Quote: Originally posted by The Womblers on 06/4/2007
Hope everything is ok with you Liddenham and you EBay nightmare
Thanks for that. It is still a nightmare (no response from Paypal yet).
Just think if we had needed the tent for this weekend. Just don't know how people can brazen it out, you'd think once they had been sussed they would have been ashamed enough to admit it, wouldn't you?
Oh well, onwards and upwards.
I'm really glad to hear you managed to sort out your problem tent without too much stress. It's not just about getting a result, is it, but the worry involved in getting there!
Hope you enjoy your new tent; the weather is great for camping right now (shame we have to do stuff in the house!).
Quote: Originally posted by The Womblers on 06/4/2007
Plus the poles look worn like they had been used and the pegs were all over the place when we opened tent bag
Well, that`s a different matter fom just a couple of shock cords. Sounds like it`s been pitched. A return?
Incidentally, I never bother giving the full spiel to the counter staff when complaining about something. They don`t have the authority to deal with more than basic problems. Waste of time...just go straight to the manager.
Quote: Originally posted by Valk_scot on 06/4/2007
Quote: Originally posted by The Womblers on 06/4/2007
Plus the poles look worn like they had been used and the pegs were all over the place when we opened tent bag
Well, that`s a different matter fom just a couple of shock cords. Sounds like it`s been pitched. A return?
Incidentally, I never bother giving the full spiel to the counter staff when complaining about something. They don`t have the authority to deal with more than basic problems. Waste of time...just go straight to the manager.
Disagree with you slightly on that one Val. Certainly the staff in our business are more than capable, and trained in making such decisions! Usually going straight to the manager does nothing more than escalate a simple issue into hands that need not be dealing with it, after all, thats what the counter staff are paid for.. leaving the manager to worry about sales targets and delivering great customer service!
Quote: Originally posted by celsis on 06/4/2007
Disagree with you slightly on that one Val. Certainly the staff in our business are more than capable, and trained in making such decisions! Usually going straight to the manager does nothing more than escalate a simple issue into hands that need not be dealing with it, after all, thats what the counter staff are paid for.. leaving the manager to worry about sales targets and delivering great customer service!
Steve
Well, of course well trained staff are gems...but IMHO, most aren`t. And when I worked in retail management I had a great deal more leeway in making refund decisions than my floor staff, who could only do very straightforwards exchanges etc on their own. So perhaps I expressed myself poorly....anything simple yes, take it to the counter staff. Anything you feel might require a degree of "discussion", go to the manager.
I'm afraid my experiences with staff in most large retail outlets is that they are trained to operate a till and come out with a load of flannel about extended warranties, but that seems to be about the extent of their knowledge and training. One expects them to know almost everything there is to know about the items they are selling and to be able to answer customers' questions, and how to deal with customer dissatisfaction, but sadly that's not often the case.
Quote: Originally posted by Liddenham on 06/4/2007
Hey, Womblers, do get around to posting a pic of the new tent in your gallery when you get back from sunny Mablethorpe!
(Hope you have a fab time.)
I second this as said in an earlier thread I've got the 2006 and would like to see the differance to the 2007.
In defence of GO I'd like to say I got some excellent advice about a new Leatherman I'm looking at upgrading to.
Even though they didn't have the one I was after on display (only in blisster packs). A supervisor called a employee who had owned the Leatherman I was thinking about.
I think this was outstanding as I got to try it out etc.
Just to clarify (as unfortunately I had a simillar incident recently) the law states that within 6 months any fault is deemed to be a manufacturing fault and for the retailer to prove otherwise.
Normally the retailer can choose the remedy which is either repair, replacement or refund - HOWEVER when there is no dispute that the item is faulty (remember the six month rule here as they have to prove its not) there is some case law (google "Clegg v Olle Andersson") which changed things recently giving the purchaser the right to decide the remedy (refund, repair or replacement) at any stage of the process so that even if they send your item away for repair and you change your mind you can demand a refund. Their case was over a £236,000 yacht which was 7 months old with a repair cost of 0.7% of the purchase, and they changed their minds when the repairers turned up to fix the problem.
I think this case law really changed things and helped me with an issue with a large computer outlet (OK P.C.World whose policy is to repair) when they sent me a refurbished unit (not even my own repaired) to replace a £500 satnav.
The law really is now on the side of the consumer.
Got our Gelert Alaska 8 from Go Outdoors and we love it.
When we got it the girl on the till told us that we must put it up within three days (approx) and return it asap if there was a problem, any longer and the problem would be repaired, they also gave us an A4 sheet of paper telling us all of this.
Lindsay
all very interesting! we put out vango diablo 900 up for 1st time this easter, we bought in september. found 4 faults, main one being a split in groundsheet in bedroom pod. have sent it back to the place we bought it who will pass it on to vango for repair. as it's now a busy time of year it may take ages for it to come back.
i've taken note of all the legal notes above and i think i'll ring and ask for replacement/refund, if nothing else to ensure we get one back in time for next trip which is pre booked with EHU. we got ours from camping online, they have been excellent with everything we've got from them and it's vango who will ultimatly deal with this problem. i believe there customer service is excellent but it's interesting to know what campers ar entitled to, i certainly didn't know before reading all the entries!!
Well enjoyed a windy weekend in Mablethorpe. The Gelert Alaska 8 withstood the windy conditions, so was well pleased with it. The additional purchase of the Delta Pegs made sure the guy ropes stayed in place
Just been back to GO today and bought Sunncamp Table & Bench set and a an Outwell Flock Double Airbed.
Roll on Charmouth in 4 weeks!!
Liddenham will get pics of our tent on our profile ASAP!!!!
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Issue with Go Outdoors
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