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Subject Topic: NW Flex Breakdown Changes.
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PersonPeterJR
20/5/2022 at 1:18pm
 Location: None Entered
 Outfit: Pennine Fiesta 92 vintage View PeterJR's Profile View Profile   Reply to PeterJR Reply   Quote PeterJR Quote  
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I just phoned Nationwide and was eventually put through to the "European section".

They stated categorically that the 8m limit is the COMBINED length.

We have a Honda CRV, which is 4.6m long, so I would only be covered for a 'caravan' of 3.4 !!!

Not impressed.

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Peter


Personbilly
via mobile 21/5/2022 at 4:34pm
 Location: North Essex
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They are wrong but it is not them doing the breakdown service. It is now the AA so phone them. 0330 159 1959. You can put the AA app on your phone & register as a Nationwide customer.

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Every day should be a holiday!


Personbilly
via mobile 25/5/2022 at 4:33pm
 Location: North Essex
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I agree the wording on the t&cs is a bit ambiguous. Ie

These dimensions will be calculated taking into account anything attached to your vehicle and any trailer or caravan, including but not limited to towing equipment, any carriers or racks (e.g. bike or luggage), or anything else attached to the vehicle or the carriers/racks.

However I now have phoned them & they have confirmed that it means 8mtres for tow vehicle & 8mtres for caravan separately. They confirmed they will recover a broken down car with caravan attached & that caravan can be up to 8mtres long.

The number in my previous post is the number for NW customers to ring if broke down. That is also the number to ring if you have any breakdown cover specific questions. For breakdowns abroad it is +44 330 159 1958. HTH.

Post last edited on 25/05/2022 16:47:46

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Every day should be a holiday!



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