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Has anyone experienced difficulties obtaining Pennine parts ? and if so how did you resolve these ?

My Pathfinder has been with a dealer for the last 8 weeks awaiting Pennine to supply a tensioner pole.

Thanks for your replies,

My camper was their for other work which has been completed although still awaiting the pole they ordered which despite call from both themselves and me Pennine havent supplied.

We have had to give up 2 weekends away due to their reluctance to give a straight answer and is now becoming frustrating