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Camping under canvas

Topic: Calling all "Hartford XL" owners

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Moz + Jo

22/6/2005 at 11:08am
Location: None Entered
Outfit: None Entered

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Joined: 22/6/2004

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Didnt get chance to phone Outwell yesterday, however I did get a reply to my emails:

Dear

I am sorry not to have replied sooner - unfortunately some of our first deliveries this came without the fabric repair patch and we are not able to get any replacements at this time

I do apologise if this causes you any inconvenience but I would be surprised if you needed it anyway

Best regards
Mark
----------------------------------

So this is Outwells customer service? seems a bit naff to me.

Did you ring them Christine? How did you get on?

Dont know wether to carry on persuing this, or give up as a bad job, one thing for sure, although Im happy with my tent I wont buy Outwell again

Moz

hlk01

05/5/2006 at 7:19pm
Location: Scotland
Outfit: Nevada3 Evo 600DL Andorra Elzas

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Update - 1 year on - emailed Outwell a few days ago, repair kit arrived today. Oh, all's well.....

-------------
Christine

2014
April -
BunRoy Fort William 3 sleeps
April / May
Invercaimbe Arisaig 4 sleeps
Bleatarn Brampton tbc July

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