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All the poles on the frame should have spring loaded locking pins in them which engage when you have extended the poles far enough. There should also be some black plastic turn screws that can be tightened for extra security. Once you have the frame up there are four poles, two in each of the bed pods( might be hidden from view by the mattresses) that you lift and lock to hold it all steady. When they are in place the whole tent will stand freely on it's own.

There should be a piece that looks like a capital I with four plastic clips that goes between the frames of the two bedroom pods and then finally there is a T shaped pole that braces the roof of the living area from the top of the two bedroom pods to small section of pole that you use to make the joint in the living area frame when you open the trailer out.

Where abouts in Lancs are you? We are only in Manchester if you need any more help. You didn't buy your tent from Stockport did you, it may be our old one if you did.