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Subject Topic: Got my PDQ
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Message posted by l calcutt on 31/8/2007 at 11:06pm
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There is no skirt in a PDQ awning & 169 is way to much to pay, mine was 140 if you read my post on the other PDQ thread I would say they are great for weekends but that is about all, and that you must peg them out well for them to work, the 2 min erection on the video is B/S

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It's not me Mr Clarkson holding up the traffic

Message posted by paul witham on 28/3/2009 at 9:35pm
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Quote: Originally posted by Pyramid Product on 23/4/2006

Hi

My name is Bruce Hunter and I am the chap shown in the pdq awning video and the product was basically my design and I am the MD of Pyramid Products

I would like to answer some or all of the points made if I can

Firstly if anyone has had problems with the pdq or any of our products then you have my sincere appologies and if you would care to contact our customer services on the following address then we will see what we can do about each individual problem

cs at pyramid-products.co.uk

we pride ourselves on a first class customer service record and generally we have a good reputation for our level of customer service (I was searching earlier under 'pyramid' on the '' forum and found several compliments for our previous actions)

However back to the PDQ

The product is primarily designed to be a quick erect weekender type awning

The 2 minute claim is something I firmly stand by in fact if we were just talking about the 'erection' only of the awning then I would probably claim 1 minute as most of the time is spent pegging it down once it has been erected.  The key point to all this is that the product remains on the caravan and so to unzip it and spread it out can be done in 30 seconds,  the rest of the erection takes place on the inside- ideal if its raining.  The video was not meant to be any way misleading and I hope gives a true reflection of the time taken to erect the product. The speedy 'puting down' bit was made to make the video fun and not boring so that you would quickly get to the important bit of showing it always on the side of the caravan.

The material used is lightweight rip stop lightweight nylon, it has to be a lightweight material as it was essential that it didnt add a lot of weight to the awning rail and top of the caravan (only 11 kilos) thats also the reason why we opted for a more expensive alloy frame as apposed to steel. The material is tried and tested and is the same as used on most of the new range of mini awnings and the vast majority of tents sold throughout the world. This particular version is 2000mmhh which means it can technically withstand 2 metres of water on it without permutation.

Price

The product is offered for around 170 which does not include an awning skirt, we didnt include one as we assumed that most customers would be buying the pdq as an addition to their canvas awning and would therefore have one.

I might be opening a can of worms here but please dont forget with the price that out of the 170 you will have paid, 25 goes to the government in VAT, around 55 goes to the dealer that sold it to you around 45 goes to the supplier in china and 10 in duty and carraige not leaving a lot for us as inventors and distributors.

INSTRUCTIONS

We appreciate that the original instructions were not too detailed, on the last batch we have amended them into a two page document, we will be posting the extra page on our website very soon for anyone who has only got the one page version. The folding up operation is very simple, its not shown too clear on the video but the two corners are folded into a square and there are clips or velcro or something on the corners to aid this, it was over a year ago when I designed this and I cant remember the detail, only to say that it can be formed into a square prior to rolling back up.

Incidently we were asked why the product is tapered ie 3.5m at rear and 2.5m at the front - thats to aid the rolling up process and to stop a situation fo having two bumps in the bag where the sides are rolled in which woudl happen if it was square.

Rip on side

One of the problems which we picked up very quickly and we added to the second page of instructions is that there is a tendancy for a customer to pull the nylon awning material along the awning rail instead of the leathercloth bag.  This particulary happens if the customer isnt 6 foot+ tall as most of us are not.  PLEASE only pull the leather cloth bag when putting onto the rail and never pull the awning material as you may cause a tear, it helps to use a pair of steps and move them along as you go. Dont forget you only need to do this once if you are leaving the product on the caravan.  ALSO it is important to use an awning skirt to stop wind getting under the caravan.  As mentioned before we didnt supply and awnign skirt with the product and this would have put the price up but we can supply one direct to anyone that wants one for 10 inc carraige

ZIPs

We have had a lot of complaints about the zips being on the wrong way around which we will amend on future products but those wont be available for some time. It was designed like this to stop 'riding up' caused by wind but we have now realised that it is more important to open from the bottom.  A simple solution for getting into the awning is to tie a lanyard on the zip toggle so it can be pulled from lower down. Alternatively we can sell a 2foot long metal handle for the zip toggle price of this is 10 a pair incl carriage.

We are offereing both the awning skirt and handle as a service at cost and not for making any profit, we do not normally sell to the public.

Water in the storage bag

With most awnings and tents cotton is used to sew bits together, the holes in the sewing process can initially let water in but SHOULD swell up over a short time (once used)  and close the holes.  If this doesnt happen then an awning seal adhesive can be used to block the holes.  If anyone has this problem we will gladly send a tube FREE OF CHARGE to any PDQ awning owner just contact our cs department at the address above.

Central Roof Pole

Yes the product has one central roof pole, this was found to be quite adequate in all the tests we did AS LONG AS the two heavy duty storm straps (supplied with the product) are used.  The two storm straps have a breaking strain of 250 kilos and are essential for the products stability.

I hope this covers all the points and PLEASE appreciate this isnt a canvas full size awning and is not meant to be a replacement for those products.  I see this as an ideal weekend product and to stop those arguements that happend when the wife wants the awning putting up NOW.

