on the tent (they didn't even remove then). The guy lines all unravelled etc
There was no obvious signs of damage but he did notice a bit later, some pulls on the material around the door with folks going in and out the tent.
He eventually accepted a discount after being ignored by the customer service etc..

Anyway my point is that I was shot down by several members saying that if the tent looked ok what was I compaining about.
My son had expected a new unused tent as he had paid full price, not an ex display ( no matter how good it may have looked)?

I guess we all have different ideas of new!

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Message posted by retirednomads on 30/5/2015 at 1:50pm
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We bought our Buccaneer Fluyt in February 2013 and although we love it we have had a few problems but most of them after the first year.
Nowhere in the paperwork we were given did it state the warrant/guarantee on any fixtures and fittings and even contacting Elddis gave us no answers, so we have had to spend many hours making enquiries and searching the internet. Our latest problem is what looks like stress cracks in the front window but we aren't even sure who manufactured them never mind what the warranty is on them, the side ones are Dometic but the front ones have no manufacturer identification. I think that its bad practise not to make sure that the owners are well informed as to all necessary information regarding this.
We have found by researching that for instance some Dometic installations are guaranteed for 1yr in UK but up to 3 yrs elsewhere.
Is there anyone out there privy to this info as we are beginning to feel like banging our heads against the wall

Message posted by kazo2014 on 30/5/2015 at 2:00pm
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the windows are more than likely made by polyplastic its a known fault and they should replace them for you

Message posted by Billy x on 30/5/2015 at 2:08pm
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Only the whole caravan is warrantied, not the individual parts & appliances. The only way you would have a separate warranty on say, a window or a fridge is if you bought just those items from a retailer, everything that came with the caravan is warrantied as part of the caravan so if any part or appliance of your caravan becomes faulty your redress is always with dealer that supplied the caravan.

Manufacturers of individual parts are unlikely to be interested in dealing direct with end users, your redress remains at all times with supplying dealer.

Message posted by Andy Higham on 30/5/2015 at 3:05pm
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You only have a contract with the person/dealer you bought the caravan from

Message posted by romany girl on 31/5/2015 at 9:57am
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I believe that Buccaneer are part of the Elddis group, and as such the windows for their 2013 range were made by Polyplastic according to our dealer. Their should be some identification marking both on the bottom corner of the window, and also hidden on a tiny sticker that is only readable with a magnifying glass and when the window is open fully as far as it will go, the sticker is usually found on the inside of the pane where it meets the hinge of the window.

We have had a mark develop inbetween the two surfaces on one of our Elddis windows of the same year, 2013, which our dealer has agreed to replace under warantee, l believe this runs for two years on windows, according to our handbook. We are just within that timespan as we bought our van mid season in July 13.

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Goodbye to our much loved Lunar Zenith, Hello to our shiny new Elddis Avante 462 SoLid

Message posted by retirednomads on 31/5/2015 at 11:44am
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Quote: Originally posted by kazo2014 on 30/5/2015
the windows are more than likely made by polyplastic its a known fault and they should replace them for you




Message posted by retirednomads on 31/5/2015 at 11:47am
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Yes there are made by Polyplastics but the van is now 2yrs old do you think that may be a problem
Do you know of people who have had this happen before and did they get there's replaced

Thanks for your reply

Message posted by Billy x on 31/5/2015 at 12:39pm
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There was a problem on some caravans/motorhomes with window halves coming apart, this only up to 2008. Are the cracks you speak of groups of hairline cracks visible at some angles? These are not uncommon in older caravans & do not appear to cause any problems but obviously not acceptable on fairly new caravan & should be replaced under caravan warranty.

If your caravan is still under warranty then you need to be nagging suppling dealer to replace under warranty.

Message posted by retirednomads on 18/6/2015 at 4:41pm
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Quote: Originally posted by romany girl on 31/5/2015
I believe that Buccaneer are part of the Elddis group, and as such the windows for their 2013 range were made by Polyplastic according to our dealer. Their should be some identification marking both on the bottom corner of the window, and also hidden on a tiny sticker that is only readable with a magnifying glass and when the window is open fully as far as it will go, the sticker is usually found on the inside of the pane where it meets the hinge of the window.

We have had a mark develop inbetween the two surfaces on one of our Elddis windows of the same year, 2013, which our dealer has agreed to replace under warantee, l believe this runs for two years on windows, according to our handbook. We are just within that timespan as we bought our van mid season in July 13.

Julia




Message posted by intransient1 on 30/6/2015 at 11:36pm
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I have a 2014 elddis avante 540 Chatsworth which has been trouble from the word go.
Major faults poorly fitted water pump inlet, van flooded with water when it rained.
rear panel has cracked on both bottom corners, all forums show this is a common fault with abs panels, elddis answer fit caps over corners result appalling.
Where do I stand?
Well as this is a recognised fault otherwise they would not be making corner caps to cover up the fault, under SOGA this makes the van not fit for purpose as it has a design fault, which must still appear even if they fit a new back panel as the design /:material has not changed.
The avtex ariel either works or it doesn't took 3 attempts to sort.
draw in unit by door keeps sticking.
Wardrobe door warped.
bow responsive breaking failed.
tv bracket keeps coming loose.
poorly finished cupboard door.
bed frame came loose.
Bathroom wall loose door would not stay shut.
4 attempts to seal reversing light.
awning light overheated had to be replaced.
carbon Mon alarm fell off and broke.
water pressure poor.
damaged mattress.
Screws missing.
screw caps missing.
Blinds poorly fitted.
broken rooflight.


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