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Subject Topic: Wildday.com?? Post Reply Post New Topic
Message posted by toni78622/9/2010 at 2:04pm
Outfit:  Terminally ill Vango Airbeam Capri XL     Location:  Merseyside
Joined: 01/8/2007
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Hi does anyone have experience of buying from Wildday.com?

We bought an electric coolbox in August as it was on offer, for our trip in September. However when we started to use it we found it did not work properly and then packed up altogether on the first day.

As soon as we returned I sent an email to explain about the problem and to arrange to return it or exchange it. I heard nothing within a few days so I emailed them again. It is over a week now and I have heard nothing at all from them. There is no phone number to contact them on or I would have rang them up.

I am beginning to fear that they are just ignoring my emails and I will not be able to sort it out. I was just wondering if anyone had had similar problems and if so how did you sort it out?

All help appreciated

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Wendy : )

I finally got it all together, then forgot where I put it ;)

Message posted by ross9922/9/2010 at 2:17pm
Outfit:  De Vrijbuiter Dallas 4     Location:  Guildford
Joined: 19/8/2008
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try 01667 451831

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Ross

Message posted by toni78622/9/2010 at 2:32pm
Outfit:  Terminally ill Vango Airbeam Capri XL     Location:  Merseyside
Joined: 01/8/2007
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Ross thank you so much for that.
I have just rang them up and they have promised to put a replacement item in the post tomorrow!!
I will let you know what happens

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Wendy : )

I finally got it all together, then forgot where I put it ;)

Message posted by sunvalleysue22/9/2010 at 2:45pm
Outfit:   BearLake 6 and a hot water bottle.     Location:  The Love Shack
Joined: 20/9/2007
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We used them once to order a Gelert airbed.It went down while we were away so had to buy a replacement.Phoned them up and they just credited the money back no questions asked,didn't even ask for the old one back.

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Sue & Phil
--------------------- I Love My AeroBed    

Message posted by tartanthistles22/9/2010 at 2:52pm
Outfit:  None Entered     Location:  Scotland
Joined: 27/5/2008
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We ordered our raised airbed from them ,and had no problems with it or our order we would use them again (it was delivered within 2 days of ordering).

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Message posted by warbis6622/9/2010 at 5:18pm
Outfit:  Sungari 600 Icarus 600 with canopies!     Location:  Bristol
Joined: 10/9/2005
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I have bought an awning from them great service no problems

Message posted by moonmummy22/9/2010 at 9:16pm
Outfit:  HypercampDjakarta Vango omega 350      Location:  Cornwall
Joined: 27/3/2010
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I got a rucksac from them, good phone contact, quick delivery, no problems.

Message posted by denny9822/9/2010 at 10:05pm
Outfit:  Outwell Montana and Birdland 3     Location:  Surrey
Joined: 29/7/2007
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I ordered my Montana Awning from them on a Wednesday afternoon and it arrived Friday morning.  No complaints at all.

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Denise

Message posted by reggiewac23/9/2010 at 4:09pm
Outfit:  De Waard Lepelaar & Kleine Burgemeeste     Location:  Cheshire
Joined: 27/7/2009
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I've had a good experience returning a tent to them that was faulty so I don't see why you would have any issues with a coolbox.

Friendly people and good service IMHO :)

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Your mileage may vary

Message posted by toni78623/9/2010 at 4:28pm
Outfit:  Terminally ill Vango Airbeam Capri XL     Location:  Merseyside
Joined: 01/8/2007
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Thanks for the replies. You are all helping to instil confidence in this company. Hopefully tomorrow we shall have a nice shiny new coolbox.......

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Wendy : )

I finally got it all together, then forgot where I put it ;)

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Message posted by toni78602/10/2010 at 2:06pm
Outfit:  Terminally ill Vango Airbeam Capri XL     Location:  Merseyside
Joined: 01/8/2007
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An update of the situation! After being promised a replacement the first time I rang, nothing arrived.
So I rang again and spoke to a different person who promised that i would receive a replacement within two days...again nothing arrived.
I rang again this week and spoke to another person who assured me that I would get a replacement by today. Surprise surprise nothing has arrived again!!! So now I have sent a letter (via email) from the Trading Standards about it. So I am now awaiting a response..........

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Wendy : )

I finally got it all together, then forgot where I put it ;)


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