Incidently I am working on a auxilary awning rail which will attach below the caravans own awning rail so that the PDQ  can be kept on the van at all times but if you are wanting to put up your full size awning then you would still be able to do so without removing the pdq.

One final point to anyone is that if you do have a problem with our company or any of our products then PLEASE be cival and not snotty,  yes I know we have had some of your money and you deserve a quality product and service but if we can work on any problem together then it makes for a much quieter and relaxed life.

regards

Bruce Hunter

 

 

 

 

 

 

 

 

 

 

 

 



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Message posted by paul witham on 28/3/2009 at 9:41pm
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Mr Hunter I see this was posted in 2006, Well I purchased the Mk.3 pdq awning and this is deffinatly an improvment on the earlier versions, it is a brilliant product however the bag is still letting in water and unfotunatly has now stained the material, its now 2009 surley we can solve this problem, if not it needs more drain holes in the base. thanks paul...

Message posted by jjim on 30/3/2009 at 9:30am
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 bought one gave it a fair trial got fed up getting soaked every time I unzipped it lots of other problems many of which mentioned above got rid PDQ, bought outdoor revelution spacelite well pleased, in fact used it in preference to full awning last year

 for 3 weeks at 3 different sites pleasure to erect & peg I dont keep it on the awning rail though.[:o)]



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Cheers Jim.I Reserve The Right To Be Wrong.

Message posted by John from Bootle on 06/6/2010 at 7:45pm
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Well Bruce I think this Awning is crap. it's already up to the Mark 4, that says it all, when a product goes wrong right away it's a cheap Awning what do you expect, I expect a bit more for 170-00 quid. What a badly designed and manufactured product this is, you do not have to put on the product made in the PRC, the whole shoddyness of it speaks volumes. What a rip off.

John from Bootle.

Message posted by papadore on 06/6/2010 at 9:00pm
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I had one, used it a couple of times but not impressed so gave it away.

Message posted by swiftsure on 06/6/2010 at 10:51pm
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 i had one!!!!!!

 1st time out,pegged properly,storm straps on,rain and wind took it clear off the van,ripped at seams,consigned to dustbin on site.!!!!!!

 waste of money,couldn't be bothered with the hassle of trying to get my money back!!!!



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Message posted by D S B on 07/6/2010 at 10:25am
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Quote: Originally posted by Pyramid Product on 23/4/2006

The 2 minute claim is something I firmly stand by in fact if we were just talking about the 'erection' only of the awning then I would probably claim 1 minute as most of the time is spent pegging it down once it has been erected. 


The time it takes to peg out an awning depends on many factors, including the number of pegging points to the type of ground and the type of pegs used - not to mention the state of one's back and knees!  I would be interested to know how many pegging points there are on the PDQ.  If there are only 6 pegging points, then that's 10 sec. per peg.  How many of us have struggled in pegging out any awning? 

If you look at the video, Bruce, it takes you 1 minute and almost 30 sec to errect the awning before you start pegging, and that does not include putting on the curtains.  In the remaining 30 seconds you put in three pegs, one at the back and two for the 'straps' - and it runs on after the two minutes.  Assuming there are (heaven forbid) only 4 pegs required - you've missed a peg!

Had some of the cuts in the video not been made it would have taken longer to put up the awning.  I particularly marvelled at the way you reappeared on the inside of the awning - what happend to the bit where you crawled on your knees, or lifted up the material, or unzipped a door to get in?

The PDQ awning may, indeed be a quick errect awning, but to do it in 2 min. appears to me to be just a little exaggerated in relation to the cuts made on the video.  To substantiate your claim, I would like to see an un-cut 2 min. video.  In the meantime, in the words of Victor Meldrew, 'I don't believe it'!!

Here's the video I watched: http://www.youtube.com/watch?v=2SW_-5aQtSw - perhaps I have the wrong one??



Post last edited on 07/06/2010 15:02:59

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David

Message posted by D S B on 07/6/2010 at 10:51am
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....also, the PDQ Awning has been the subject of much discussion on here since 2006.  See here.

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David

Message posted by dave8858 on 07/6/2010 at 7:16pm
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We don't use ours anymore for several reasons.

1. we used it twice with the old van nad did as per the single sheet instructions leaving it on the van.

2. The third time we came to use it despite ensuring it was dry when packed away it was covered in what looked like mould.

3. The 3rd time we used it we discovered that on the 3 way top pole joints the welding had become almost detached. I complained to PDQ about this and the fact that the zip on the leather bag would jam easily. I emailed and rang them and was sent 4 spare top pole joints in the post after speaking to a grumpy chap who did not seem to want to comment on the zips or anything else about the product.

4. Since we changed the van and following an article in the Caravan Club magazine about March / April last year about the effect on the Bailey warranty of using products which remain in the channel (I was planning on using a Fiamma Privacy room weighing 10kg at this point). I asked the dealer to check and Bailey informed them that this product would indeed invalidate Baileys warranty. ergo we didn't use the Privacy room and obviously won't use the PDQ which weighs 11kg.

Now we use a Sunncamp although I'd love one of those Fiamma sunshade things.

If anyone wants a PDQ with mildew and a faulty zip but with 4 spare corner pole joints I'll be happy to donate one free of charge.

D


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