Bought a expensive air tent. Went on holiday, it leaked rain water quite badly into living air.
Manufactorer, not selling store, sent replacement, promised to take old one away, didn't so I was forced to travel home with two 43kg air tents that I didn't really have room for.
the replacement also leaked rain water but not as bad, however still rain water into living area.
I have the original to send back to the selling store. I know that they will look to repair before refunding but I have had two and they are both poor. I have lost confidence in the brand and the tent as well as loosing two days of my holiday and BBQ we couldn't bring home.
Given a replacement has been tried should I fight for a refund now or still allow them to try and repair (the whole seam has no seal over it)? We are going to buy something else in the interim as still have trips booked and actually don't want the same brand again. I'm just not to clear of my rights.
Usually you deal with the store not the maker. If the tent was brand new and leaked, then I'd be insisting on a different tent of the same value, not a repair.
OH did have the same problem some years ago, and insisted on choosing a different model, he had to pay some extra cash for the more expensive tent.
Goods not fit for purpose - tent 1 goes back to the store for refund - insist on refund if you got a deal on the purchase as I guarantee alternative on offer won't be as good a deal. Tent 2:it's up to the manufacturer if they want to pick it up or not as I assume there was no cash transaction related to it. You need to be firm with the store that a repair is not acceptable as technically you will be buying second quality goods at full price. Only accept a repair from the store with a significant discount AND a guarantee on the whole thing starting from your collection date of the repaired tent.
I'd also be requesting / insisting on a full refund, then you'll be free to purchase an alternative without any added pressure or restrictions.
If the tent was supplied faulty, rather than having a fault develop, I believe you can reject it as not fit for purpose. If you agree for it to be repaired, you're basically accepting sub-standard goods and i suspect you may face a tougher battle for a refund if the repair proves ineffective in the longer-term.
Besides, why the heck should you be without a tent while it undergoes repair? You could always use the second faulty tent, I suppose...
Are you certain both tents are letting in water and that it's not just a bad case of condensation? Which make and model of tent is it (so other owners can potentially give some feedback, as well as alerting others to a potentially risky purchase)?
Sorry to hear you've had significant tent problems. That's not what anyone wants to be experiencing, thinking about and sorting out during valuable holiday time.
------------- April Peak District Beech Croft Farm
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And quite a few local weekenders
Also was it polycotton as they do need to be waterproofed, ours leaked when we pitched it for 3 days in torrential rain in a friends garden, didn't leak again though!
Quote: Originally posted by lidds0 on 22/8/2018
I'd also be requesting / insisting on a full refund, then you'll be free to purchase an alternative without any added pressure or restrictions.
If the tent was supplied faulty, rather than having a fault develop, I believe you can reject it as not fit for purpose. If you agree for it to be repaired, you're basically accepting sub-standard goods and i suspect you may face a tougher battle for a refund if the repair proves ineffective in the longer-term.
Besides, why the heck should you be without a tent while it undergoes repair? You could always use the second faulty tent, I suppose...
it is not condensation. It poured down twice on our holiday and on these two occasions thats when water came in through seals. On the original it came in through a top seal and dripped which is how we forest noticed it, then about 10 minutes later I felt the bottom of the beam and lifted the bedroom and there was a massive pool of it where it had obviously run down the beam
The second one has water coming in through a seam which hold the canopy to the main living area and originally though it just in the canopy which wasn't so much of an issue. However then found in running down and under carpet from inside the retaining sleeve on the other side of the stitching. not as bad but still it shouldn't leak at all.
It a ZEMPIRE aerodome 2 pro. I suspect the way in which they just casually sent me another and paid the cost of delivery across to the isle of wight means they knew there was an issue. On closer inspection it looks like the original has no tapping to at least one seam. Half the taping is lifting in places and just doesn't look particularly sticky.
Are you certain both tents are letting in water and that it's not just a bad case of condensation? Which make and model of tent is it (so other owners can potentially give some feedback, as well as alerting others to a potentially risky purchase)?
Sorry to hear you've had significant tent problems. That's not what anyone wants to be experiencing, thinking about and sorting out during valuable holiday time.
it is not condensation. It poured down twice on our holiday and on these two occasions thats when water came in through seals. On the original it came in through a top seal and dripped which is how we forest noticed it, then about 10 minutes later I felt the bottom of the beam and lifted the bedroom and there was a massive pool of it where it had obviously run down the beam
The second one has water coming in through a seam which hold the canopy to the main living area and originally though it just in the canopy which wasn't so much of an issue. However then found in running down and under carpet from inside the retaining sleeve on the other side of the stitching. not as bad but still it shouldn't leak at all.
It a ZEMPIRE aerodome 2 pro. I suspect the way in which they just casually sent me another and paid the cost of delivery across to the isle of wight means they knew there was an issue. On closer inspection it looks like the original has no tapping to at least one seam. Half the taping is lifting in places and just doesn't look particularly sticky.
Are you certain both tents are letting in water and that it's not just a bad case of condensation? Which make and model of tent is it (so other owners can potentially give some feedback, as well as alerting others to a potentially risky purchase)?
Just had the same experience with a Zempire Aerodome Pro II. Rainy weekend, heaps of water in at the peak, and below the end windows, and various other spots. It's a shame because otherwise the tent is seriously impressive in the quality of its fittings, and the speed at which it goes up is miraculous.
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Topic: can I get a refund in these circs
