
Insurance Discount Campsite Offers All offers UK Sites French Sites European Sites Map Search Text Search Near your Location Popular Searches Leave a Review My Saved Sites Add a New Site All Sections Caravanning Camping Tent Talk Motorhomes Trailer Tents Backpacking Equipment Statics UK Campsites Camping Abroad General Chat News More Sections Latest Posts All Adverts Tents for Sale Caravans for Sale Motorhomes for Sale Equipment for Sale Post an Advert Campsite Jobs All Categories Caravanning Advice Caravan Equipment Tents and Camping Motorhomes Towing and Towcars Equipment Furniture and Cooking Electrical / Gas Shows and Events General More Categories Join for Free Log In

Message Forums

Welcome Guest

Reception - All Forums

Camping under canvas

Topic: Vango Customer Service

Post Reply

eldraco

04/7/2016 at 8:44am
Location: mansfield
Outfit: 5m Bell Tent.

View Profile

Quote

Joined: 06/6/2013

Standard Member

Forum Posts: 37
Tent Reviews: 2

Site Reviews Total:	3

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Or lack of...

Anyone had any dealings with them?

After my recent problems with the two new Anteus' tents (even though I'd had a full refund from the shop i bought them from) I decided to contact Vango direct to voice my concerns and dismay by what had happened.

Initially i used their website messenger, even through i had clearly stated 'complaints' on the form, i received a reply going on about 'tent poles' ???
I then replied to that email writing another email with all the relevant details about ten days ago (no reply) and did a resend about 5 days.. again with no reply to date.

Even though my baby lad got wet from one of the leaks (from a new tent) and I wasted a couple of days running about with over 100 miles extra travelling I would have liked to get some kind of acknowledgement from Vango saying that they would look into it but nothing.

Anyone know any direct emails address to Vango?

-------------
support the bar, drink beer

Blueskys

07/7/2016 at 5:19pm
Location: Yorkshire
Outfit: Vango Edoras 500XL; HiGear Oasis 6

View Profile

Quote

Joined: 04/4/2016

Standard Member

Forum Posts: 26

Site Reviews Total:	1

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

I've only heard bad things, but hoping some will come forward with good stories. You can try contacting them via their Facebook page.

Paul and Becky

07/7/2016 at 6:30pm
Location: Warwick
Outfit: Vango illusion 800 2016 model a

View Profile

Quote

Joined: 10/5/2016

Standard Member

Forum Posts: 11

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Hello eldraco,

I have recently had a few issues with a new illusion 800 tent, so far their customer service has been fantastic. I have been emailing: info at vango.co.uk

Paul and Becky

07/7/2016 at 6:32pm
Location: Warwick
Outfit: Vango illusion 800 2016 model a

View Profile

Quote

Joined: 10/5/2016

Standard Member

Forum Posts: 11

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

The messenger seems to have remove my at symbol and put at instead in the email address

Hacksaw Bob

07/7/2016 at 6:42pm
Location: West Midlands
Outfit: Various tents

View Profile

Quote

Joined: 26/7/2009

Diamond Member

Forum Posts: 6500
Tent Reviews: 1

Site Reviews Total:	10

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Yes, the symbol is automatically replaced by the word in posts on this site to help reduce spam.

VangoMan02

07/7/2016 at 9:20pm
Location:
Outfit:

View Profile

Quote

Joined: 18/5/2007

Diamond Member

Forum Posts: 3531
Tent Reviews: 7

Site Reviews Total:	21

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Vango customer service has had quite a few good reviews posted on this site.
I have only had to contact them once myself with an enquiry rather than a complaint and got sent a part without charge.

-------------
It is a wise man who has something to say.
It is a fool who has to say something.

chrisheathcote

08/7/2016 at 7:51am
Location: None Entered
Outfit: Vango Rhapsody 800XL

View Profile

Quote

Joined: 01/3/2016

Standard Member

Forum Posts: 54
Tent Reviews: 3

Site Reviews Total:	1

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

I have to admit that when I've sent messages via their Facebook Messenger it usually takes about 24 hours to get a reply, however I've found if you ring them they are more than helpful

youlbury

08/7/2016 at 9:57am
Location: Cornwall
Outfit: Outdoor Revolution Ozone 6.0 xtr Vario

View Profile

Quote

Joined: 16/5/2010

Platinum Member

Forum Posts: 1262
Tent Reviews: 2

Site Reviews Total:	16

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Same as vangoman no problem with customer service. I try and avoid email and always call...I always find human interaction the best way to resolve issues.

-------------
It's better to ask a silly question than make a silly mistake.

eldraco

13/7/2016 at 10:45pm
Location: mansfield
Outfit: 5m Bell Tent.

View Profile

Quote

Joined: 06/6/2013

Standard Member

Forum Posts: 37
Tent Reviews: 2

Site Reviews Total:	3

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Cheers guys..

Got a reply a couple of days ago which basically said they were passing info on to the products department and apologised for the delay in replying...

Vango's internet communication sucks im afraid :(

-------------
support the bar, drink beer

homebird2003

14/7/2016 at 10:03am
Location: Southampton
Outfit: Elddis Magnum 505 Conway Countryman

View Profile

Quote

Joined: 19/7/2006

Diamond Member

Forum Posts: 2094
Tent Reviews: 2

Site Reviews Total:	20

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	1
Site Reviews 2023:	0
Site Reviews 2022:	1
Site Reviews 2021:	2
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	2
Site Nights 2023:	0
Site Nights 2022:	4
Site Nights 2021:	8
Site Nights 2020:	0

I had a "live" chat with Vango concerning their wording in the description of a tent I'd bought which I felt was misleading. "Linked-In Groundsheet - Designed by Vango this enclosed groundsheet system offers all the comfort of a fully sewn in groundsheet" As I was looking for a fully sewn in groundsheet I was disappointed to find that this referred to just the porch area. The person would not accept my concerns and I was dismissed with a "can't help you any further".

-------------
Homebird

In order to post a reply you will need to register, or if already registered please log in here

Prev Next
Quick Links - All Forums - Camping under canvas - Top of Page

Latest News, Discounts and Competitions see all...

Upcoming Event

Elvaston Steam Rally 2026 03/07 to 06/07

Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.

5791 Visitors online !

Free UKCampsite.co.uk Window Sticker - Add a Missing Campsite

[Message Forums] [Caravan Sites & Camping] [Company Listings] [Features / Advice] [Virtual Brochure] [Special Offers]
[Reception] [Competitions] [Caravans & Motorhomes For Sale] [Event Diary] [Tent Reviews]

[Contact Us]

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2026