Visitor Reviews - Primrose Valley Holiday Park ( Haven Holidays)
Primrose Valley Holiday Park ( Haven Holidays) 
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Primrose Valley
Filey
North Yorkshire (Browse area)
YO14 9RF See Map
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Tel:
Pitches: 70
Open: March To November
Rating: 
6/10 from 49 Reviews
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49 Reviews in total, now showing 1 to 6
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| Date of Visit: November 2012 |
Unit: Motorhome |
Rating:  |
| Reviewer: ColonelConkers |
4 reviews from this member |
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We have visited this site at various times of the year and this time it was the last week of the season. NEVER AGAIN!
On arrival we were given our allocated pitch number, only to find a caravan pitched up there. We went back to tell the warden who said we could choose another pitch. Every pitch we looked at was a complete mud bath and full of puddles. There is a hard standing concrete area for your unit, but to reach the bollard where you have your electric hook up and and fresh water you had to make your way through mud and puddles (good job I took my wellies).
There were lots of complaints and a lot of disgruntled campers.
On the plus side all facilities were open and hats off to the lady who kept the toilet block extremely clean. She was there twice a day, mopping and cleaning, which must have been difficult due to all the muddy feet walking in and out of there. The toilet block was always lovely and warm due to the underfloor heating and plenty of hot water, never had to queue for a shower.
The outdoor wash up area has been updated, but this could do with a bin for people to put there waste instead of leaving it in the bottom of the sinks.
This site is in a really good location, it is only a 25 min walk along the beach to Filey, and probably 35 mins along the cliff top. There are two bus stops on the site, where you can catch the bus to Scarborough or Bridlington.
The Spar shop on site is well stocked and normal Spar prices, some bargains to be had.
The touring pitches would be far improved if the awning area was gravelled. It was no fun getting covered in mud everytime you needed to fill up with fresh water.
I would have given this park 10 out of 10, but the pitches really let it down. The park needs to spend a bit of money gravelling those pitches.
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| Date of Visit: July 2012 |
Unit: Static |
Rating: |
| Reviewer: Bluey100rabbit |
5 reviews from this member |
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We have just come home from a Sun newspaper holiday at Primrose Valley. We have done a few holidays this way and have always been impressed.
We arrived earlier than our scheduled check in but our caravan was ready, the check in staff were helpful and directed us using the map as it is a huge sight. Our caravan was just a standard one and was clean and tidy with all the beds made. Unfortunately the air vent in our roof was leaking due to rain I rang reception who said that they couldn't do anything about it as a vent is health and safety required, I insisted someone came to check it out as the floor was slippery to both us and our toddler daughter. Maintenance came out quick but only left us with blue roll to mop it up. No alternative was offered to us or apology. Luckily we had little rain till we were leaving so didn't turn out to be a problem. My husband said they must been aware of it as it looks like it had been sealed recently.
The park was clean and tidy with lots of choice of food, drink, activities although the fun fair didn't open until our 4th day and lots of things did appear closed-maybe as it was only a Monday to Friday trip.
The entertainment for children was fantastic although it was very busy and we had to get in extremely early to get a seat. There seemed to be far too many people with only the one bar for entertaining- we couldn't leave our seats because as soon as we moved people were trying to take them from under us.
The location was nice with quite a walk to the beach, there was a big hill to go down and not very practical for some to manage. We walked along the beach into Filey and sat building sandcastles.
Over all we would go again but earlier on or later on in the year so that we can take advantage of the facilities and not have up queue for everything.
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| Date of Visit: June 2011 |
Unit: Touring Caravan |
Rating:  |
| Reviewer: Llesley ann |
19 reviews from this member |
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On arriving at primrose valley check in straight forward, all pitches are hardstanding with grass side for your awning ect but be warned when it rains the grass side of it is like a mud field.
The touring field is left at the main entrance with a code barrier to let you in and out for added security, there is 1 toilet block which was kept nice and clean with in my stay, just a short walk passed the shower block there is a small fun fair and a lakeside bar which is connected to the mash and barrel up near the main complex there are bikes for hire and water pedal boats.
The main entertainment complex is about a 15 to 20min walk away and like one person said the bar was just too full for the amount of guest on the park you have to get there for 5-30 for when it opens to get a seat, the show bar was only open on a friday, Saturday and sun I booked for a week sat to sat but came home early on the Wednesday simply because you could not get to see the entertainment.
The food is nice served at the mash and barrel, a well stock spar and starbucks coffee shop over all I would rate this park 5/10 and would not be returning.
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| Date of Visit: April 2012 |
Unit: Static |
Rating:  |
| Reviewer: Getabout |
9 reviews from this member |
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I am a big fan of Haven as the holidays are relatively good value for money and my 4 year old girl loves the Haven show characters and activities (most of which are free unlike other holiday companies).
