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Subject Topic: Scanner stopped working
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PersonMrs. Bonce
via mobile 10/3/2021 at 2:51pm
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
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A remote connection, not a wired one, combined Epson 520 printer/scanner. Tried everything I can think of. Anything else apart from disconnecting and reconnecting?


Personseanfdh
10/3/2021 at 4:37pm
 Location: North Devon
 Outfit: Robens Fairbanks Coleman Phad X3 View seanfdh's Profile View Profile   Reply to seanfdh Reply   Quote seanfdh Quote  
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Try reinstalling the drivers?

-------------
Sean


PersonMrs. Bonce
10/3/2021 at 6:19pm
 Location: Luton (no jokes plea
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Done that...


Personseanfdh
10/3/2021 at 7:13pm
 Location: North Devon
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Is it just the scanner bit that's not working or the whole thing?

-------------
Sean


PersonMrs. Bonce
10/3/2021 at 9:04pm
 Location: Luton (no jokes plea
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Just the scanner. Hardly ever use it, but it just so happened that I needed to scan/send some important documents. Ended up having to take photos and email them.


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PersonFrancais
10/3/2021 at 9:20pm
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Do you still have the Disc that came with the printer, that could get you going again, also are you using genuine ink as the chips on the third party inks can cause problems.

If you are having major problems getting it to scan, I would try hard wiring it with a USB lead, this often solves many problems.

The unit may need a firmware update, so a visit to the Epson website will do no harm, and might just fix the issue, of course if you are not using genuine ink, that could be detected during a firmware update and lead to further issues.

To be fair I would dump the XP-520 and buy a refillable tank printer like the ET-2750 the XP-520 is a five ink printer, so very expensive to run if using genuine ink.


PersonAcornis
10/3/2021 at 10:13pm
 Location: North Norfolk
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Mine stopped working when I installed windows 10. Got around it by scanning to a usb straight from the scanner then transfered to PC

-------------
Just saying
If all is not lost where is it then?


PersonMrs. Bonce
11/3/2021 at 6:28am
 Location: Luton (no jokes plea
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Thanks both.


PersonFrancais
11/3/2021 at 8:51am
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Epson have a network of independent service centres called “Express Centres” they are listed on the Epson website, so you just pop your post code in, and your nearest one comes up.

Obviously if the printer is out of warranty there will be a charge.

I guess most if not all “Express Centres” will be closed until after 12th April.


PersonMrs. Bonce
11/3/2021 at 11:00am
 Location: Luton (no jokes plea
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Thanks.



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