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Subject Topic: GLOSSOP CARAVANS / ELDDIS MAJOR PROBLEMS
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Message posted by T Wood on 04/8/2014 at 7:43pm
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Hello I have just read about the problems you are having with your caravan you brought from Glossops, just wondered how you are getting on with things?, as we to have brought from them about the same time as you we have a 2013 Elddis crusader diamond jubilee, we have big problems with a large catchment area of water when it Rains, we made a complaint about this very shortly after purchasing it, also to Elddis themselves the response from both party's is quite frankly a joke, from Glossops none, from Elddis well a trip back up to the caravan show at Birmingham to face them and complain about the way we have been treated, got a small repaire to the roof which made matters even worse, we have exchanged emails on several occasion, but to no avail, they have now told me to put the caravan with the nose down, and that will help with the water to run of the roof and to take the matter up with Glossops Caravans, how do you take the matter up with people that ignore the problems.

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Message posted by trog100 on 04/8/2014 at 7:54pm
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Quote: Because the general points about the Sale of Goods Act and customer rights in general need spelling out over and over again until every company starts operating in a decent way to every customer every single time.[/quote]

so you are happy the thread be kept alive even though the OP has long vanished and may well have solved his problems with the dealer in an amicable way..

trog




Message posted by glittering-prize on 04/8/2014 at 11:57pm
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If its not fit for purpose you are entitled to a full refund.The dealer wont want that for obvious reasons but you can demand it.Sounds like a pile of crap to me.And of course,inform whatchdog as i did about protec covers.

Message posted by iank01 on 05/8/2014 at 8:19am
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Quote: Originally posted by T Wood on 04/8/2014
Hello I have just read about the problems you are having with your caravan you brought from Glossops, just wondered how you are getting on with things?, as we to have brought from them about the same time as you we have a 2013 Elddis crusader diamond jubilee, we have big problems with a large catchment area of water when it Rains, we made a complaint about this very shortly after purchasing it, also to Elddis themselves the response from both party's is quite frankly a joke, from Glossops none, from Elddis well a trip back up to the caravan show at Birmingham to face them and complain about the way we have been treated, got a small repaire to the roof which made matters even worse, we have exchanged emails on several occasion, but to no avail, they have now told me to put the caravan with the nose down, and that will help with the water to run of the roof and to take the matter up with Glossops Caravans, how do you take the matter up with people that ignore the problems.




It seems that you now have to follow the legal route by writing to Glossop about your issues. Bullet point the issues and send it registered mail so that you have a paper trail.
Give them 14 days to reply before sending a Letter of Action. At the same time notify Trading Standards that Glossops are ignoring the Sale of Goods Act. Forget the manufacturer as it is not their problem and your contract is with Glossop.
Only do the above if you are going to follow it through. If they are ignoring SOGA then you stand a good chance of winning and getting back all your fees. Don't forget that you can call the manufacturer as a witness however the witness may not want to be in court as it could be embarrassing and may help your case get resolved quickly. Phil can also give you a lot of good advice.

Message posted by pettygrew on 25/8/2014 at 8:32pm
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I wish I had joined this forum prior to my purchase of a brand new Elddis 530 Xplore .This is with their flagship Solid construction (not). I bo6ght from the NEC in October 2013 so had to wait till March 2014 for delivery.This van was my retirement present and we planned to collect it on our wedding anniversary and spend 3 days away trying it out. The collection was a farse butters I wont go into that the standard of preperation of the van was shoddy, glue stuck all over the windows from numerous stickers.On arrival at Burrs Country Park we set up and turned on the heating system lookng forward to trying the new Whale blown air super system.Nothing happened just a red system fault light.Hours spent reading manual and following reset instruction s , nothing.Woke up next morning after cold nights sleep to find side window completely fogged up it was delaminated. Started to cook breakfast and a piece fell off the cooker, nothing in the fridge freezer compartment was frozen the freezer compartment was not working this is why we wete woken 4 times in the night with the fridge beeping telling us there was a fault.Since March 2014 the van has been returned 4 times, 27 unanswered phone calls and e-mails to Glossop Caravans to get some action Elddis just referred me back to Glossop. I FOUND WATER IN THREE OF THE REAR LIGHTS which are sealed units, ongoing problem with loud squeeling when braking twice in workshop still not resolved, three times back for heating system, now seems to be resolved, creaking floor still not resolved, rear steady damaged still not resolved, dining table leg fell off still not fixed, veneer peeling off cupboard doors 5 weeks waiting for parts still not resolved, cupboard door securing baton split in 6 places awaiting part.Van seems insecure on chassis it rocks from side to side even with legs secured with slightest movements from occupants. Fridge now fixed new window fitted , shower cubicle not sealed still to be done.Elddis have now agreed to let me use another authorised workshop.I am not confident the faults will be resolved and I am totally dissatisfied with the responses of Elddis in the initial stages but more so with Glossop Caravans. I wont go into how they lost my van for 11 days at their workshops and then deliverd it back to me at the wrong address.In the in the 5 months we have owned the van it has been unusable for 6 weeks we have cancelled 2 holidays and never had a trouble free trip away where something has failed to work.The van is now booked in for an independent assessment nxt week , so I will keep you updated as to the findings.

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Pete_fen

Message posted by moorlander999 on 25/8/2014 at 9:46pm
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Was it purchased under a finance agreement ? If so let the company know about your problems.

If not financed, get some legal advice, trading standards etc and reject as not fit for purpose.

Message posted by pettygrew on 25/8/2014 at 10:26pm
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I have friend in trading standards according to them as no one has refused to rectify many of the faults they are not breaching the sales of goods act.Iwill know better where I stand in terms of not fit for purpose after I have had an iindependent report.My main concern is around the lack of customer care, there seems to be a total lack of concern over what the customer is going through having spent thousands on your van.When I spoke to Elddis last week they told me they had only been billed for 90 minutes warrenty work on my van by Glossop Cravans , this indicates theyhave either not carried out the warrenty work I was led to believe was completed or their workshop are loosing them thousands in not claiming back for the warrenty work they are carrying out.If thats the case then theywont be trading for much longer if my van is an example of their workmanship.I for one will never buy another Elddis nor ever deal with Glossop caravans again.

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Pete_fen

Message posted by glittering-prize on 27/8/2014 at 12:08am
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My god,this has put me off dealers for life.Im sorry to hear of such crap from these dealers.I would not touch glossop with a bargepole as we were warned away by a friend who went.I got my van from ebay and its great,good price and superb van.I will continue to avoid the twatty money grabbing dealers.

Message posted by FionaW1971 on 27/8/2014 at 3:50am
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We too have had a couple of known problems with our Elddis Avante - thankfully our dealer so far have been very honest about the fact that these issues are known to Elddis and first item has been resolved seemingly to a very high standard with repair being undertaken on my drive and the other we are just waiting to hear from dealer that Elddis have authorised the work/fix which as it's another known issue should be or better had be just a procedure and getting it booked in.

We were very fussy about dealership when we bought and grilled them about their after sales at point of sale and checked customer satisfaction reviews prior to purchase because they are the middle man what and how they communicate to the manufacturer affects everything. Our dealer has challenged us a couple of times but so far always come through after a determined conversation, but I wouldn't expect any dealer to be a pushover.

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Seasonalling at the fab Plassey (new play area for 2014 check it out!)
August - Les Peneyrals
River Dart - May 2015

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