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Tent Showcase: Outwell harrier 6SATC

Tent and Awning Showcase Index  >  Outwell  >  harrier 6SATC Reviews

Current Model?
Berths:
Weight:
RRP on date added:
Bedroom inners:
Living area groundsheet:
Pitching Style:
Yes
6  (more 6 berth tents)
49.00 KG
£1,999.99
3
Fully Sewn-in
Inflatable
Average User Rating:
2/10 from 1 reviews

Viewed: 4796 times

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1 Reviews of the harrier 6SATC

By: TONY B  Reason: I own(ed) one  Made in: 2016   Rating:   Date: 05/08/2016

I read the review of the earlier version of the Harrier 6satc which was called the Harrier xl and dismissed it as someone having a one off bad experience. I was wrong to do this and have experienced problems of my own and in particular am very very dissappointed with Outwell's Customer Aftercare which does not exist. I have bought Outwell products for many years and have been fortunate to have had no previous issues but my recent experience leads me to believe that their latest products are not manufactured to their previous high standards but are indeed very poor quality. We visited the NEC camping show and spent £2500 on Outwell products which included the Harrier 6satc, the awning, footprint & carpet, the typhoon compressor tent pump and furniture including the Padres table and xl table.

On our first camp with these products we experienced various problems that we have never experienced before in over 8 years of camping. The footprint was 1.2m too long for the tent meaning you have to peg the front of the tent through the footprint and pooling occurrs. The carpet is too wide for the tent and so curls up around the airbeams. The typhoon pump was not powerful enough to inflate the tent. We had a problem with an airbeam de-flating and after various conversations with the the Outwell supplier they sent a replacement airbeam direct from Outwell. There was no instructions on how to replace the airbeam and the airbeam arrived without any valves. What other industry could get away with this? If you had bought a new product and found a fault on first use, you would expect a replacement new product and not sent a spare part and expected to complete a repair. The padres xl table had 3 bottom corner posts cracked in two halves meaning the table would not stand up. The Outwell supplier has done their best to resolve these issues but have been unable to replace some products because they are now unavailable meaning the set up we had planned is incomplete.

I have tried to contact Outwell via their website about these issues and have twice been given ticket/reference numbers stating that someone will get back to me but on both occassions no-one has even responded so they are happy to take your money but be warned - if you have a problem, the customer aftercare does not exist. By comparison, a friend of mine bought an inflatable tent from GO OUTDOORS and he too experienced problems. He returned the tent and this was replaced the same day - problem solved.

I agree with the previous review of the Harrier XL which refers to the tent collapsing with any winds from the rear and wonder if this is because this tent is taller and probably wider than other inflatables. Anyway, in my opinion its not worth the risk and given that Outwells Customer aftercare is non existent I would go elsewhere. There are plenty of alternative choices these days.
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Manufacturer's Description

Outwell Harrier 6SATC is a four room tunnel tent sleeping six in three Royal Master Bedrooms offering great views and more space. Outtex® Airtech fabric, our Advanced Air Tube System and Smart Air One-Go Inflation Technology. The large front canopy and side panels protect the entrance whilst other practical features include Night Sky Ceilings, two side doors and sewn-in groundsheet.

Technical specifications
Type of tent: Four room tunnel tent
Sleeps people: 6
Flysheet: Outtex® Airtech (65% cotton / 35% polyester)
Pitching way: Flysheet first or as one
Inner tent: Breathable 100% pongee polyester
Rooms: 3 bedrooms, 1 living room
Tubes: Integrated Advanced Air Tube System frame for best performance
Floor: Double-coated 100% polyethylene, 10,000 mm hydrostatic head
Max pressure: 7 psi/0.5 bar
Poles: Alloy 16 mm, 2 upright steel poles
Pack size: 55 x 110 cm
Weight: 49.0 kg

... there may be more info on their website

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