We booked for 12 nights on this site based on the nicely presented website, the ability to book your own pitch and the 'Marquee Arms' on site bar.
We telephoned to book, however after leaving 2 answer machine messages with no reply we just decided to book using the online service, which enabled you to book your own pitch, which we liked as we were able to book a pitch in close proximity to the toilets.
On arrival the reception was closed but we were greeted by the owner who advised us that we could choose which pitch we wanted and that they only had 1 toilet block open. They had shut down the toilet block that we had booked to be close to, therefore we did go to a different pitch, which turned out to be flatter than the original pitch we had chosen.
We didn't notice when booking that the showers were charged as extra, as we normally would not have booked this having that knowledge. The showers were not to our liking as the lights, which appeared to be on motion sensors in the middle of the toilet block, went off mid-shower (on the cubicles that did have working lights as 2 in the ladies did not come on at all). There are no temperature controls on the showers and I personally found them too hot. My husband put his money in and did not receive the length of shower that he had paid for. The toilet block was generally clean but there was no facilities to clean up after you had used the facilities, e. G. Mop, toilet brush, therefore at times you had to shower after other campers/caravanners in a cubicle covered in grass and muddy footprints.
The shop had limited opening times, and on 2 occasions during these specified times when we went to use the shop it was closed and we had to leave and go back at a later time. Also it appeared that they were 'shutting down' for the winter as all the stock had been taken off the shelves and was being 'organised'. The pizza takeaway was 'open' but you had to call a mobile telephone number if you wanted a pizza. We utilised this service only once during our stay. We were also looking forward to using 'shakacarne' the other takeaway, however after using it on our first day, it then shut down for the season.
We used the Marquee Arms on 1 occasion. It seemed to not have regular opening or closing times, opening around 7-7:30 and closing around 9-10:30. On the occasion we did use it we found it to be cold as it was an open marquee with no patio type heating. The floor of the bar is hardcore therefore was not suitable for our dogs to lie down on. We were asked at 10pm for our last orders and when we received our drinks were asked by the bar staff to shut off all the lights when we had finished as they locked the bar and left! We decided that the pub around the corner from the site was more dog friendly, warmer and welcoming, therefore went there every night instead!
The bins by the toilet block were overflowing when we arrived, and were not emptied until around a week later. This did create a nasty smell and was a reason for not choosing a pitch closer to the toilets as we had previously wanted.
Due to the experiences with the shop, closing of the toilets, bar and takeaways, we were left with the feeling of being second rate customers as we had come in mid season rather than high season.
Despite all this we can say that all interactions with the owners of the site were positive. They were all very helpful and friendly, and acted very quickly to rectify some concerns/needs that we had. The site itself appears very well maintained otherwise, and is in a very convenient position for coastal walks and for Kennack Sands which is around a mile downhill, a little more to get to Kennack Sands West which is the dog friendly beach, which we found fantastic.
Despite these positives we will not be returning to Chy Carne as we tend to holiday in mid season, and it appears that people get better experiences in high season only.
Just came back from a weeks stay at this campsite. We weren't originally planning on travelling this far down the coast but the price of the holiday sealed it for us, and am I glad we did!
The staff are very down to earth and friendly.
The pizza shop is lovely and reasonably priced and will also deliver to your van/tent. The food shack in the tent field is also very nice (I personally recommend the lamb cofta kebab - delish!) we went in the marquee while we waited for our food and had a little game of bingo, which my 7yo loved, all very friendly.
The campsite is nice and quiet, apart from the odd yap of a dog now and then, but this is a dog friendly site so you have to expect it. Considering this site allows groups, at night it is silent, no rowdy youngster partying the night away, just what I like, very peaceful.
My children were transfixed with the bunnies! Every day twice a day they would be over there petting the babies, they loved them. The site also has a nice play area for children, the pirate ship and swings which my girls also loved.
Our van was clean and tidy and had everything we needed. However, one day my 3yo miss-footed and fell down the gap between the van and steps and she had to be lifted out, we had a few tears but she was fine, no real harm done.
The nearby beaches are lovely and the water is crystal clear. My kids loved the many rock pools on kennack sands which is down a steep hill from the site, we took the car as the trek back up would have been unbearable with 2 moaning kids!
While we were there we visited, kennack sands, Cadgwith, Penzance, Jubilee pool, Mousehole, Flambards, Falmouth, Newquay, and Padstow.
All in all we had a really lovely stay at this site, and we will most certainly recommended it and will definitely be back, great holiday!
Having stayed on many campsites in the last 7 years and written over 100 reviews on UKCS, I really hate writing negative reviews. Thankfully I have only had to write 2 others in the past. I do feel it is important to be honest though.