In the last few years we have been to Haven resorts at Reighton Sands, Blue Dolphin, Marton Mere and Thorpe Park. We have always enjoyed the holidays and could not fault the sites or accommodation.
Arriving for the first time at Primrose Valley was pleasant enough, nice big clean park and a caravan that appeared to be brand new. The nightmare started when we wanted to enjoy the facilities! We have always experienced a certain amount of crowding but this was ridiculous. The site was totally oversubscribed for the size of the venues.
The character shows on an evening were so overcrowded that there was no chance of a seat unless you got there well before the start. This usually couldn’t happen as it took a lifetime to find a space to park and a few evenings I just give up as there wasn’t a spare space anywhere near the complex! Yes, I could have walked but my 4 year old would have struggled so hence the use of the vehicle.
The other facilities weren’t much better and I wasn’t prepared to take her swimming as there would have been no enjoyment in standing in a long queue to end up having not enough water to turn around in never mind swim.
The sheer overcrowding also brought out the worst in people and there was a very selfish and unpleasant atmosphere about it all. Still a fan of Haven, but not Primrose Valley.
Full credit to the staff as well as they remained polite and professional in the face of an overwhelming number of customers.
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| Date of Visit: April 2012 |
Unit: Static |
Rating: |
| Reviewer: Boxertwin69 |
10 reviews from this member |
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Just back from a very wet week at Primrose Valley. Our two boys (5 & 3) loved it, but we weren't quite as enamoured with it. Not sure if we'll be back.
Positives : Good location, great indoor adventure pool (although it needed far more changing cubicles), good Spar shop / chip shop / Starbucks / pizza shop on site, site fees not bad value, free wi-fi at Starbucks, reception & the main restaurants.
Negatives : Crowded, only one (very average) playground, internet signal very poor, rough clientèle, very noisy until 2am, difficult to park outside your caravan, kids club activities disappointing (far too much emphasis on arts & crafts & not enough running around), fairground & amusements expensive, lots of kids activities cost extra.
We stayed in a static caravan, but a word of warning to tourers - the pitches are small, very close together, beside the noisy A165 & a long walk from the main entertainment complex.
Tips - the Scarborough Park & Ride service is excellent & very good value. Bring blankets & at least 2 extra heaters, as the caravans are very cold. Bring some earplugs to sleep with. Don't lose your entertainment passes.
Bridlington's worth a visit. Don't put your rubbish bags outside the caravan as the crows & seagulls will rip them to bits!
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| Date of Visit: March 2012 |
Unit: Touring Caravan |
Rating:  |
| Reviewer: Paul.foers |
10 reviews from this member |
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Normally I avoid Haven sites as the prices always seem very inflated for little more than other sites offer, however as my kids insisted they wanted to go somewhere like this, I broke my own rule, but in the end, really wished I hadnt.
Booking, simple and straight forward via the website. I enquired as to late stay on departure day and was advised that I needed to arrange this on the day with the site. Fair enough, I was booking approx 4 months ahead!
On arrival, touring areas is right at the entrance to the main site and there is a large parking bay. A barrier, with key code system, prevents unauthorised access to the pitch areas. We arrived at 6pm and the touring arrivals 'shed' was closed (it closes at 5pm), so I uncoupled our van and drove to the other end of the site to the main reception, which also closes at 5pm. So I rang the emergency number on the door and eventually someone answered and arranged to meet me at the touring area and let me in, which he did at approx 6. 30pm.
Pitches are concrete, and large, and ample space for an awning on the grass at the side. Parking for cars is in front of the pitch.
Approx 50 touring pitches, serviced by 1 toilet and shower block, which I saw being cleaned twice a day. Never any queues and didn't see any showers ever being used.
On site entertainment is overkill on the kiddy stuff. The main complex, which contains the sites only shop, is a good 20 minute walk away from the touring area, so be prepared for several walks, but there is also a small entertainment complex close by - but this doesn't provide shows or entertainment, and is simply a bar and small fun fair.
You need passes to use the complex, which need renewing every friday. We stayed thursday to Sunday and were given passed on arrival on Thursday evening. We didn't go to the complex, however when we went on Friday morning we were told that our passes had expired and we needed new ones - which I had to go to reception for, leaving my wife to explain to the kids why they hsd to wait 20 minutes to go in the amusements and get breakfast.
On departure I arrived at the main reception (touring reception again closed) at 9am and was told there was no availability and I would need to be off by 10am - at no point had I been informed that the site was full despite mentioning this on several occasions throughout my stay. Started to pack up and was probably ready to depart at about 11. 15am. Saw wardens drive by on several occasions, almost as if they were checking that we were leaving.
Overall, a nice site, but tourers are very much an after-thought from the 'millionaire' static users and I refused to let the annoyance of arrival and departure ruin my break. However on reflection, these little things could easily have ruined this
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