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Camping under canvas

Topic: Good service award to BCH Camping

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bridgeywidge

24/8/2012 at 1:45pm
Location: North Herts
Outfit: Monterey4++Cabanon+E

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Hi, just wanted to say a big thank you to the people at BCH Camping for their customer service.

I bought an Outwell extension from them in June, online, but didn't test pitch until early July, when I discovered faults with the bag and the poles.

After sending photo evidence as requested, they contacted Outwell, who agreed to send a replacement, which arrived this morning (and they called to say it was on its way and had been checked over).

BCH have been helpful and efficient and have communicated very well. I would recommend them. And the price I paid was competitive too

. I wasn't charged for the redelivery or collection, that was done at the same time saving time and effort.

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energize

24/8/2012 at 3:31pm
Location: Hertfordshire
Outfit: Hi Gear Atakama 5 & Vango Venture 400

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Always a good thing to hear.
Well done for highlighting it :)

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Tracy

RTS5

24/8/2012 at 4:20pm
Location: North Wiltshire
Outfit: Elddis & 3 tents

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Yes far too often people come on to complain about a company but rarely to praise one. Well done BCH

dk168

24/8/2012 at 8:30pm
Location: Devizes Wiltshire
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Love BCH Camping. I am avoiding a trip there at the mo, as I know I shall not come out empty-handed!

DK

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parmit

24/8/2012 at 8:34pm
Location: West Yorks
Outfit: Outwell Oakland XL

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Can someone tell me what and where is BCH Camping? I'm assuming they are a camping store somewhere.

bridgeywidge

24/8/2012 at 8:36pm
Location: North Herts
Outfit: Monterey4++Cabanon+E

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Parmit they are: based in Trowbridge, Chippenham and Bath,so a bit far for you to visit, but they also have an online store: BCH Camping

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Camping - emotional resilience in action, a triumph of hope over adversity and antidote to virtual reality.

parmit

24/8/2012 at 8:47pm
Location: West Yorks
Outfit: Outwell Oakland XL

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Thanks. That;s prob why I've not heard of them. Will look on their web site tho.

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