i think your covered under the distance selling act , this covers both good & services ! you could argue a campsite provides a service, call yuor local trading standards they will confirm if your booking with the campsite is covered under the distant selling act !
If it is covered, this means you have the right to cancel within 7 days !, take it up with your CC company and dispute the transaction, explain your situation thier very good at dealing with disputes and generaly resolve transaction disputes within 7 days.
I would always assume that if a deposit is required there would be some financial penalty for cancellation and £25 seems reasonable. Even though there was only 5 hours between booking and cancellation I feel the onus is on usr to make sure that we can make the commitment before we book.
Will the site let you change the dates to later in the year without penalty?
Jean
A deposit wasn't paid though, was it? The full amount was debited and, if no mention was made of a non-refundable deposit at the time, I hardly think it is fair to keep £25 because they had to cancel 5 hours later (bearing in mind that, between booking and end of business, it was more like 3 hours).
If I book and pay a deposit, then I appreciate that will be forfeit if I cancel (and it depends how much cancellation notice you give, usually), but this is a bit unusual in that the booking was made,then cancelled, within a very short time span, and cancellation terms were not made clear at time of booking, nor apparently do they appear on the website.
Silly really, as if the manager been a bit more accommodating or had a better attitude, this thread might be about a positive experience and so encourage people to go there!
I'd print off the web page and send it to him, pointing out that no cancellation penalties are mentioned and that none were stipulated at time of booking, also the time frame involved in this. It wouldn't hurt also to mention that you are members of UKCS and had hoped to make positive recommendation of his site / policies, so are disappointed to now find yourself in this position.
If that doesn't work, you have to ask yourself if it is worth taking other steps for £25. I know it is a pain to lose it, and it must feel unjust, but maybe it might have to be marked down to experience (and I'll bet you will always check cancellation charges, in future! )
Quote: Originally posted by Liddenham on 18/5/2007
If that doesn't work, you have to ask yourself if it is worth taking other steps for £25. I know it is a pain to lose it, and it must feel unjust, but maybe it might have to be marked down to experience (and I'll bet you will always check cancellation charges, in future! )
As to the rights and wrongs involved here, I've no idea but I have (successfully) taken someone to the small claims court and believe me, for £25 it isn't worth it. For a start the hearings will be held in the area they live as no one should have to travel to defend themselves.
The guys taking the p, in five hours he's hardly out of pocket, get back what you can for now then tell him you will claim the rest from the small claims court and will charge costs, copy everything
agree, this is what I would do, be firm but fair dont be irate...but hopefully the threat of this will make him give you your money back.
------------- As one door closes another one opens.. sometimes you need to spend a little time in the room thats all..
Do whats right and right will become of you ;-) Nichola xx
I would always assume that if a deposit is required there would be some financial penalty for cancellation and £25 seems reasonable. Even though there was only 5 hours between booking and cancellation I feel the onus is on usr to make sure that we can make the commitment before we book.
Will the site let you change the dates to later in the year without penalty?
Jean, that would be my take on the situation too. If you pay in advance you expect the campsite owner to treat it as a deposit and hold a pitch for you. So its only fair that it would work both ways.
Good suggestion about asking to move the deposit to another date, I've done that before when I've had to change plans. MT
------------- Tackling life the Western District way
My partner was so determined to get a pitch in Cornwall this summer he booked in January and didn't take up the option of a cancellation plan. Then we found out I was pregnant, and by the summer would be to far gone to enjoy the trip with all the travelling and the two children we already have. We treid to change the dates to next year, but the campsite said they didn't no whether they were even having tent/touring pitches in 2008, so after many phone calls and talking to many people we managed to get all but £40 of our money back. Not bad, but next time I think I will be taking out the cancellation plan, which if o/h had agreed to would have only cost an extra £10.
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Just feel ripped off - Advice please
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