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Subject Topic: Coachman VIP Post Reply Post New Topic
Message posted by tmac1 on 03/10/2017 at 3:54pm
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I purchased a 2017 VIP two weeks ago and on our first day discovered a badly leaking bathroom tap.Contacted the company I bought it from and they came out and inspected it.Apparently it needs a new tap and will take 4-5 weeks to get one.The guy at Coachman wonít even answer the phone.Absolutely fuming.

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Message posted by tango55 on 03/10/2017 at 4:33pm
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Why do you need to contact Coachman Caravans in Hull when the dealer has said they will replace the leaking tap?

Message posted by tmac1 on 03/10/2017 at 4:42pm
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I would like to know why it takes 4-5 weeks to get a tap from Hull to York.

Message posted by blueexpo97 on 03/10/2017 at 4:48pm
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That's nothing, we are now in week eleven waiting on a new awning light.

Here is part of a reply from Coachman that I got the other week,

"With regards to replacement parts, we aim to supply parts where possible in 2-3 weeks, however if the parts are to be ordered this may be increased."

The guy that answers from Coachman is a right pr*t, not even worth talking to him.

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XV yes?

C40 (not B40)
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.

Message posted by tmac1 on 03/10/2017 at 4:53pm
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Wow looks like Iím in for a long wait.Should have kept my Lunar,never mist a beat.

Message posted by blueexpo97 on 03/10/2017 at 5:47pm
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You think Coachman are bad, sixteen weeks to get parts to repair our then Lunar.

Missed

-------------
XV yes?

C40 (not B40)
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.

Message posted by arnieslad on 05/10/2017 at 12:02pm
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i had trouble with the blinds in my pastiche and had to wait 8 weeks for them to come from germany

Message posted by Ray Clayton on 05/10/2017 at 6:48pm
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Same old.
Regardless of make.
Its a fact with a caravan you take your chances even on a new one.
Until we the end user can somehow hold them to account we shall see the same story repeating and repeating.

And am with you in the dissapointment that you are having.

WE have the 30 day act.
And other acts as a consumer.
But you would not accept this if it was a car, lorry, motorbike, etc. So why a caravan?

How do we change it, dont think anyone has the answer to that one.



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Cheers

Ray

2017 34 Nights
2016 32 Nights
2015 28 Nights
2014 20 Nights




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