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Quote: Originally posted by corni on 16/5/2018
Good news pepes.
Jacqui from Marquis rang to ask me to bring motorhome in so they could fit tap and hinge.
I explained to her that I had done it myself, but really appreciated the call. I was chuffed to death because I had given up hope after so long.
Like most people I would sooner think nice thoughts about others. Nice thoughts restored.
I should hang fire..it's still early yet...They may still send you a bill for the parts they'd ordered in!
What was their response when told that you had ended up fixing it yourself?.....
An offer to reimburse you, at least for the parts or a credit note or some other form of goodwill gesture, would've been appropriate.
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Topic: Beware Marquis After Sales Service.
