| Topic: Disgruntled with Lunar
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Message posted by jsparkes201148 on 04/10/2017 at 12:25pm
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Lunar Clubman SB Kia Sportage 2
Stockton on Tees
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Just checked my email history and discovered that the recent delam was in Feb 2015, and my dealer wanted £300 to do the job, even though they had serviced it from new. (2011). I read an article in a Caravan mag about Lunar Delam, the journalist had the same problem, he persisted and had the job done under warranty. I emailed him and he put me in touch with a person at Lunar, who said the job was a warrant job.I went back to the dealer, who still insisted I pay, until i mentioned Simon, the Lunar man. They said they would see what they could do, next day had a call from dealer who said they would do it under warranty.
So even with a fully serviced van, things are not straight forward.
Also, friend of mine, whoes Lunar had small delam , discovered at his service, was told it would cost him and he paid.!! His van was 3 yrs old.
For many people , when the dealer says something is not covered under warranty , they accept it.