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Visitor Reviews - Southerness Holiday Park ( Parkdean )

  Campsite and Caravan Park Search > UK > Scotland > Dumfries and Galloway > Site Reviews

Southerness Holiday Park ( Parkdean )
Southerness
Southerness By Dumfries
Dumfries and Galloway   (Browse area)
DG2 8AZ   See Map                                 Share Google Plus  Tweet This!  Share on Facebook
Tel: 0844 335 3548

Facilities:  (Key)
                   

Nearby:
1m  10m  
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Rating: Average Review Score: 7/10 from 35 Reviews
              7/10 from 35 Reviews


Units accepted:    Tents  Caravans  Motorhomes  Statics for Hire  Statics on Sale 

Photos (6)

Reviews:  35 in total, now showing 1 to 6                 Previous 6          Next 6
Jump to Page   1   2   3   4   5   6  

Date of Visit: April 2014 Unit:  Static Rating:
Reviewer: Melvi 1 review from this member

We booked this site through the sun 9.50 holidays. We always use our touring caravan but on this long weekend seven of us were going(5 adults 2 kids). On arrival we were greeted with a very friendly welcome at reception. Once settled in we then had a visit from housekeeping to make sure everything was fine which there were no complaints from us as everything was spotless. All the staff throughout the whole park are friendly and very helpful. The pool is one of the cleanest I have used in a holiday park as was the entertainment complex. Cant comment on the showbar as we didn't use it. Food looked good at reasonable prices. I would go back again with my tourer as the touring area looks good but couldn't see inside the toilet block as this was a security code. Going by the rest of the site I think the toilet block will be a high standard

Date of Visit: August 2013 Unit:  Tent Rating:
Reviewer: Bec_xx 8 reviews from this member

A fantastic welcome when we arrived! The best I've ever had from a holiday park company such as park dean.

We found our pitch easily and set up with no fuss. Ground is soft and pegs sometimes worked there way out of the ground. Pitches were evenly spaced on fairly even ground.

Toilets and showers were clean and adequate for the site. A park on the camping field kept the kids amused and allowed them to make friends whilst being in view. Washing up facilities are good, though no plugs in sinks so travel plug or bowl is required.

Pool was lovely and clean. Beware it is timed slots of use. You are given a band and only have 50 minutes to get in and splash about before you have to get out. Has a viewing area so if kids are over 9 years you can watch them without having to get in.

Restaurant with lovely food and not to badly priced. Drinks in the clubhouse are the usual holiday park prices. Entertainment was good and kept the kids amused for a while in the evening.

Shop and launderette were useful to the site as a half hour drive to dumfries had to be driven before anything else was close by.

Date of Visit: July 2013 Unit:  Tent Rating:
Reviewer: Kiltoony 3 reviews from this member

Just back from camping at this site. The toilet facilities were ok the toilet block was broken so you had to use the wash rooms to do the toilet and where always spotless thanks to the warden. Entertainment was good with the Troupers giving it there all and the swimming pool with the flume kept the Grandkids happy. Only bad point was the wind this is the second time we been there and it always the same it puts you off coming.

Date of Visit: September 2012 Unit:  Static Rating:
Reviewer: Raftguid1977 4 reviews from this member

This has been the best time in a static in a long time, 4 nights midweek the caravan was really clean, the entertainment staff where a bit well not quite bigger park, but dam if they didn't give it 110% even though their where maybe 50 people in the club, the drinks are not to over priced (on average 3 quid cheaper than haven sites).

The food court well the mixed grill was mighty fine we ate their 3 nights and not one complaint the food is really good and well prepared.

I must say the dark skies car parks spotted about Galloway Forrest are worth that late night trip.

Dalbeattie is 12 miles away (cheap fuel than most areas) and some small shops and cash machine (site charges 1. 75 for use of cash machine) plus the love heart stone is here.

Dumfries is 15 miles away with better shops.

But the trip to dalbeattie is well worth the drive. Be careful of a night I've never had to brake and dodge so many animals.

Well worth the trip and we have already booked for next may.

We didn't use the pool but it seemed pretty big with a slide for the kids.

