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Subject Topic: EUROTUNNEL EXTENDING FREQUENT TRAVELLER Post Reply Post New Topic
Message posted by lidds0 via mobile 22/2/2021 at 6:17pm
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I received this email from Eurotunnel today:

Thank you for contacting us.

I note that you are concerned that you may not be able to use all of the tickets on your account before it expires. As the lock-down continues, and Government restrictions stay in place I am pleased to advise that we are currently looking at all our Frequent Traveller accounts and the possibility of extending them to the end of December 2021. We appreciate your patience whilst changes are made in the system to allow for such extensions to be carried out, rest assured we are working as quickly as we can. The updated expiry date will show in your account in the next few weeks.

Please note that due to the changes made in the system to allow such extensions, you may have issues amending tickets for future travel once they are booked. If you do need to amend a ticket after booking, please call us on 03457 35 35 35 if you have any issues and one of our agents will be happy to assist.

We hope to see you again soon, in the meantime take care and stay safe.

Don't forget to leave a review of the French and other European campsites you have visited!


Message posted by SGThomas01/3/2021 at 4:52pm
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I asked Eurotunnel about new frequent traveller tickets

     

Nelly (Eurotunnel Le Shuttle Support)

1 Mar 2021, 15:46 GMT
Thank you for your email.

We can confirm that new Frequent Traveller tickets have not been made available yet I'm afraid.


-------------
Stuart


April-Jul 2020 Awandering we will go ( Oh if only!)

Message posted by badger5401/3/2021 at 9:12pm
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Quote: Originally posted by SGThomas on 01/3/2021
I asked Eurotunnel about new frequent traveller tickets

      

Nelly (Eurotunnel Le Shuttle Support)

1 Mar 2021, 15:46 GMT
Thank you for your email.

We can confirm that new Frequent Traveller tickets have not been made available yet I'm afraid.




Thanks for that, I would be suprised if they don`t start selling new Frequent Traveller accounts once travel starts opening up again though.

Message posted by lidds0 via mobile 02/3/2021 at 3:03am
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Quote: Originally posted by badger54 on 01/3/2021
Quote: Originally posted by SGThomas on 01/3/2021
I asked Eurotunnel about new frequent traveller tickets

      

Nelly (Eurotunnel Le Shuttle Support)

1 Mar 2021, 15:46 GMT
Thank you for your email.

We can confirm that new Frequent Traveller tickets have not been made available yet I'm afraid.




Thanks for that, I would be suprised if they don`t start selling new Frequent Traveller accounts once travel starts opening up again though.



I wouldn't be surprised if the terms and conditions plus ease of use will be amended though. It's already been stated that online amendments to bookings will no longer be possible for extended accounts and I suspect they will want to ensure this extension of account validity situation is something they don't have to agree in case of future lockdowns. It must currently be a logistical - and financial - nightmare for them.


Don't forget to leave a review of the French and other European campsites you have visited!


Message posted by Big Roy02/3/2021 at 11:02am
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I have just amended a return trip from Calais from March to September online (FT account) no problem whatsoever


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