This was our 4th time of staying in the touring area at Devon Cliffs and unfortunately the most disappointing.
Plus points: Haven is an excellent venue if you have children as there are many activities, an excellent indoor pool and child friendly entertainment, which makes it good for dry and wet weather, but you can read Haven reviews anywhere.
This review is for the touring section. We have stayed on a different pitch each time we have visited. This time we discovered that pitch 8 is an awful pitch and almost not fit for purpose (probably the same for pitches 9 and 10 as they are alongside). These pitches are directly behind the clubhouse and the loading area for the restaurant. There is literally a wooden fence along the back of the pitch which forms the rear fence of the loading area, there is just enough space between the fence and the complex for a large delivery truck to reverse down.
At night we could hear the clubhouse so loudly that we could hear every song quite clearly. We were willing to tolerate this as we knew Haven has loud entertainment so we figured it wasn't a problem that we, nor my 8 and 11 year old couldn't sleep until about 11. 30pm as we could have a lie in!
At 7. 30 am a delivery truck pulled up at the loading area behind us and sat for over an hour with its engine running, loudly. The cab of the lorry was directly behind us. We couldn't sit outside as the noise was too loud and we had been rudely woken. I spoke with the warden who suggested we complain at the main reception, which I did. They apologised and assured us it wouldn't happen again.
Wrong. It happened each morning! The bin lorry arrived 7. 30 prompt on the second day and the lorry from the first day arrived again at 7. 30 on the third day. There were numerous deliveries throughout the day and very noisy clanking and banging. It literally felt as though we were pitched at a motorway service station.
Basically pitch 8, 9 and 10 were awful pitches and really should not be used. We ended up spending more time than we would have liked in the complex as we could not sit outside our van as the constant noise and arrival of various lorries was overwhelming. We complained 3 times and each time received a gushing apology but would have preferred it if we could have moved pitch, but the place was full so not an option.
Incredibly disappointed with our stay, although the rest of the Haven experience was fine. Had we been in a different pitch it would have been a much more pleasant experience.
Our family had two statics via the Sun Holiday promotion. The main complex has had a lot of money spent on it, likewise the bar at the top of the cliffs. We were greeted at the gate and I've ever seen a queue before into a caravan park, out of season!
We booked in ok and the caravans were situated in the middle of the park reasonably close to each other. Staff were friendly and helpful.
The entertainment was very good BUT TOO LOUD (always the case on Haven Sites)!
The swimming pool is one of the best I've ever been to and was ideal for the whole family including our 2 toddlers. There were plenty of staff cleaning and monitoring all of the time.
The food was excellent at all the food points and the park on the whole was very clean.
Although it rained every day (apart from when we were leaving) - we all enjoyed our 5 day break.
Just had ten days at devon cliffs, it really is a massive site and I think really set up for statics. The warden was away when we arrived but she had phoned earlier to tell us this and that we should get our pitch number from reception, so after going through an open barrier we followed signs to reception, big mistake finding myself in a small carpark, luckily enough space behind the shop to park.
The receptionist couldn't understand how we had ended up there and almost said, but not quite it was impossible to do. After sorting pitch number and driving round a bit we stopped a guy in a haven van because our pitch was already filled, he called reception who told us to pick a pitch which we did.
It was ok, quite level, own water and waste point but the actual concrete pitch is four inches higher than the gravel awning space, which was also not wide enough, so you end up with an area smaller than the width of your awning, it was like having a raised flower bed in there. Luckily we had an inch to spare height wise to peg awning due to differing heights,
The park itself is hilly and big. We did have a nice sea view though. The toilet block and showers were very clean, due to a young warden cleaning all day, a credit to haven. It's a bit of a tight drive to get to the site especially the bridge. Had a really nice meal in the mash and barrel served up by a really pleasant spanish waitress,
Everywhere we went was clean. This site has everything you could want for a family holiday but I suspect it would cost an arm and a leg if you have kids,
We wouldn't use this site again mainly due to the hilly terrain and the tight drive to get there. This is only our opinion and wouldn't like to put anyone off going there, just not for us. Although we had a great deal as it worked out fourteen pounds a night which was a great bargain for what is on offer.
This is a small compact site owned by the national trust very close to Devon cliffs. Mary who runs the site is very pleasant and helpful and keeps the site very clean and well maintained. There is no play area for children but the site is gated so children are safe to play on the site area.
The showers and toilets are very clean I do advise anyone to book up early for this site as it is very busy in the main holidays and spaces are limited.There is a 24hr Tesco for fuel and groceries very close which is good. I would stay here again.
We live in Devon and often walk to Sandy Bay (Devon Cliffs) from Exmouth, so we thought we would visit for a quick break before Easter. The site was very clean, lovely grounds and garden. Be prepared for the hills if you stay, this site is not on the level. Our pitch was ok, with our own elec, water and drainage, but we overlooked the entertainment complex. Yes, the music was loud, but it did finish about 10. 30 - 11. 00 at night, so was ok for us. The pitches were close together, (learned all about the people opposite who were talking to their neighbours!)
The toilets and showers were cleaned regularly, but as already stated you have to keep pushing a button for the water to stay on in the shower. Our daughter loved the swimming pool, said it was very clean and warm.
We enjoyed the golf (very difficult!)and playing in the arcade. Good Spar shop, sold everything; lovely Costa coffee; Burger King etc. Didn't try the evening entertainment.
Our dog loved the beach which is about the only place to take the dog, although I did find a little orchard just outside the gates. The map shows 'dog walking area' but couldn't find it, lots of dog bins around though which was good.
Staff were very friendly. Would definitely visit again, even though we live just 30 mins away.
The site is massive - well over 1200 statics. There is a massive range of things to do - pools, slides, play areas, pantos, shows, kids clubs, bungie trampolines. The list goes on and on. Depends if you like that type of thing which you must do to book the place!
The site beach is wide and sandy with great rock pools for the kids - can get seaweedy though, the Exmouth beach up the road is less so
The touring area is disappointing. There are no pictures of the touring areas on the website or in the Haven brochure and you realise why. The 'premier' pitches are very close together with little space for the kids to run around. You would think you would have the same run around space as the statics but they just seem to pack the tourers into as small as space as possible.
Showers were clean when we were there and rarely busy. However they are the push button type where you get 5 seconds of water before having to push again. Hardly enjoyable and impossible to shower your children at the same time
Touring warden? rarely seen - off helping with the statics most of the time or off duty. So no one to help with queries.
So overall a good holiday site if you want something busy and with plenty to do, just don't expect great touring facilities
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