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Subject Topic: Glossop Caravans Again
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Message posted by FionaW1971 on 16/2/2014 at 10:46pm
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Quote: Originally posted by White Rose on 16/2/2014
Ok, I will step away from this thread but I'd be really grateful if both of you would read this page http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

Your contract is with the dealer, not the manufacturer. Their obligation to fix the problem or refund you does not depend on issues they are having with the manufacturer. That relationship is their responsibility to manage, not yours, and it's one of the downsides of trading as a dealer (the upside, of course, being the lovely mark-ups they can make in the selling price). They are not doing you a favour by fixing or refunding your caravan, they are simply complying with the law - and the fact that some of them do that with such great reluctance should surely raise eyebrows.

Path, the dealer's hands were not tied at all. Their obligation to refund you was not linked to the manufacturer's decision whether of not to refund them. It's a separate contract, and a separate issue to your rights under the Sale of Goods Act.

There's a useful thread on the topic elsewhere if you google "SOGA rules supreme"



Agree!

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Message posted by zara on 17/2/2014 at 7:12pm
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Message posted by path20 on 17/2/2014 at 8:21pm
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We have been there, done that and got the T-Shirts.
I still say and always will that the manufacturers owe it to the purchasers of their caravans to supply goods fit for the purpose they were made. In my eyes travelling backwards and forwards to the dealer for twelve months with a new caravan with numerous faults and finally with 60% damp is not fit for the purpose it was intended and that is going away spending a relaxing time on holiday.Instead the twelve months was spent in discussions with the dealer and the manufacturer fighting our corner.
It's time the law was changed. The onus should be put on the manufacturer.Why should they be allowed to turn out a caravan full of faults and bad workmanship and then turn their backs on it?

Message posted by Scoobz on 17/2/2014 at 9:59pm
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Quote: Originally posted by path20 on 17/2/2014
We have been there, done that and got the T-Shirts.
I still say and always will that the manufacturers owe it to the purchasers of their caravans to supply goods fit for the purpose they were made. In my eyes travelling backwards and forwards to the dealer for twelve months with a new caravan with numerous faults and finally with 60% damp is not fit for the purpose it was intended and that is going away spending a relaxing time on holiday.Instead the twelve months was spent in discussions with the dealer and the manufacturer fighting our corner.
It's time the law was changed. The onus should be put on the manufacturer.Why should they be allowed to turn out a caravan full of faults and bad workmanship and then turn their backs on it?



Excellent post

Message posted by zara on 18/2/2014 at 7:36am
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Agree !

Message posted by VangoMan02 on 18/2/2014 at 9:12am
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Quote: Originally posted by path20 on 17/2/2014
We have been there, done that and got the T-Shirts.
I still say and always will that the manufacturers owe it to the purchasers of their caravans to supply goods fit for the purpose they were made. In my eyes travelling backwards and forwards to the dealer for twelve months with a new caravan with numerous faults and finally with 60% damp is not fit for the purpose it was intended and that is going away spending a relaxing time on holiday.Instead the twelve months was spent in discussions with the dealer and the manufacturer fighting our corner.
It's time the law was changed. The onus should be put on the manufacturer.Why should they be allowed to turn out a caravan full of faults and bad workmanship and then turn their backs on it?




Totally agree with you, the Manufacturers are in some cases producing sub standard products and the law should be changed.

Unfortunately that has not happened and the "law" claims that the dealer is responsible and should deal with the issues and they should liase with the Manufacturer as they have also been sold a faulty product and passed it on the the buyer.

So we are now back to the same old argument that the dealers are is some cases shirking their responsibility towards their customers, whether it be Glossop or anyone else.


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Message posted by alan29 on 18/2/2014 at 9:49am
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New caravans are supposed to undergo quality control by manufacturers and and PDI by dealers. No van should be sold by a dealer unless it is 100% good after a thorough PDI.
Any dealer that ignores that simple rule needs to have the book thrown aty them for taking thousands of pounds from the customer under false pretences. I'm afraid my first recourse would be a solicitors letter.

Message posted by Red Mick on 18/2/2014 at 2:27pm
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I've no intention of repeating my gripes with Glossop,it's all water under the bridge (or under the skin of the 'van, whoops, sorry)

   Suffice it to say that I am one of the customers who received a poor product, poorly prepared and poorly looked after with follow up problems.

I won't be going back, but I hope that they have taken on board the issues that various people have had and serve subsequent customers better than they served me.

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Message posted by Miserly on 19/2/2014 at 4:34pm
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 Where WOULD people recommend in the Manchester area? I keep meaning to pop into the little dealer in Cheadle,should I bother?



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Message posted by zara on 19/2/2014 at 6:43pm
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go and have a look at the one in Cheadle and glossop, you will more than likely get negative feedback on both places. just go and make your own mind up. we bought new from Glossop never had a problem in the five years we have owned it, we would buy from them again when we decide to.

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