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Subject Topic: rydale caravans Leicestershire Post Reply Post New Topic
Message posted by gilb29 on 12/7/2014 at 6:45pm
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I bought my caravan last year and had great service. Today I took the van for its 1st service which was an hours drive away, but to my surprise ! How rude the service guy was sheesh.
I said the caravan Is excellent apart from some minor issues, I explained that I put little post it notes on the areas of concern, I offered to show him but with an instant reply of NO we dont look dont have time! , then in next breath was if any parts needed you will need to come back in 4/6 weeks !
I stated thats inconvenient, not my problem was the reply ! .
I just hope the service they do on caravan is good.
just a quick question on service do you need to take it back to the place you bought it to keep up warranties?

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Message posted by josey60 on 12/7/2014 at 8:12pm
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There seems to be a few threads on here of late re dealers, we have had catterick, Glossop and now Rydale, what is happening.?

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Message posted by tango55 on 12/7/2014 at 8:32pm
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No you don't have to take the caravan back from where you purchased it from especially if the level of customer service is below the standard expected. It didn't used to be this way as the customer was completely restricted but the manufacturers eventually changed the way their customers got a better deal especially if long distances were involved.
Sterling is owned by the Swift Group so if you contact their customer services they should be able to provide with you a list of registered caravan dealers where you can take your caravan for warranty servicing.

Swift Group Customer Service

Message posted by gilb29 on 12/7/2014 at 9:24pm
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Quote: Originally posted by tango55 on 12/7/2014
No you don't have to take the caravan back from where you purchased it from especially if the level of customer service is below the standard expected. It didn't used to be this way as the customer was completely restricted but the manufacturers eventually changed the way their customers got a better deal especially if long distances were involved.
Sterling is owned by the Swift Group so if you contact their customer services they should be able to provide with you a list of registered caravan dealers where you can take your caravan for warranty servicing.

Swift Group Customer Service
Thanks for the tip:)





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Message posted by tango55 on 12/7/2014 at 11:39pm
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Your'e welcome and hope you find an alternative dealer to service your van as Rydale certainly don't deserve your custom.

Message posted by jaiash on 14/7/2014 at 12:17pm
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Won't buy a brass washer from them. They are generally not very helpful and when we got them to quote us for a new van some years back (5?) the deal was 3k more expensive than to one we actually got elsewhere (Chichester Caravans) - they simply weren't interested in doing a deal quote 'take it or leave it' so we did!

Message posted by subaru on 14/7/2014 at 3:55pm
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Their website has a link to the National Caravan Council Approved Workshop Scheme where you will be able to complete a customer satisfaction survey.

At least you will then be entered into the Caravan Council quarterly draw to win 150


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