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... and he inspected the problem (the tightening straps having ripped off) and he agreed with us that it was faulty stitching.  (Only the stitching ripped, not the actual tent).  So he was very apologetic and replaced it straight away.  He even gave us the option of changing the tent for another make etc if we wanted.  Now that is quality aftersales service!

So we now have a new tent that we need to try out again!  After inspecting it, the whole thing looks as if it's stitched better. Better tensioning and double stitched around the tightening straps.  (Looks like we got a Friday afternoon one first time round).

(And if anyone is interested to know where we got it... www.springfield-camping.co.uk)

Looking forward to the next trip now! 

We're just waiting to hear back from Vango quality on our Sumatra. We had an email reply the other day that it had been forwarded on so will have to wait and see. I'm sure they are going to want to test it but we definately don't want the same tent. My children won't sleep in it after what happened.

And after hearing all the nightmares of the wind damage, we made the right choice to leave before the winds came in.

I'm glad you got sorted and hope the new one is perfect for you!

I have used the shop before, they were really friendly and helpful - dispite my barrage of questions! They always seem busy if you drive past too.

B