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Subject Topic: Glossop Caravans Again
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Message posted by derekbab on 08/2/2014 at 10:34pm
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Quote: Originally posted by White Rose on 08/2/2014
Quote: Originally posted by derekbab on 08/2/2014
Quote: Originally posted by White Rose on 08/2/2014
Quote: Originally posted by derekbab on 08/2/2014im happy so deal with it.[/QUOTE]It may take me years of therapy and copious quantities of medication, but I daresay I'll come to terms with it in the end


No, more seriously, you are happy - that's good and I hope you have many years happy caravanning in your new van ... I'm not sure why you are quite so cross that other people have posted about their opposite experiences, but it's nice that yours have been so positive.

I'll still not be going there though ;-)


ok your right I do apologise please tell about your experience with Glossop if you don't mind.




Oh yes, sorry, apology accepted, no worries. Enjoy your van - will keep my fingers crossed nothing goes wrong for you :-)




No problem not used glossops then?. Good luck selling your van and I wish you many years of happiness in your new chosen caravan

Post last edited on 08/02/2014 22:40:50

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Message posted by lyn hathaway on 08/2/2014 at 11:11pm
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we bought our new amara in 2012 and the salesman was excellent however was not that satisfied after service of the van so going elsewhere in future


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clumber park 9th mar - 16th mar
thorpe park 27th apr - 1st july

thorpe park 1st sept 2014 - 1st nov 2014
clumber park 29th dec -4th jan

Message posted by Scoobz on 09/2/2014 at 9:38am
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Quote: Originally posted by derekbab on 08/2/2014
Quote: Originally posted by White Rose on 08/2/2014Ah, Wolfman, you are on here too? I had suggested on the last complaints thread I read about your company on here that the OP go look for you on the blue site, as I'd never noticed you responding to problems on UKCS. I guess your relatively low post count is because you only appear on praise threads like this one It's lovely to see satisfied customers spontaneously putting such posts up on here about their dealer . Unfortunately, Glossop Caravans' image is so poor that I find my response to such posts is to automatically roll my eyes and mutter darkly "ah, you wait until something goes wrong ...!". I've been too scared off by the volume of opinion suggesting your after care leaves much to be desired that I don't even bother to see what stock you have in, much less come to view it. It'll take quite a bit of work to overcome such a resolutely negative image across various forums. And I don't know of any other caravan dealer in quite the same boat (though a motorhome dealership does spring to mind).


I base my findings on the previous caravan i put in for px, I had a trouble free 5 years from the caravan (which was re-sold by Glossop within 7 days)to somebody who is going to be really happy with it. If i have problem with my new van, or if i win the lotto i would still use the same dealer regardless who knows whats going to happen in the future. I may have a problem with after sales or I may not. I could use countless dealers check the background find problems and low and behold I'm too paranoid to part with thousands because I'm looking at bad reports from people who have never actually used the said dealers I put this thread on with the title on purpose because it would attract the attention like the person i,m quoting who have never used Glossop caravans im happy so deal with it.



Post last edited on 08/02/2014 21:49:37

Post last edited on 08/02/2014 21:57:15


Good post.

Message posted by xdsxwolfman on 10/2/2014 at 11:51am
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Quote: Originally posted by White Rose on 08/2/2014
Ah, Wolfman, you are on here too? I had suggested on the last complaints thread I read about your company on here that the OP go look for you on the blue site, as I'd never noticed you responding to problems on UKCS. I guess your relatively low post count is because you only appear on praise threads like this one

It's lovely to see satisfied customers spontaneously putting such posts up on here about their dealer . Unfortunately, Glossop Caravans' image is so poor that I find my response to such posts is to automatically roll my eyes and mutter darkly "ah, you wait until something goes wrong ...!". I've been too scared off by the volume of opinion suggesting your after care leaves much to be desired that I don't even bother to see what stock you have in, much less come to view it. It'll take quite a bit of work to overcome such a resolutely negative image across various forums. And I don't know of any other caravan dealer in quite the same boat (though a motorhome dealership does spring to mind).



Yes I do have a low post count because I only post on comments about Glossop Caravans, that is after all my job. If you read my previous posts you will find that I try and post on all threads, not just ones that are praising us. Infact that is what I have been tasked to do. The exception being the last one that appeared, and as I stated in an earlier post on this thread I could not post on this due to the situation.

I have not posted on threads that were started before I began doing this, it wouldn't be right for me too.

I do find it amazing however that people who haven't dealt with us do find the need to put their two pence worth in.

