In Feb, this year, I bought a new wheel for my wheelbarrow. Of course, everyone wants instant feedback on your purchase, so I said that the wheel was OK, but since the hub was narrower than the original one, I would need extra spacers.
Now, two months later, the seller sent me a note saying that my negative feedback was damaging his business and in return for removing my feedback and returning the wheel I could get a full refund.
I ignored this and then I got another note offering a partial refund in return for removing my feedback. I'm using the barrow, with the new modified wheel, and I have a good mind to tell the seller where he can stick his refund.
------------- Two drifters off to see the world.
I'm tired of reality, so I'm off to look for a good fantasy.
This also happens on Amazon with independant traders.
------------- XVI yes?
As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.
So if the wheel didn't fit due to the incorrect width of the hub, why didn't you ask the seller if you could return it for a replacement of the correct type or a refund?
That's the way Ebay works if the buying customer is not satisfied.
Wheel barrow wheels are very similar to dinghy (small boat) launch trolley wheels but can be slightly different. Also there is 1 inch dia. hole and 25mm dia. hole which is slightly smaller. Also the axle length can be slightly different.
It is very easy for sellers and buyers to get the wrong size/type.
I had a same experience with a TV remote control that was useless the seller was upset I got a full refund. And he wanted me to give him a glowing review. My reply was it was a honest review
to be fair, you have to look at it from the sellers point of view, algorithms are based on feedback, and this can effect a genuine good seller.
I mostly give glowing feedback, even when there is an issue, recently I had a digital tyre depth gauge arrive broken but still usable, and the same with a small electric fan heater, another was a ceramic E27 BULB holder, that was a different design to the one shown, but still useable with a little modification, all three Ebay seller's simply gave me a full refund and did not request the product to be returned.
On the other hand on receiving what was supposed to be a 100ah LiFePO4 battery from an AliExpress seller, that was actually a 50ah battery I raised a dispute, and the the order was frozen, preventing me from leaving feedback as a warning to other potential buyers.
Thankfully I got a full refund from my CC company, as AliExpress defended the seller, it was an interesting experience and took around 6 months to resolve, worth the wait though as I got to keep the 50ah battery for free !.
Quote: Originally posted by Francais on 19/4/2024
to be fair, you have to look at it from the sellers point of view, algorithms are based on feedback, and this can effect a genuine good seller.
I mostly give glowing feedback, even when there is an issue, recently I had a digital tyre depth gauge arrive broken but still usable, and the same with a small electric fan heater, another was a ceramic E27 BULB holder, that was a different design to the one shown, but still useable with a little modification, all three Ebay seller's simply gave me a full refund and did not request the product to be returned.
On the other hand on receiving what was supposed to be a 100ah LiFePO4 battery from an AliExpress seller, that was actually a 50ah battery I raised a dispute, and the the order was frozen, preventing me from leaving feedback as a warning to other potential buyers.
Thankfully I got a full refund from my CC company, as AliExpress defended the seller, it was an interesting experience and took around 6 months to resolve, worth the wait though as I got to keep the 50ah battery for free !.
giving glowing feedback when the seller clearly isnt deserving of it is the reason they think its ok with them demanding you change your feedback, and frankly making the whole point of feedback a mockery, why anybody would give "glowing feedback" when the sale was less then exactly what you had ordered defeats me. you wouldnt do it if tesco got your shopping delivery completely wrong so why treat these sellers any differently?
I ordered a battery bank kit from Ebay,all the springs and clips that hold the batteries in place were missing. I was entirely useless.
I gave it one star and got on with life.
The vendor demanded that I changed my review to 5 stars but didn't offer me the missing components or a refund.
This was a vendor that deserved one star!
Quote: Originally posted by Capt Lightning on 16/4/2024
In Feb, this year, I bought a new wheel for my wheelbarrow. Of course, everyone wants instant feedback on your purchase, so I said that the wheel was OK, but since the hub was narrower than the original one, I would need extra spacers.
Now, two months later, the seller sent me a note saying that my negative feedback was damaging his business and in return for removing my feedback and returning the wheel I could get a full refund.
I ignored this and then I got another note offering a partial refund in return for removing my feedback. I'm using the barrow, with the new modified wheel, and I have a good mind to tell the seller where he can stick his refund.
Was the wheel misrepresented in the ad? Were dimensions given? Was a listing error made by the seller, or did you just assume it would fit?
I've no idea why you're peeved that the seller has offered you a full refund for removal of your negative feedback; what more could they do?
Quote: Originally posted by Capt Lightning on 16/4/2024
In Feb, this year, I bought a new wheel for my wheelbarrow. Of course, everyone wants instant feedback on your purchase, so I said that the wheel was OK, but since the hub was narrower than the original one, I would need extra spacers.
Now, two months later, the seller sent me a note saying that my negative feedback was damaging his business and in return for removing my feedback and returning the wheel I could get a full refund.
I ignored this and then I got another note offering a partial refund in return for removing my feedback. I'm using the barrow, with the new modified wheel, and I have a good mind to tell the seller where he can stick his refund.
Was the wheel misrepresented in the ad? Were dimensions given? Was a listing error made by the seller, or did you just assume it would fit?
I've no idea why you're peeved that the seller has offered you a full refund for removal of your negative feedback; what more could they do?
" and in return for removing my feedback and returning the wheel I could get a full refund." because what the seller was doing was clearly bribery!
It surely depends if the item was misrepresented or if the buyer didn't properly check the details before ordering? We don't really know many facts, here.
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Topic: Message from Ebay seller..
via mobile 18/4/2024 at 8:18am
