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Subject Topic: Exceptional customer service.
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Personbofs
via mobile 25/8/2025 at 9:09pm
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
Joined: 10/1/2008

Diamond Member
Diamond Member

Forum Posts:   2897
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We broke our journey to Portsmouth, for the ferry to France for our 5 week trip,overnight on Tuesday.
When we unhitched the caravan, bits of the Alko front pad fell onto the ground.
The next morning we phoned Spinney Caravans, Warwick (previously Broad Lane Leisure) - about 10 miles away and not far out of the way of our onward journey - and not only did they have the part, which they kept for us, they agreed to have someone available to fit it for us on arrival, so that we could carry on and still be on time for our ferry.
Within half an hour of arriving, we were on our way again. We were so relieved, and so grateful to the staff at Spinney caravans for all their help.
We cannot sing their praises highly enough.


PersonMrs. Bonce
via mobile 26/8/2025 at 7:09am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

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Forum Posts:   13179
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That's lovely Bofs. Where were you 10 miles from Warwick? I used to live about 10 miles from there


PersonMonty15
26/8/2025 at 1:58pm
 Location: London
 Outfit: Lunar Cosmos 524 View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

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It's really nice to hear of a business giving good customer service, even going out of their way to provide over and above!


PersonMrs. Bonce
via mobile 26/8/2025 at 2:32pm
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

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Ignore me, on the motorway I assume.


Personbofs
via mobile 27/8/2025 at 6:51am
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
Joined: 10/1/2008

Diamond Member
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Forum Posts:   2897
Site Reviews Total: 104
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Quote: Originally posted by Mrs. Bonce on 26/8/2025
That's lovely Bofs. Where were you 10 miles from Warwick? I used to live about 10 miles from there


We were staying overnight at Gate Farm CL near Balsall Common.


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PersonMrs. Bonce
via mobile 27/8/2025 at 9:12am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
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Forum Posts:   13179
Site Reviews Total: 398
Site Reviews 2026: 0 
Site Reviews 2025: 10
Site Reviews 2024: 25
Site Reviews 2023: 26
Site Reviews 2022: 37
Site Reviews 2021: 26
Site Reviews 2020: 11
Site Nights 2026: 0
Site Nights 2025: 82
Site Nights 2024: 119
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Site Nights 2022: 154
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We have stayed there, a lovely site. Not many sites in that area we have not used, but I once lived at Kineton in South Warwickshire


Personbofs
via mobile 27/8/2025 at 9:19pm
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
Joined: 10/1/2008

Diamond Member
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Forum Posts:   2897
Site Reviews Total: 104
Site Reviews 2026: 0 
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Site Reviews 2024: 5 
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Site Reviews 2022: 11
Site Reviews 2021: 6 
Site Reviews 2020: 9 
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I didn't realise you'd lived as far north!


PersonMrs. Bonce
via mobile 27/8/2025 at 9:27pm
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
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Forum Posts:   13179
Site Reviews Total: 398
Site Reviews 2026: 0 
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Site Reviews 2020: 11
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I was actually born in Sussex, Welsh mother, Scottish father who met in ww2. They had to move to near Huntingdon when I was a baby. We moved to Warwickshire when I was 8. 3 years at college in Wrexham, then London for work. OH is from Donegal. We moved to Luton for affordable housing.


Personbofs
via mobile 27/8/2025 at 10:25pm
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
Joined: 10/1/2008

Diamond Member
Diamond Member

Forum Posts:   2897
Site Reviews Total: 104
Site Reviews 2026: 0 
Site Reviews 2025: 2 
Site Reviews 2024: 5 
Site Reviews 2023: 4 
Site Reviews 2022: 11
Site Reviews 2021: 6 
Site Reviews 2020: 9 
Site Nights 2026: 0
Site Nights 2025: 8
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Site Nights 2021: 24
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I wouldn't expect to hear Luton and affordable housing in the same sentence!


PersonMrs. Bonce
via mobile 28/8/2025 at 6:53am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
Diamond Member

Forum Posts:   13179
Site Reviews Total: 398
Site Reviews 2026: 0 
Site Reviews 2025: 10
Site Reviews 2024: 25
Site Reviews 2023: 26
Site Reviews 2022: 37
Site Reviews 2021: 26
Site Reviews 2020: 11
Site Nights 2026: 0
Site Nights 2025: 82
Site Nights 2024: 119
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
That was in 1975, it was indeed affordable compared to London. We have lived in the same house for 50.years.Toyed with the idea of moving to South Wales but never quite made it.


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Personbofs
via mobile 28/8/2025 at 10:56am
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
Joined: 10/1/2008

Diamond Member
Diamond Member

Forum Posts:   2897
Site Reviews Total: 104
Site Reviews 2026: 0 
Site Reviews 2025: 2 
Site Reviews 2024: 5 
Site Reviews 2023: 4 
Site Reviews 2022: 11
Site Reviews 2021: 6 
Site Reviews 2020: 9 
Site Nights 2026: 0
Site Nights 2025: 8
Site Nights 2024: 22
Site Nights 2023: 25
Site Nights 2022: 54
Site Nights 2021: 24
Site Nights 2020: 36
Probably wouldn't bother now then!



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