I commented on a thread a few months ago, regarding a caravan that went out with a faulty regulator. Every single response I put was (as I dare say this one will be) was torn to shreds, again by people who have no dealings with us. What chance have I got there?

I do appreciate that everyone has their own views, and every right to express them. But come on, it is starting to feel like a bit of a witch hunt, or is that just me? Yes I work here and I am going to sing our praises. I also try, as Scoobz has stated to help people with their problems with us, when I can. But some issues I can't get involved with.


Message posted by realbusdriver on 10/2/2014 at 12:09pm
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Quote: Originally posted by xdsxwolfman on 10/2/2014
Quote: Originally posted by White Rose on 08/2/2014Ah, Wolfman, you are on here too? I had suggested on the last complaints thread I read about your company on here that the OP go look for you on the blue site, as I'd never noticed you responding to problems on UKCS. I guess your relatively low post count is because you only appear on praise threads like this one

It's lovely to see satisfied customers spontaneously putting such posts up on here about their dealer . Unfortunately, Glossop Caravans' image is so poor that I find my response to such posts is to automatically roll my eyes and mutter darkly "ah, you wait until something goes wrong ...!". I've been too scared off by the volume of opinion suggesting your after care leaves much to be desired that I don't even bother to see what stock you have in, much less come to view it. It'll take quite a bit of work to overcome such a resolutely negative image across various forums. And I don't know of any other caravan dealer in quite the same boat (though a motorhome dealership does spring to mind).



Yes I do have a low post count because I only post on comments about Glossop Caravans, that is after all my job. If you read my previous posts you will find that I try and post on all threads, not just ones that are praising us. Infact that is what I have been tasked to do. The exception being the last one that appeared, and as I stated in an earlier post on this thread I could not post on this due to the situation.

I have not posted on threads that were started before I began doing this, it wouldn't be right for me too.

I do find it amazing however that people who haven't dealt with us do find the need to put their two pence worth in.

I commented on a thread a few months ago, regarding a caravan that went out with a faulty regulator. Every single response I put was (as I dare say this one will be) was torn to shreds, again by people who have no dealings with us. What chance have I got there?

I do appreciate that everyone has their own views, and every right to express them. But come on, it is starting to feel like a bit of a witch hunt, or is that just me? Yes I work here and I am going to sing our praises. I also try, as Scoobz has stated to help people with their problems with us, when I can. But some issues I can't get involved with.





I for one know how you feel and can empathise with you as I used to work for CARCRAFT of Sheffield,they used to get a lot of bad press too and as in your case ,a lot of it came from people who had had no dealings at all with the company. at the time I was working for carcraft, they were selling in a high volume market and due to the number of units sold the occasional customer did have problems, there's no denying that but by far the graeter number of customers had no problems at all but as with any high profile sales outlet, it's usually only the customers who have experienced problems anyone ever hears about


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no tin tent outings booked as yet ,just another cruise in Sept' booked so far

Message posted by VangoMan02 on 10/2/2014 at 12:50pm
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At the end of the day everyone IS entitled to their opinion. You do not need to have purchased from said company to voice that opinion.
If someone posts about poor or in some cases diabolical customer service or faulty goods then we give our opinion , whatever it might be.

We are all surely mature enough to make our minds up in regard to agreeing or disagreeing with how it was handled and is the critisism justified.

Lets also not forget that there are lots of companies/dealers out there who have excellent reputations and customer service who have been mentioned of this forum.

I think some people post about issues due to frustration about how it was or was not dealt with and who can blame them, in their position we would all probably do the same.

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They listen with the intent to reply.

Message posted by Batman41 on 12/2/2014 at 12:10pm
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All i can say is that the before and after sales service i have received from Glossop has been 1st class. We called them in the new year to report that the battery wasn't charging properly we were asked to take it into the service department the next day and they fixed it no problems. All staff have always been helpful and courteous at all times i wouldn't hesitate to buy from them again.

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From jayne & nick

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Message posted by dssdjo on 15/2/2014 at 2:59pm
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Wolf man, I am so pleased that you are on this forum as we are in the process of buying our second Festival from Glossop on the 8th of April. We are trading in an immaculate 2008 festival for a 2014 festival and if you were not on this forum we would have definitely bought from a different dealer. The rational for this is that we have had no problems with the caravan or the dealer. You being on this site and your intervention should something go wrong, has given us the confidence to continue with our purchase. In addition we bought the new caravan thinking it had a ten year warranty which was crucial to us as we are retiring early and are aiming to keep this caravan for longer. However when we clarified the extras that were on the internet at Glossop i.e. extractor fan, external shower and ten year warranty with the sales man we realised this was a mistake but because we had verbally discussed the ten year warranty with the sales man at the time of purchase he was willing to give us the extra four years as an insurance policy. Well I don't believe you can be fairer than this. Consequently we are continuing with our purchase because of the above factors.
Kind Regards Denise.    

