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Quote: Originally posted by elizaD on 13/9/2013

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Who is the retailer??? Name and shame them I say!!

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Quote: Originally posted by Katiewombat on 13/9/2013

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Quote: Originally posted by penance on 13/9/2013Correct, under the sales of good act the retailer entered a contract with you when they sold the tent. The responsibility to refund/re[place with 12 months is with the retailer.

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The retailer is insistent that they can't do anything until it's been back to Vango. Which is joke on a tent that's less then 28 days old and when I ssked if Vango found it faulty would I be offered a full refund. The responses wss not favorable.

Katie

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Quote: Originally posted by kopte4ever on 14/9/2013

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I think a few people need to read up on the Sales of goods act as there allot of wrong information on this post

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product/

The below is in regards to when an item is over 28 days old-
A Retailer is entitled to a reasonable amount of time [generally approx 28 day]to inspect the product and solve any manufacturing faults. In this case the retailer is using Vango to do either [they could of choosen any company to do this]. They can also take a reasonable amount of time to disprove that it is a manufacturing fault and was in fact damaged by the consumer [not suggesting in this case]

whether it is repair replace or refund. It is NOT the Consumers choice on which method the retailer chooses

"You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest."

So the retailer is perfectly in the right to do what they are doing.

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