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Subject Topic: Elddis lack of places
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07/3/2024 at 11:45am
 Location: Near Alton Towers
 Outfit: Bailey Burgundy S7 H
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I have used Resolver too in a non-caravan related claim and they got a result on my behalf after the company just blanked me. As said it is a free service, they keep you informed of any progress and will push when needed to get a resolution. I am a big fan, not many people will do this kind of legal work for nothing.

Dave.

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Give a man a fish and he will eat for a day,
Teach a man to fish and you can get rid of him for a whole weekend.


07/3/2024 at 9:24pm
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Quote: Originally posted by John4703 on 07/3/2024
Quote: Originally posted by iank01 on 07/3/2024
In this case sadly Elddis are correct although the solution is awkward for the OP. CABs or Trading Standards will agree with Elddis as technically the caravan was not bought from Elddis and there is no contract between Elddis and the consumer.



I do wonder if I have a case against the owner of Dumfries Caravan Centre. To accept a caravan for servicing in November and return it with the note to have it rechecked in three months when they knew they would close in a few weeks is dishonest.




Good luck with that one.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


08/3/2024 at 7:38am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
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Quote: Originally posted by John4703 on 07/3/2024
I do wonder if I have a case against the owner of Dumfries Caravan Centre. To accept a caravan for servicing in November and return it with the note to have it rechecked in three months when they knew they would close in a few weeks is dishonest.



A thought has just occurred to me. Did you pay anything on the caravan using a credit card? Secondly and hopefully, is there finance on the caravan. If either of the two, it could be a way out.


via mobile 12/3/2024 at 9:10am
 Location: Scotland
 Outfit: Adria Compact 590SP
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Our friends had a 2 year old Elddis motorhome that had damp problems, they got it fixed at Perthshire caravans near Perth.
It was fixed to Elddis specs according to the dealers , which didn't look that impressive.
When our friend had a good look under the Elddis van he was appalled at the the poor quality of construction , with loads of rough lumps of sealant. They are now swapping to a different make van! He had a look under a few other makes and they were all better finished than the Elddis.
They are part exchanging for a different make van and


via mobile 12/3/2024 at 9:12am
 Location: Scotland
 Outfit: Adria Compact 590SP
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Ignore last part sentence!


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12/3/2024 at 10:10am
 Location: Yorkshire
 Outfit: Car & Caravan
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Quote: Originally posted by tango55 on 07/3/2024
Quote: Originally posted by John4703 on 07/3/2024
Quote: Originally posted by iank01 on 07/3/2024
In this case sadly Elddis are correct although the solution is awkward for the OP. CABs or Trading Standards will agree with Elddis as technically the caravan was not bought from Elddis and there is no contract between Elddis and the consumer.



I do wonder if I have a case against the owner of Dumfries Caravan Centre. To accept a caravan for servicing in November and return it with the note to have it rechecked in three months when they knew they would close in a few weeks is dishonest.



I went through an identical situation myself in 2023 whereby I purchased a car from Cazoo which was very local to me. They got me to take out the extended warranty for MOT and servicing at that depot then 6 weeks on the local Cazoo dealership closed down which they must have known about at the time of sale. After contacting Cazoo afterwards they told me that I would have to take my car to the next nearest dealership which was 20 miles away so rather enter a debate I raised the case with 'Resolver' who got the company to respond. I won my case which I was refunded all my money by Cazoo which I had paid by direct debit for the extended service warranty which I then closed the case.
In my previous post I mentioned the Trading Standards but if you open a case with 'Resolver' (which is free) you may well get a successful result.
I have used 'Resolver' on 3 separate occasions regarding other companies and each time have been satisfied with the result.
Here is the link below:

Resolver UK







My daughter paid for the service contract and the service centre closed, they gave her the money she paid back when she contacted them


12/3/2024 at 10:13am
 Location: East Herts
 Outfit: 1992 Elddis Wisp 450CT + X Trail
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Shame that quality seems to have taken a nose-dive. Elddis weren't always that bad as my caravan shows. It is now 32 years old and the first signs of damp didn't appear until a couple of years ago. It was almost like new when we bought it about 6 or 7 years ago, only the styling showed how old it really was.



-------------
Best Regards,
Colin


via mobile 15/3/2024 at 10:29am
 Location: Scotland
 Outfit: Adria Compact 590SP
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Quote: Originally posted by Colin21 on 12/3/2024
Shame that quality seems to have taken a nose-dive. Elddis weren't always that bad as my caravan shows. It is now 32 years old and the first signs of damp didn't appear until a couple of years ago. It was almost like new when we bought it about 6 or 7 years ago, only the styling showed how old it really was.





Yep, my friend , who is an engineer was really surprised at how badly finished they were underneath compared to the other brands he looked under. He just wishes he'd done that before he bought the Elddis!


16/3/2024 at 11:45am
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 Outfit: None Entered
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QUOTE
"A big advantage of this is that it is the new Solid construction so there are no strips of wood in the walls". QUOTE

Unfortunately, the Elddis "Solid Construction" method does use wood in the walls so any water ingress will rot the internal frame - as it is doing on our Elddis caravan with cracked ABS panels. (the "solid construction" is only the glue they use to lessen the number of screws needed)
If the damp is around the window then this is likely a well known Elddis inherent fault - water can damage areas not seen - so the job can be far greater than at first sight. Our caravan had this fault too and water penetrated deeply.

Personally I would not let Elddis off the hook - or you could possibly regret it later on.

I can't wait to get rid of our Elddis caravan once it is all fixed and buy from a better manufacturer.

Elddis customer care is appalling; I'm sorry they aren't more helpful for you either.     


17/3/2024 at 7:20am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
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Quote: Originally posted by Colette M on 16/3/2024

QUOTE
"A big advantage of this is that it is the new Solid construction so there are no strips of wood in the walls". QUOTE

Unfortunately, the Elddis "Solid Construction" method does use wood in the walls so any water ingress will rot the internal frame - as it is doing on our Elddis caravan with cracked ABS panels. (the "solid construction" is only the glue they use to lessen the number of screws needed)
If the damp is around the window then this is likely a well known Elddis inherent fault - water can damage areas not seen - so the job can be far greater than at first sight. Our caravan had this fault too and water penetrated deeply.

Personally I would not let Elddis off the hook - or you could possibly regret it later on.

I can't wait to get rid of our Elddis caravan once it is all fixed and buy from a better manufacturer.

Elddis customer care is appalling; I'm sorry they aren't more helpful for you either.     




The contract is between the consumer and the dealer and not between the consumer and the manufacturer so the issue is not with the manufacturer to resolve any issues except as a goodwill gesture. That is the issue when a supplier goes bust! I think there should be legislation to make manufacturers more accountable, but it will be nearly impossible to police when probably over 80% of goods are imported. We are all to blame for wanting cheaper goods!



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