Message posted by rabb_uk on 15/2/2014 at 3:20pm
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I wonder what the balance is between good experiences and bad? reason being is good experiences are easily forgotten or hardly reported, whereas a bad one often goes on for ever and never seems to be forgotten...I've never bought from or been to Glossops so just see the posts occasionally but there must be good transactions or the place would have gone under by now and no-one seems to praise good service they just expect it and say nothing in many trades.

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Doing as little as possible for as much as possible...

Message posted by Scoobz on 15/2/2014 at 6:26pm
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Rabb, I would say they are one of the biggest dealers ,if not the biggest in the uk. They have a turn over of hundreds of vans if not thousands in a year,,I think the day we went to pick our van up they had ten handovers for new vans in one day.

As I have stated previously ,I feel very sorry for people who are having a bad time with them,and as I also stated if they don't do anything to sort it out,then they deserve everything that comes there way. But what I have found out over the last year is, it's not been Glossops fault when I have had a problem with my van( the opposite in fact,they were brilliant sorting out my problems) its been the manafacturer ,who has behaved appallingly . Now some people Might say its the dealer who should sort the problem out,which on the whole is correct,but mine is a warranty claim ,and Elddis have dragged there heels disgracefully . So Glossops hands have been tied.

What I will also say about Danny ( Mr Wolfeman) is this poor lad is dammed if he does and dammed if he doesn't . He is in a no win situation with some people. Cheers Scoobz

Message posted by zara on 15/2/2014 at 9:01pm
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Good post scoobz.

Message posted by path20 on 16/2/2014 at 10:59am
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We have had excellent service from Glossop Caravans and would not hesitate in going back.

As someone had pointed out before the manufacturers need to stand up and be counted.They should admit their faults and not always leave it to the dealer to take all the blame.

We have had first hand experience of this with a new faulty van from another dealer and could not believe how the manufacturer just didn't want to know.

Message posted by Scoobz on 16/2/2014 at 4:30pm
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Path 20, I have had to major cracks on my rear panel ( like so many others) and Glossop had made a warranty claim two months ago. A while ago someone on another forum ask about it to Elddis as they were thinking of purchasing a new van. They were told they had resolved the problem by putting moulded caps over the cracks and filling them with the new solid glue. He was invited to go and see them on there new vans at the NEC show. Now my van is only 8 months old ,but they still won't give the dealer the go ahead to put it on vans already sold,all the time water is penetrating through the cracks. Absolutely disgusting . I tried to part ex it as it wasn't the first time they have dragged there heels, and totally denied there is a problem with the Avtex aerial . But sadly I would loose to much money. Glossops hands are tied until Elddis say they can carry out the warranty work.

Message posted by path20 on 16/2/2014 at 9:12pm
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Exactly Scoobz. We had problems with a badly manufactured new Swift caravan.The dealers hands were tied until Swift eventually agreed with the dealer an amount of money with which we could change our van.We changed to another Swift caravan which was brilliant, only had a couple of snags which were corrected quickly.Its about time the law was changed where the manufacturers took more responsibility.

Message posted by White Rose on 16/2/2014 at 9:49pm
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Ok, I will step away from this thread but I'd be really grateful if both of you would read this page http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

Your contract is with the dealer, not the manufacturer. Their obligation to fix the problem or refund you does not depend on issues they are having with the manufacturer. That relationship is their responsibility to manage, not yours, and it's one of the downsides of trading as a dealer (the upside, of course, being the lovely mark-ups they can make in the selling price). They are not doing you a favour by fixing or refunding your caravan, they are simply complying with the law - and the fact that some of them do that with such great reluctance should surely raise eyebrows.

Path, the dealer's hands were not tied at all. Their obligation to refund you was not linked to the manufacturer's decision whether of not to refund them. It's a separate contract, and a separate issue to your rights under the Sale of Goods Act.

There's a useful thread on the topic elsewhere if you google "SOGA rules supreme"

Message posted by VangoMan02 on 16/2/2014 at 10:24pm
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Excellent post White Rose.

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