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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by retirednomads on 03/8/2015 at 8:47am
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Hi Romany Girl
Can I ask who your dealer was as ours insists that they are only guaranteed for 1 year

Jackie

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Message posted by Compressorman on 09/8/2015 at 10:46am
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I have recently started a new thread on new caravans and quality issues

It is very disappointing that we are treated this way by the dealers and manufacturers

Remember that it's well practiced by these people - it's an everyday thing to them.

Tell the offending dealers you will go to court if the do not resolve the problem and if they don't - then go to court and shame them

Message posted by Billy x on 09/8/2015 at 1:35pm
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Dealers are impervious to shame because it does not stop them selling caravans. I doubt forums like UKCS have many more than a 100 odd fairly regular posters so any criticism on here is unlikely to worry the trade.

Posters on here are regularly advised to 'take dealers to court' but forum lawyers rarely give instructions on how this can be done, what might be achieved and the costs involved.

Message posted by peterws on 09/8/2015 at 10:02pm
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I heard somewhere that Glossops have a better reputation now. Something in the Caravan Club mag, so She informs me. She Is Never Wrong.

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Peripheral people don`t have as much excitement but they sure live longer

Message posted by Billy x on 10/8/2015 at 10:02am
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They pile 'em high and sell 'em cheap in large quantities. Their workshop facilities are too small to cope with aftersales on the volume of caravans they sell. That will not change.

Message posted by path20 on 10/8/2015 at 12:06pm
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We have had no problems with Glossop Caravans .We only bought three or four secondhand vans from them and always had them serviced there.This was from the nineties to about 2008.Maybe things have changed.

Message posted by Motobiman on 10/8/2015 at 12:12pm
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Taking small claims court action is very easy and cheap.

Go to www.moneyclaimonline.gov.uk.

The process is simple and the costs reasonable.

The problem is not making and winning your case, its collecting the award.

The courts bailiff and high court collections system are both a monumental shambles.

Message posted by oakley55 on 03/10/2015 at 2:26am
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Quote: Originally posted by Compressorman on 09/8/2015
I have recently started a new thread on new caravans and quality issues

It is very disappointing that we are treated this way by the dealers and manufacturers

Remember that it's well practiced by these people - it's an everyday thing to them.

Tell the offending dealers you will go to court if the do not resolve the problem and if they don't - then go to court and shame them




Message posted by oakley55 on 03/10/2015 at 2:44am
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go to green trees caravan store www.greentrees-adventurestore.co.uk/ Technical Bulletins,this mite help it has me Ref 025 Crusader / Buccaneer twin Axle Recall
We as a company have decided to recall all Crusader and Buccaneer twin axle models from 2010 for a simple non safety critical recall. This recall concerns the tyres rubbing on the inner wheelarch wearing a hole potentially through the inner wheelarch.i am on the path of sale of goods act i have a caravel 2012 i wish you well david

Message posted by georgesimms on 03/2/2016 at 8:08am
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Ref irmscher001
Sorry to hear the mighty big problems you've had. Mine in comparison seem small.
It involves a 2012 Buccaneer Corsair. Last August the fixed window in the door blew away en route to a local site.

Elddis are walking away and so are the insurance company (caravan Club).
It will cost 1400 to replace the whole door as you can't replace the window alone.
As the van was 31/2 Elddis won't cover this but as the window is a fixed one I'm claiming the product is not fit for purpose.

As pensioners we look after our van well and don't expect this to happen as nothing like this has happened to all our Swift caravans in over 30 years of caravanning.

Was your van over 1 year old when you had the problem and rerported it to Elddis/Glossop? - as cover is only for 1 year.

My problem will certain colour any thoughts about buying another Buccaneer if if they are the best looking and most expensive on the general market.

Your thoughts would be helpful,
Thanks,


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Wigs

Message posted by Opensauce on 03/2/2016 at 8:24am
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If it was me, I would investigate cheaper way of repairing. Perhaps going direct to window manufacturer? If parts are coming from Elddis then obviously they only supply complete doors from stock. Somebody makes the window though & if the window came out in 1 piece it can't be that difficult to refit, either bonded or rubber.

I'd be suprised if you could not sort this for the price of a new window, if you do some research. It would also be better as new door risks being a bad paint match.

It is hard to see how a 'not fit for purpose' claim could succeed, it would be difficult prove window failure was not due to flying object. In your position, my first call would have been to my insurer claiming accident damage & if window breaks while towing they cannot refuse as flying object strike is likely scenario.

Post last edited on 03/02/2016 08:41:09

Message posted by iank01 on 03/2/2016 at 10:27am
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Quote: Originally posted by georgesimms on 03/2/2016
Ref irmscher001
Sorry to hear the mighty big problems you've had. Mine in comparison seem small.
It involves a 2012 Buccaneer Corsair. Last August the fixed window in the door blew away en route to a local site.

Elddis are walking away and so are the insurance company (caravan Club).
It will cost 1400 to replace the whole door as you can't replace the window alone.
As the van was 31/2 Elddis won't cover this but as the window is a fixed one I'm claiming the product is not fit for purpose.

As pensioners we look after our van well and don't expect this to happen as nothing like this has happened to all our Swift caravans in over 30 years of caravanning.

Was your van over 1 year old when you had the problem and rerported it to Elddis/Glossop? - as cover is only for 1 year.

My problem will certain colour any thoughts about buying another Buccaneer if if they are the best looking and most expensive on the general market.

Your thoughts would be helpful,
Thanks,




Hopefully the caravan has been serviced regularly as a "loose" window should have been noticed by the person doing the service.
First of all get an approved caravan technician to do a check on the window to determine if it could have been an inherent or manufacturing fault.
If they cannot find a fault, then do a search around the scrap yards for a secong hand door. Isn't the door on the Buccaneer a two oiece door requiring you to only purchase the top half?
It does not appear to be accidental damage so you cannot claim on the insurance however you can use the CC's legal advice line free of charge. However if the wind blew out the window then it could be "accidental" damage similar to a skylight blowing off.

Message posted by Opensauce on 03/2/2016 at 1:13pm
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I think people's honesty causes them to 'overthink'. If you find a window or rooflight missing when you arrive at destination then don't assume it was not accident damage. Why attempt to make a claim stating that window 'fell out' while on the road when you cannot say for certain it was not hit by an object? For example it could have been hit & then detached miles down the road.

Message posted by Colin21 on 03/2/2016 at 7:07pm
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I think I would be inclined to go down the "accidental damage" route, and make an insurance claim. If the insurance assessor says it was a manufacturing fault, and not an accident, they will probably not pay out, but you then have evidence to take to the dealer or manufacturer for compensation or replacement.

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Best Regards,
Colin D.

Growing older is compulsory, growing up is optional.

Message posted by philip 22 on 03/2/2016 at 11:34pm
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We own a 2009 Elddis Crusader Super Sirocco Twin Axle Caravan L Shape Lounge we brought it in 2014 from a dealer .
We only had a couple of repairs the dealer and Elddis repaired it free of charge .
So i would say some caravan dealers go out of there way to help you . This caravan has been serviced from new and we have kept it up . At present the winter cover is on it and this van is like new ,
I hope you can get something done about your caravan..

Message posted by georgesimms on 14/7/2016 at 10:00pm
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I now have a new door and a lighter pocket to the tune of 1000. Here's hoping this window stays where it's meant to be.


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Wigs


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