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Hi all

I just wanted to say what a fab experience I've had with Yeomans customer service department today.

At the end of May we bought the outwell table with four chairs set. The price should have been £80 but as it was ex display (at a show) they reduced the price. They eventually knocked 30% off as one of the chairs stitching at the back had started to come undone. We were happy with this as we only would have used 3 of the chairs and thought we could stitch it back ourselves.

Anyway, we used the set at the end of June for less than a week and whilst we were away we noticed one of the other chairs stitching had started to come undone. We've ummed and arred and after reading about the lack of outwell customer service on here, I thought I'd contact Yeomans first to see what they could do.

Well today I spoke to a lovely man called John in the customer service department and without asking he's offered a full refund!!

How fab is that?!

I didn't expect it! I'd hoped they'd be able to offer something but I didn't expect that!

He said they didn't have anymore in stock so would a refund be ok?!!

I told him I was a member on here and that other users have spoken highly of Yeomans and that he had just confirmed it!

Vic - a very happy camper!!

I'm pleased for you Vic. My experience has been less than positive. This is with their Customer Service Manager - Jon - so likely the same chap:

• I buy some camping gear from them, then find it cheaper elsewhere.
• More in hope than expectation, I query this online 260409
• I receive no response
• I then physically write to them 170509
• I receive no response
• At the suggestion of a member of UK CS, I try their online “Chat” 260609
• Their Lee passes over my query
• Jon emails me same day asking for details
• I reply the same day
• I receive no response
• I remind them July 3
• They reply July 13.  No apology for the lack of response.
• A promise to send vouchers, "sometime this week"
• Nothing has arrived.

If they'd promply replied initially along the lines of "we've no Price Match promise, so things we'll be better on.. etc etc" I would have put it down to experience.

As it stands I think they're just treating me with contempt.

But I'm glad they sorted out your problem

Quick update. Yeomans don't advertise an explicit "Price Match" promise as far as I can see.

The price difference was £13.

Whilst late, and still with no apology for the lack of contact, £20 in vouchers arrived today.

So end result worked out well.