We had read the reviews for Chy Carne on UKCS and all in all they were good and a rating of 9/10 always pleases us. So, based on the reviews and the fabulous views from the site (as shown on their website) we decided to pre-book 3 nights. Their booking system was fast and efficient and we liked the fact that we were able to choose a pitch beforehand. We even emailed the site to ask them their advice on the pitch with the best view and every email was fast and friendly. A few days before we were due to stay at Chy Carne the weather took a turn for the worse and having booked a grass pitch we panicked slightly (having had a really bad experience on grass last year when our camper was damaged by a campsite owner towing us off!). I emailed the site to see if we could change to a hardstanding pitch (sadly no sea view) and had an almost instant reply confirming that it would be OK and telling us where to pitch on our arrival.
On arrival, the office was closed (as we had been told) but one of the owners was outside so we had a quick chat and drove through the statics to find our pitch. Our reserved hardstanding had been taken (we were told by the campers on the next pitch that they had turned up in the middle of the night). Not a problem, we would revert back to our originally booked grass pitch as the ground was quite hard. But that was full too! We managed to grab the owner before she headed off out and she spoke to the caravanner on the hardstanding pitch and he'd been told to pitch up where ever he liked once he turned up! She did say he would have to move, but he had a disabled wife and said the hardstanding was better for her so there was no way we would have expected him to move so we tucked ourselves away in the corner (grass pitch - no sea view). To say we were a little disappointed was an understatement because the views from some of the pitches were absolutely stunning.
On visiting the toilet/shower block, again we were disappointed. It's not often we book sites that charge extra for showers but hadn't actually noticed that this was the case until we'd booked. I don't have a problem with paying extra IF the showers are of a good standard and clean. Sadly this was not the case. The bin area, located right outside the gents toilets/showers was absolutely disgusting. There must've been 8/10 large wheelie bins full to bursting and bags and bags of rubbish just dumped around them. The stench was horrible. We never actually witnessed it (because we chose to use our own on-board facilities) but one of the campers we spoke to the following evening said he'd been for a shower that day and the floor in the gents was literally crawling with maggots! At that point I was ready to leave. The 'bin men' arrived the next morning and it was like a major event on site with lots of regulars/seasonal campers stood watching! The indoor washing up area/laundry was OK (although never cleaned by previous users) but 4 sinks and 1 plug wasn't very useful! We cannot comment on the marquee bar or the food areas because we never used them.
We managed 2 nights at Chy Carne and enjoyed the walks to Kennack Sands and Cadgwith but decided to leave a day early.
It's a real shame because with a bit more care and attention it really could be a great campsite in a stunning area. Maybe the static area of the site is concentrated on more than the touring section, because that part of it seemed very clean and tidy. It wasn't busy so I can only imagine how it copes in peak season. I guess we are all different and all have different standards but unclean showers and toilets and over flowing bins are not our cup of tea I'm afraid.
Sorry Chy Carne but, after having such high hopes, we won't be back and feel that we cannot recommend you to our many camping friends.
Just had an amazing fortnight here and have already booked up to return next summer because we loved the site and the area so much. Fantastic friendly team of owners and staff who work very hard to make your stay as happy as possible. Facilities on site are clean and well maintained, making your stay comfortable and welcoming. Campfires are allowed here which is why we chose this site over others. Can't wait to go back, one of our fave sites. Just wish we lived nearer so we could pop in for weekends and hit those gorgeous beaches!
We are a family of 5 who have just returned from a 2 week stay at this site.
The site is in a beautiful location and ideal for exploring the Lizard Peninsular. Kennack Sands beach is a 10 minute walk downhill and offers 2 cafes, parking, lifeguards, toilets and surf lessons.
We used Poltesco Stables for hacking, Lizard Adventure for coasteering and Gallery Anthony for an art workshop - all of which were fantastic and I would highly recommend. The chocolate factory and craft centre is worth a visit.
The site itself offers a shop/reception that is open all day until about 10pm, which means there is always someone friendly available to deal with queries, advice etc. You can also freeze ice blocks, charge phones and inflate air beds free of charge.
You can buy wifi which was reliable, and kept the teens busy for a few days.
The staff wear blue tshirts and are constantly busy escorting people to their pitches, delivering chimineas, emptying bins and doing ongoing maintenance.
It rained heavily a few times during our stay and the grounds held up well, no flooding or bogginess!
The pitches are a great size, slightly sloping, and the electric hookups easily accessible and very reliable.
The first week was very quiet and we never had to queue for toilets, showers or washing up. The second week it was very busy and I was worried that the facilities would not cope. However, I only had to queue once for all and so it was not an issue at all.
The website states the showers are 50p so we went prepared with a bag of coins. The showers are operated by a push button like swimming pool showers. The temperature, flow and efficiency were all fine. Our 10yr old daughter has long hair and managed to shower, wash and condition her hair on her own for 50p, so I have no idea why some reviewers have made an issue of showering.
The toilet seats in the ladies kept coming off in the first week when it was quiet but were fixed as quick as they came off, and bizarrely none came off during the busier week, so I concluded there must have been heavier or clumsier women staying during the first week!
