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Subject Topic: New Outwell destroyed. Post Reply Post New Topic
28/6/2011 at 8:32pm
 Location: St.Helens
 Outfit: Bear Lake 6 Coleman Coastline Deluxe
View the red one's Profile View Profile   Reply to the red one Reply   Quote the red one Quote  
Joined: 18/7/2010

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Just like to share my Go experience with you guys. Many people on here sl*g them off but to their credit theyve just sorted me. Bought a Bear lake 6 last september,used 3 times and noticed a litle rip on front pole sleeve. You get a 12 month gaurantee from go with all tents so took it back 5th june. I told them i needed it for this weekend.Went up to Go Out(Wigan) on monday and apparently my bl6 had failed a HH test and was being destroyed. One little rip and they say they have to cut it up. No quibbles from me though as they replaced it with a brand new 2011 model. Brand new 12 month gaurantee and i asked the manager if i could have a spare pole off my old tent just in case,no problem he said and sorted it.The manager was really helpful and very knowledgeable going into detail on everything i asked. Just wandering has anyone else had an Outwell tent thats leaked inside 12 months useage. Am i just really unlucky,or lucky that i returned it for a rip and they sussed it was a defected tent.

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Gibralter Farm-Apr
Grizedale-May
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28/6/2011 at 8:41pm
 Location: SE London
 Outfit: Hi Gear Kalahari 10
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They are ok, no different that any other large retail outlet, which are normally let down by individuals and not the company, I normally find their (go ) returns policy is great. Normally any rip on a seam or stress point is fatal....


28/6/2011 at 8:48pm
 Location: St.Helens
 Outfit: Bear Lake 6 Coleman Coastline Deluxe
View the red one's Profile View Profile   Reply to the red one Reply   Quote the red one Quote  
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It was onlt about one inch long from where the pole goes in and stopped where it was folded and double stiched. I was worried i woulnt get it back in time for Grizedale this weekend so i considered stiching it myself. You say fatal , yes. Sooo happy i returned it now....Theyre selling this tent for 949,and are just goin to cut it up..one inch rip man,they must make a fortune just to write it off....

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Gibralter Farm-Apr
Grizedale-May
Grizedale-June/July
Shell Island-Aug
Nantcoll Waterfalls-Aug
Wales?-Oct


28/6/2011 at 8:53pm
 Location: Exeter
 Outfit: If it fits in the 2CV - - - .
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Quote: Originally posted by the red one on 28/6/2011
It was onlt about one inch long from where the pole goes in and stopped where it was folded and double stiched. I was worried i woulnt get it back in time for Grizedale this weekend so i considered stiching it myself. You say fatal , yes. Sooo happy i returned it now....Theyre selling this tent for 949,and are just goin to cut it up..one inch rip man,they must make a fortune just to write it off....


You don't think they may claim it back from Outwell?

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Mart
(\=/)


28/6/2011 at 8:55pm
 Location: St.Helens
 Outfit: Bear Lake 6 Coleman Coastline Deluxe
View the red one's Profile View Profile   Reply to the red one Reply   Quote the red one Quote  
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Yes, 5% of the cost according to the manager. Theyve had 12 returned so far this year(Wigan).

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Gibralter Farm-Apr
Grizedale-May
Grizedale-June/July
Shell Island-Aug
Nantcoll Waterfalls-Aug
Wales?-Oct


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28/6/2011 at 9:10pm
 Location: Surrey London borders
 Outfit: Harvard de lux. Indiana 8. Quechua 3
View shelldean's Profile View Profile   Reply to shelldean Reply   Quote shelldean Quote  
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you said it failed it's HH test so it wasn't just a rip was it? and I presume failing a HH test means it would leak?? a pretty major fault I'd say.

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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he


28/6/2011 at 9:15pm
 Location: St.Helens
 Outfit: Bear Lake 6 Coleman Coastline Deluxe
View the red one's Profile View Profile   Reply to the red one Reply   Quote the red one Quote  
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True it did, but why would they HH  test a tent with a ripped pole sleeve.



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Gibralter Farm-Apr
Grizedale-May
Grizedale-June/July
Shell Island-Aug
Nantcoll Waterfalls-Aug
Wales?-Oct


28/6/2011 at 9:22pm
 Location: None Entered
 Outfit: Bear Lake 6
View Joopy's Profile View Profile   Reply to Joopy Reply   Quote Joopy Quote  
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They could sell the canvas to people who want to make some clip on sides for the front canopy! 

 

I'm a bit worried now - mine's never really been tested by a lot of rain and we're 10 months in....



28/6/2011 at 9:23pm
 Location: Surrey London borders
 Outfit: Harvard de lux. Indiana 8. Quechua 3
View shelldean's Profile View Profile   Reply to shelldean Reply   Quote shelldean Quote  
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Quote: Originally posted by the red one on 28/6/2011

True it did, but why would they HH  test a tent with a ripped pole sleeve.


uuummm maybe they've had a faulty batch and tested in case this was one??

But you struck lucky as if it failed it's HH test and you'd gone camping in the current weather you not be best pleased would you??



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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he


28/6/2011 at 9:28pm
 Location: St.Helens
 Outfit: Bear Lake 6 Coleman Coastline Deluxe
View the red one's Profile View Profile   Reply to the red one Reply   Quote the red one Quote  
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Surley they should let people know if theres a faulty batch, there selling tents on thier good name and if people are spending so much coin they expect top gear.

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Gibralter Farm-Apr
Grizedale-May
Grizedale-June/July
Shell Island-Aug
Nantcoll Waterfalls-Aug
Wales?-Oct


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28/6/2011 at 9:39pm
 Location: 
 Outfit: 
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I didn't think hydrostatic head was a relevant measure for polycotton tents ?

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Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


28/6/2011 at 9:41pm
 Location: Surrey London borders
 Outfit: Harvard de lux. Indiana 8. Quechua 3
View shelldean's Profile View Profile   Reply to shelldean Reply   Quote shelldean Quote  
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Quote: Originally posted by the red one on 28/6/2011
Surley they should let people know if theres a faulty batch, there selling tents on thier good name and if people are spending so much coin they expect top gear.
tbh have no idea was just speculating!!!

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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he


28/6/2011 at 9:56pm
 Location: Berkshire
 Outfit: Oztent RV4
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Not surprised it's been destroyed if replaced under warranty. Warranty Fraud is a big problem in all kinds of industries.

Things like that have a habit of being sold "for spares" then a week later being replaced under warranty again a week later.

You should see some of the scams with high end IT hardware!


28/6/2011 at 10:06pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River*
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I think that Go get sl*gged off more for their crazy pricing policy and unrealistic RRP on their own brand products rather than after sales on brand name products

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again




29/6/2011 at 7:49am
 Location: West Midlands
 Outfit: Kampa Hayling 4
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Well when my son tried to return a tent with an obvious fault (not a leak) they wanted to 'test' it too and keep it for 2 weeks  - we live quite a drive away.

On the other hand, Yeomans swapped our BL4 withount any hassle or testing on the same day.

I know where I'm shopping in future.



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