Visitor Reviews - Miltonhaven Seaside Caravan Park

Management response: We respect our visitors’ views but reserve the right to reply when there is what we regard as unjust criticism. This is a family-run business, employing one person full-time. The site is not “blessed” by Mother Nature, more often “severely damaged” by!

I don’t think “Jonel” does appreciate the damage caused by the winter storm, the flooding, nor the landslip, the 150 tons of hillside debris of which had to be laid temporarily on land to the front of the motorhome area. Timbers from the destroyed fencing and decking also await disposal, but the assumption that a “machine” for two hours could clear the area is ludicrous! Aberdeenshire Council have yet to agree on work outstanding to return the shingle from the coastal footpath to the shore. Heavy plant is likely to churn up more of the shoreline approach track.

All but 50 meters of our gravel roadway has just been re-laid after the winter devastation, the current weather preventing usage of the road roller. The “plastic mats” happen to be expensive 8’ x 4’ commercial ground guards capable of taking 50 tons. For whose benefit is the comment “There are no tarmac roads”? How can the toilets “appear” to be clean and well cared for, then, declare that he/she used their own facilities? I can assure you that they are kept to a very high state of cleanliness.

There are two chemical/waste-water disposal points, one specifically designed for motorhome “dump” systems as well as cassettes, next to the brick built toilet block. If “Jonel” had engaged in simple conversation, these would have been pointed out.

Our tariff is available online and by telephone or email when booking. £20 per night for a motorhome for up to 4 people including electric hook-up (£2) is not regarded as “exorbitant” by our many repeat visitors. We do not charge for awnings or porches. We charge for showers, because in the past we had comments from some that in the pitch fee, they were paying for facilities (the then free showers) that they didn’t need! You can’t please everyone…etc.

On our fairly small park, we have limited parking spaces, and the day charge for vehicles and visitors is directed at those who are not staying overnight, but who wish to utilise our facilities for the day. We frequently have minibus visitors from various charities who are not charged, but afforded all necessary personal facilities.

The campers kitchen is designed for the backpacker type tourist with a small tent (£6pn, £9 for a couple) who for an extra £1 have full cooking and dining facility available, much appreciated in wet and windy conditions, and additionally, free WiFi, and no charge for comms battery charging.

Why complain about charges for facilities that “Jonel” didn’t require or utilise? Cramped pitches? Total rubbish! I can only assume he/she used pitch 1 & 2, a safe annex for small motor homes requiring tent or awning accommodation. I am so glad that “Water taps are conveniently placed by each pitch”! I thought for a moment that fault had been found in everything!

The final sentence “I was only there one night so cannot really comment on the area” ought to have applied to the rest of the “review”! Perhaps this person would have been happier staying overnight in a tarmac-covered lay-by for free, and then use commercial premises for fresh water and waste disposal, a service we certainly do not offer.