I read your message with great interest, as I also ordered a Pro-tec easy fit Cover last October 2013, from the Pro-tec stand at the NEC Caravan & Motorhome show in Birmingham.
The cover arrived in December 2013, and I cleaned our caravan like I always have done with fenwicks cleaner as the Protec instructions say, before fitting the cover, and doing all the straps up.
In May this year I uncovered the caravan to use for our holiday and was horrified to see the caravan was covered in dark marks which look like tiger/leopard prints i.e. the cover has rubbed on the caravan and marked it badly.
At the moment I am in the process of trying to get Protec to look at the caravan but they are very unhelpful.
I paid £10,000 for this caravan in June 2013 it is a Swift Challenger 540.
It has now been damaged by the Protec cover that I purchased to protect my investment. NOT FIT FOR PURPOSE
They are really messing me about and I am fuming. How are you getting on with your complaint to them? I would be interested to know how you are getting on with the customer after service.
I will take them to court if they don't give me my money back for the cover and put the caravan back to how it was when it was purchased.
The cover will not be going on my caravan again.
And if anybody else as had problems with the Protec Covers would you please get intouch with me A.S.A.P please