Contacted Vango yesterday as one of the middle section's of my windbreak pole's had bent and snapped. It was the first time I had used it, although I purchased it over 2 months ago. When we were away we did not have any strong wind that could of bent it so contacted Vango asking if it could be a manufacturing fault or are they under guarantee. They got back saying the pole's aren't under warranty, but would send me 2 pole section's free of charge. I think the service I have received from Vango is excellent and would like to say a big thank you. You here of some tent manufacture's not being very helpful but Vango has the thumb's up for me.
The poles came 3 day's later they sent me 1 full pole 3 sections and 2 more spare section's all brand new. I was so pleased I sent them a email saying how pleased I was and would recommend Vango.
A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
Topic: Vango After Sales