As others have said the facilities were kept very clean and tidy.
The marquee was great for an evening if you wanted it. There was a pool table and table football, a bar and during the second week a quiz night and a bingo night. We did not use it but as we were close by we could see others did and enjoyed it. It never caused a noise nuisance either.
We camped but passed the statics everyday and they looked fine, certainly not too close together.
In conclusion, Chy Carne is a great site. Very good value for money, friendly and ideally located.
I only hope it does not become a victim of its own success and loose its charm.
Just returned after 9 nights stay in what is a very beautiful part of the World. The Lizard has a great deal to offer and is an excellent place for a family holiday.
Chy Carne is in a beautiful location, walking distance to a nice safe dog friendly beach. It was larger than I expected and full most of the time.
Our pitch was just big enough for our Outwell Hartford XL and was sloping enough to make sleeping interesting at times as I slipped down my air bed during the nights.
We had issues with noise on the first night which the owners did respond too and luckily was not an issue thereafter. We did not use the bar or on site food services but the shop was great for the basics and sweets for the kids!
After location out next priority is the cleanliness of the toilets and showers. I had no problem paying the 50p extra if they are good and clean but this aspect was disappointing.
The shower and toilet facilities were stretched to their maximum during our stay and just managed to handle the number of people staying. Timing was important for showers as there were queues most mornings and they were only cleaned once per day so did get dirty. 5pm-7pm was a good time we found. At one stage there was also no toilet paper in any of the toilets.
Personally I think cleaning the showers twice per day, as almost all other sites do, should be a priority. Also leaving some mops and buckets around would help.
The family agreed that the location was great and the site was OK, if only the showers had been cleaned twice per day.
I think we'll return to The Lizard but probably try another site as we were told there were better very close by.
Management response: Thank you for taking the time to leave your customer feed back
On the whole we are not disappointed with the feedback but wish to clarify and correct one of your comments regarding the cleaning of the shower and toilet blocks The truth is that we have a number of residential cleaners that join us through out the summer weeks and undertake the massive task of keeping these facilities clean. The facilities are cleaned a minimum of three times a day and are inspected every two hours. However we are very reliant on visitors to help us to upkeep the facilities between cleans however this is not always the case. You must appreciate that we cannot close the facilities every time we clean as this will lead to further complaints. There are some visitors that really do not care and this spoils it for the vast majority that do. We do not leave mops and buckets as we have done this in the past to our horror when returning to find that they have been used to repaint the ceilings and walls and used as plungers for the toilets.
Of course your opinion does differ from the many reviews about the cleanliness of the facilities but I can assure you that they are cleaned far more often than you are reporting. Of course at peak times there is the possibility of a small queue forming for showers and toilets but there are two shower blocks and the main block tends to be less busy at peak times. This block is situated a matter of two minutes away from the summer camping shower block. We currently have four toilet blocks on site We will be adding a further two toilet blocks for the season 2014 this will provide more coverage to the lower camping fields.
At Chycarne we have in excess of 70 level pitches but we do encourage visitors to book early if a level pitch is what they require. Some of the pitches are situated on gentle slopes but this is a matter of opinion but Cornwall is not a very flat county but we don`t get flooded either.
We note your comments regarding the local area and must agree with you this is a stunning part of the world but I must disagree with you that there are better sites near by as I know for a fact that this is not the case. No sites locally to us have all our facilities or range of facilities, views and friendly staff at the very affordable prices that we charge but I guess you will probably make the mistake of choosing another campsite and then wished that you had returned to us. Of course this is our opinion and of over 70% of visitors that return to chycarne year on year.
On a final point your comments have been noted about on the rare occasion that there was no toilet paper in the toilets This in fact was correct and when reported to reception a member of staff was dispatched to investigate What it appeared was that the toilet rolls were taken from the dispensers by a visitor or visitors for their personal use. Not very neighbourly I agree but Iím sure you will agree with me that if such acts are to occur then this is not really something that we can truly be blamed for even despite the inconvenience and we apologise on behalf of the shameful visitor
We do hope you choose to return and see the further improvements for yourself that will be added this winter that will only make Chycarne an even better place to take your summer holidays. Thank you. Chycarne
74 Review in total, now showing 1 to 6Next
Submit a review to UKCampsite.co.uk of any caravan park or campsite, for a chance to win a caravan towing course or motorhome manoeuvring course worth up to £145, or £100 of Amazon vouchers, courtesy of The Caravan Club. Join the Club for just £44 per year to enjoy access to a great range of caravan sites, benefits and special offers.
If you've visited this site, then please submit a review for a chance to win.
All reviews and comments are the personal opinion of the review author only , and as such do not represent the view of the UK Camp Site.co.uk.
The facilities shown on this website are a guide only, and you should check with the campsite direct before making any booking. The UKCampsite.co.uk will not be held responsible for any errors or omissions