if you have legal insurance on your house insurance policy they should give you advice for free, likewise if you belong to a union.
------------- "He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." In memory of Bear. 06/03/06 - 25/01/12 Izzie 23/09/07 - 25/03/13
Outwell have a habit of asking for tents back for testing. Our Monty went back last year because it was leaking and was eventually replaced with no quibbling. The process was quite time-consuming though, about 3-4 weeks if I remember correctly.
Well I took it back today and it was really good news. The owner had spoken to the Rep and they had agreed to a replacement without testing. I then asked whether they would consider letting us have an upgrade to the Norfolk Lake. I've wanted one for ages but our old car didn't have the space or power to cope which is why we bought the Vermont and ironically we have just bought a new bigger car this morning! They agreed so we now have to wait just a couple of weeks for delivery and we will have a lovely new Norfolk Lake.
Thanks for all the responses and advice but fortunately I'm not going to need to go down the consumer rights path after all. I don't know whether he was in a bad mood when we spoke on tuesday or if its just his way on the phone but today in person he was friendly and helpful so I'm happy.
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Leaking tent just over 1 year old