Laggan Outdoor is a must for the more adrenaline type we did the longest uk zip wire (15 quid 10 quid if you want a repeat) and dam if I didn't go back up a second time. I could go on but the area is studded with things for everyone to go and see or do.

Date of Visit: August 2012 Unit:  Touring Caravan Rating:
Reviewer: Dieseldonkey 5 reviews from this member

Friendly staff who were willing to change our pitch to one closer to play park to accommodate the kids in our party. Mark the warden was a nice chap and very helpful. Pitches all seemed to be concrete base with chipped awning area and fully serviced with water drainage and EHU.

No real scenic views though from this site although its only a two minute walk to the beach. Didn't use the pool on this occasion. Evening entertainment a tad cheesy but its the sort of thing you expect from Parkdean.

On site costcutter shop certainly doesn't cut costs. Its pricey.

Toilets were unusual in that each cubicle had a shower, wash basin and toilet. They are modern enough but its a constant job for the warden to keep them clean given the amount of child traffic that goes through them.

It wasn't a bad site but having done it once it wouldn't make me want to return.

Would try somewhere different if I was to return to Solway Firth area.

Date of Visit: June 2012 Unit:  Other Rating:
Reviewer: Trigano575 5 reviews from this member

Unit=folding camper

We stayed over the jubilee weekend so the site was at its capacity.

The friendly warden was always on hand for any concerns.

The pitch sizes weren't very big - we were put on a tent pitch and our camper is 19ft long and I'm just glad we didn't have the awning on as well or we'd have been in trouble!

The location of this site is quite remote and we didn't find so much to do in the inclement weather but there are a couple of nice beaches up the road. The one off the site is a bit estuarine so the sand is always a bit soggy - not muddy exactly but the sand is soggy like mud if that makes sense. It isn't a lovely beach where you'll want to go paddling (sea always way out) or sitting about on. It was handy as somewhere to stroll and the rocky headland where the lighthouse was was ok for exploring. You do get good views off the beach across to England.

Up the road about 20 minutes drive was a lovely little beach with very cheap parking and a nice little beach shop. However we didn't find much to do in the area in the inclement weather as it is quite a remote location! You have to be prepared to drive around a bit to find things to do. We have a 4 year old. Prior to him, we would have been happy just to have the fresh remote air and relax.

The toilet and shower facilities were disappointing. I liked the cubicles for the showers but if you need the loo, and folk are showering you've had it as the loos are in with the showers and a sink. Luckily we have a toilet in the camper. The showers are the coldest I've ever known.

By 9am they were barely warm. We were told when I asked that you have to get up early if you want a warm one as the site is at capacity but I feel they should have facilities that cope with demand as other sites do and Parkdean are a big enough company to invest in decent facilities and ensure plentiful hot water.

They were tired in decor and the hard working warden could not keep up with the cleaning. He is overworked by the company. He isn't responsible for the mess left by other patrons, but if they employed more staff then they could keep up with cleaning. One day he had so many people to check in, he didn't have time to clean the facilities, which on a wet day was disastrous! I'm marking facilities right down due to these issues.

The on site shop was adequate for basic supplies but you are quite a long way from Dumfries for bigger shops so go prepared.

Laundry facilities were fine, if expensive and dishwashing was ok.

We didn't use clubhouse facilities or food facilities so cannot comment, nor the swimming pool

My 4 year old enjoyed the playground.

There was excessive noise late at night from people returning from the club house at around 11. 30pm then staying up until 3am shouting and giggling raucously the weekend we went.

We made a decision perhaps this kind of site wasn't for us - I've stayed in statics on a number of Parkdean sites before (though not this one) and not had this problem so much even though they do have these clubhouses. We filled in our customer service response form on leaving the site and raised our concerns about the holiday, but we have heard nothing.

I would have thought a letter in reply to our concerns would have been polite and will probably follow this up as I don't feel we have been given good customer service by parkdean, though in other respects - eg booking and dealing with the on site warden was a good experience - so I am marking customer service down a bit for this.

I'm marking child friendliness down as a site that does nothing about late night raucous behaviour is not child friendly.

We won't be returning to this site and will approach Parkdean with caution in the future, despite a happy previous allegiance with them in the past as a static caravan user.

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