When there are a number of our type of sites in a relatively small area I tend to email all of them and respond to the one who replies. What is the point of having an email address if they won't use it? I do give them several days to respond.
Quote: Originally posted by Mrs. Bonce on 02/7/2023
When there are a number of our type of sites in a relatively small area I tend to email all of them and respond to the one who replies. What is the point of having an email address if they won't use it? I do give them several days to respond.
I've recently had the same problem when trying to book some sites for a 4 week trip round Wales, no replies!
Tried phoning as well, no answer!
Maybe these sites were fully booked but commom courtesy with a short reply is all it takes?
Anyway, all sorted now.
------------- I came into this world with nothing and I've still got most of it left.
Quote: Originally posted by Mrs. Bonce on 02/7/2023
Quite so, and really it's easier to email than to phone?
I always prefer email to phone. With my memory I have something to refer back to.
Can never understand it when companies say they will "reply to emails within 5 working days". Surely if you don't respond to today's emails today they will snowball? Email is a 24/7 medium so any unanswered today will pile on top of those that come in tonight and tomorrow.
Quote: Originally posted by Mrs. Bonce on 02/7/2023
Quite so, and really it's easier to email than to phone?
I always prefer email to phone. With my memory I have something to refer back to.
Can never understand it when companies say they will "reply to emails within 5 working days". Surely if you don't respond to today's emails today they will snowball? Email is a 24/7 medium so any unanswered today will pile on top of those that come in tonight and tomorrow.
I’m retired now but I always considered business email to be a 37hrs per week medium.
Quote: Originally posted by Wendyhouse on 02/7/2023
Quote: Originally posted by Colin21 on 02/7/2023
Quote: Originally posted by Mrs. Bonce on 02/7/2023
Quite so, and really it's easier to email than to phone?
I always prefer email to phone. With my memory I have something to refer back to.
Can never understand it when companies say they will "reply to emails within 5 working days". Surely if you don't respond to today's emails today they will snowball? Email is a 24/7 medium so any unanswered today will pile on top of those that come in tonight and tomorrow.
I’m retired now but I always considered business email to be a 37hrs per week medium.
What I meant was that emails can be sent 24/7, so anything that comes in overnight needs to be dealt with the following working day. If it isn't, surely they will snowball.
Consider this: a lot of sites are of the 'farm' variety. Yes, they may have an email address, but it may be a requirement of the ad. And how many farmers have time to be sat looking at emails. I always phone, and nine times out of ten, they will answer - even if ploughing a field at the time. Tractors have 'hands-free' nowadays, so they are usually contactable. Our last one of this type; had the woman just returning from the auction mart with a trailer full of sheep. But said she wouldn't see a screen for another 6 hours, though she still dealt with my query there and then.
It is ingrained into me that if it is not written down it did not happen via work.
In addition, I do not listen well.
Hence I prefer written communications than verbal ones.
I appreciate there are reasons for delays in responding to e-mails as already mentioned. Luckily, the small/remote CL/CS sites do not appeal to me for personal safety reasons as explained in the past.
DK
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Quote: Originally posted by dk168 on 02/7/2023
It is ingrained into me that if it is not written down it did not happen via work.
In addition, I do not listen well.
Hence I prefer written communications than verbal ones.
I appreciate there are reasons for delays in responding to e-mails as already mentioned. Luckily, the small/remote CL/CS sites do not appeal to me for personal safety reasons as explained in the past.
DK
I totally agree with that DK, except about CSs but then my circumstances are somewhat different.
I always use email in preference to the phone but I never expect an immediate reply as long as it is within 24 hours or on Monday if I have emailed over the weekend. Any company that doesn't comply with that, doesn't get my business. I emailed two sites today. The smaller one replied within 30 minutes, but the larger one still hasn't replied. If they don't reply tomorrow I won't be going there.
I rarely use the phone, or give out my phone number, largely because of all the scammers and phone pests that are about today. Our phone line blocks anonymous calls, and we never answer calls from numbers we don't recognise, which is why I don't give out my number if I can help it. When online forms insist on a phone number I always make one up. Pointless giving my real one as they would only get my answering machine, and they may sell my number to phone-pests.
As a 5 van site owner can be a pain when people call, always seem to be calls when mowing or using some other machinery. No problems answering emails, but we would prefer if folk check availability on our listing first.
I guess you need a website to operate nowadays, which means you need an email address. However, I suspect that opening up your own campsite is something you do in preference to sitting on a computer for a living, and dealing with overflowing sewage in the bottom field will be always be more important. Maybe thats why so many sites use those booking systems that take a margin in preference to doing it themselves.
If they dont reply, and you wont use a site that doesnt reply to your email, use one that does.
Ah, that's what they are doing, dealing with overflowing sewage, now we know. Anyway, have had to phone 2, one definite reply and one probably, will let me know.
Colin 21. I understand not answering calls from unknown numbers but please be aware that the switchboards of organisations like hospitals come up as unknown or number withheld.
I used to work as secretary to a consultant and sometimes it was difficult to contact people, it was not unknown to have calls blocked by a call screener and later have the patient call to as why I had not phoned as I had said I would.
Quote: Originally posted by JLines on 03/7/2023
Colin 21. I understand not answering calls from unknown numbers but please be aware that the switchboards of organisations like hospitals come up as unknown or number withheld.
I used to work as secretary to a consultant and sometimes it was difficult to contact people, it was not unknown to have calls blocked by a call screener and later have the patient call to as why I had not phoned as I had said I would.
Unknown or withheld numbers don't get past the exchange with the system I have. They just get an automated message telling them to ring again without withholding their number. Fortunately for us our local hospital doesn't do that and I have my phone set so that if they ring my caller display says "Hospital". My local surgery comes up as "Doctors". I am on the Patients' Consultative Group at my local surgery, and they know not to ring me from unknown numbers, but if they have occasion to do so they always leave a message.
Both the hospital and the surgery have my email address and they do sometimes contact me that way.
Quote: Originally posted by Mitchamitri on 03/7/2023
I guess you need a website to operate nowadays, which means you need an email address. However, I suspect that opening up your own campsite is something you do in preference to sitting on a computer for a living, and dealing with overflowing sewage in the bottom field will be always be more important. Maybe thats why so many sites use those booking systems that take a margin in preference to doing it themselves.
If they dont reply, and you wont use a site that doesnt reply to your email, use one that does.
That is precisely what I do. The site that I emailed and didn't reply won't get my business anyway as I have already booked elsewhere.
I don't expect any site owner/manager to sit on their computer all day. That is one of the good things about emails, you don't have to answer them immediately, unlike a phone. As long as they reply within 24 hours that is ok by me. It's the ones that say "within 5 days" that I find annoying. Don't the messages back up? Or do they simply ignore some?
I have not heard from a new CL, Suffolk Heritage Coast south of Beccles. I find this strange as they have a website. Hope they are ok. Anyway, they are not getting my business, I am waiting to hear from a site at Carlton Colville (no email), which is nearer to SIL.
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Topic: Why won`t sites respond to emails?
via mobile 02/7/2023 at 10:17am
